Customer Reviews of Mercedes-Benz of South Bay
Salesperson Ronelle was awesome!
byon 05/01/2024
I am very happy with the services I received from Ronelle. She was always there to answer any questions I had. I had many too! She made the process of buying my new car simple and not stressful! Don’t hesitate if you’re looking for someone who will be there for you without stressing or pressuring you! Thank you Ronelle!
Salesperson Ronelle was awesome!
byon 05/01/2024
I am very happy with the services I received from Ronelle. She was always there to answer any questions I had. I had many too! She made the process of buying my new car simple and not stressful! Don’t hesitate if you’re looking for someone who will be there for you without stressing or pressuring you! Thank you Ronelle!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service at South Bay Mercedes
byon 03/18/2024
In and out, easy, space to work while I waited, thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Carlos Kim and the Rest of the Mercedes of South Bay Staff Did a Great Job
byon 03/14/2024
Mercedes Benz of South Bay had the car my Wife wanted and my sales associate, Carlos Kim, was smart, capable, knowledgeable and friendly. He and the rest of the staff I interacted with did a great job. This was my second Mercedes bought from South Bay. I bought my first back in 2009.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Overall good, but pricey (it's a dealership) and always behind schedule
byon 02/26/2024
I've taken my vehicle here a few times now, each time the bill has been more than expected....even for a dealership. However, I like to keep my car service under the dealership for the first few years. Each time, I've also either had to wait for the car or it is ready later than expected. Their scheduling service (off site) doesn't really have any connection to how busy the day/team might be. This last time was the first time everything was looked at. Previous times, I had to prioritize items in order for the vehicle to be done by end of the day. So that is an improvement for sure.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Great sales staff
byon 02/05/2024
Ashley did a great job with my purchase of a used car, and trade in. Highly recommended
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 01/17/2024
Linda Framel, the service advisor, was great. She assigned my issue to the appropriate team after spending enough time evaluating it. She is a very dedicated advisor. I would strongly recommend her to the people who are looking for the new service advisor. The whole team was very helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales excellent
byon 01/08/2024
David Yoo and his team at Mercedes Southbay were exceptional. They took excellent care of us from the moment we walked in through the purchase process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good Experience
byon 01/02/2024
Mina Bekhit, the salesperson I worked with, did an excellent job. He made buying process easy and simple. He has been providing me with excellent post-service as well. I would highly recommend him. The whole team was great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Maintenance service
byon 12/07/2023
Friendly and great customer service while waiting for oil change
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
"On Point"
byon 11/28/2023
Great atmosphere, friendly staff, and competent advisors. Worth the visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service & Advisor
byon 11/26/2023
My service advisor was very thorough and courteous. She kept me informed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 11/22/2023
I received exceptional customer service from Sonia at Mercedes Benz South Bay. Her knowledge, attention to detail, and dedication made the entire experience smooth and enjoyable. I highly recommend her for her expertise and commitment to customer satisfaction.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Replacing a tire and taking care of a recall issue
byon 11/21/2023
It was a pleasant experience taking our Mercedes to South Bay Mercedes for finding a tire issue and replacing the tire as well as taking the car in for fuel pump recall which was also taken care of promptly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bad Experience
byon 11/11/2023
I had the worst experience at the South Bay dealership. I bought a car there in 2 days it was broke. And it still is broke. I need my money back or to be put in another vehicle.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Scheduled Service
byon 11/03/2023
Profession - Timely - Thorough
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 11/02/2023
Unfortunately they do not provide the loaner for the car out of warranty,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service & Client Care
byon 10/27/2023
As always, my recent service appointment went smoothly. The service manager with whom I spoke was very efficient and pleasant, and he took care of things I wanted done to my car that aren't part of the prescribed annual service. In addition, South Bay Mercedes arrange for a Lyft driver to take me home while the service was being performed and to pick me up when the car was ready. Service went great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2023 Mercedes GLA 250
byon 10/24/2023
I had a great experience at Mercedes South Bay. My sales rep, Aly Sewani went above and beyond with his service to show me and help me buy my new Mercedes GLA 250. If you’re interested in a Mercedes just ask for Aly, you won’t be disappointed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Every time my car came from service I had more issues than before
byon 10/24/2023
My G63 AMG was basically born and raised at MB South Bay. Car had all recommended services done on time and was fully functional until warranty expired. Ever time I brought the car in for service I had to bring it back for something that seems to have broken while in service. At just under 50,000 miles the issues escalated to a Check Engine Light problem that the dealer was not able to fix despite 3 attempts. Cost kept escalating each time from $1,000 to $4,100 with no guarantee to be fixed. Decided to cut my losses and dealer agreed to buy the car for an agreed on price. However, at day of the transaction I was threatened and intimated by the sales staff before I finally got my money. I do not tolerate harassment. I can spend my money somewhere else. Good bye Mercedes Benz.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great people, but slow painful processes
byon 10/22/2023
Love our sale person (Karol), so helpful and knwledgeable and paitient. But it took us 4hrs plus from the time of making a purchase decision to walking out the door. It was all paperwork and waiting for people to become avaialble. For a cash purchase. Painful. Never expected an all day activity, without break for lunch or anything!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Mr.
byon 10/13/2023
I am in Saudi Arabia and have bought my last 3 cars from the US and each time the process was smooth, straightforward, and pleasant. In recently bought a vehicle from Mercedes Benz of South Bay and the process was torturous. The process started with paying for the car, and sending my identification documents, and did just that and the acknowledged receipt of payment (US$253,450). Past that point and as far as they were concerned. Some guy who must be a caretaker or porter was replying to my questions on progress. He was sending me deadlines out of nowhere and one day before the so-called deadlines were due. How do I know he was the door man as far as I can know? He personally told me by WhatsApp “I am merely communicating what is being communicated to me.” And if that was not enough, and long after they had acknowledged receipt of car value, they were sending me emails to ask if I was interested in buying my car!! I twice received emails advertising my car for about US10,000, and later US$3000 less. I have much to say and it is all documented, and I only wrote my review based on a request.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
2 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments