Tuttle-Click's Capistrano Ford
Customer Reviews of Tuttle-Click's Capistrano Ford
A Great Experience!
byon 08/04/2022
This is my first vehicle from Capistrano Ford. I am also their first F-150 Lightning customer. Kelly Wilson, the Fleet Manager and Steve Smith, the General Manager made sure that I got my truck. The entire process was honest and straightforward from beginning to end. Everyone at the dealership is friendly and welcoming. My wife and I couldn’t be happier and highly recommend them!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Easy and fast service
byon 11/08/2022
They close at 10pm mom - Friday. Came in at 7 thinking they close soon. Was in and out in 23 mins. Very clean and comfortable dealership. Will bring my other non Ford for service as they are a full service dealership.
- Recommend this dealer? Yes
A Great Experience!
byon 08/04/2022
This is my first vehicle from Capistrano Ford. I am also their first F-150 Lightning customer. Kelly Wilson, the Fleet Manager and Steve Smith, the General Manager made sure that I got my truck. The entire process was honest and straightforward from beginning to end. Everyone at the dealership is friendly and welcoming. My wife and I couldn’t be happier and highly recommend them!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
To Busy to help a Ford Owner
byon 07/18/2022
Purchased a new Mach-E from a different Dealer in San Diego. They will not give me the time of day or treat me with any kind of respect or professionalism. They told me I don't have an appointment and will need to wait 2 weeks to have my car looked at and used the EXCUSE that they are to busy. DO not buy a Ford if you want good service. This Dealership proves that they get to choose who to give good service to and who to turn away. Very upset they don't care about anything sold outside that dealership. Ford Dealers should service ALL Fords. Not just the ones you made money on.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Brandon was a great salesman! Love him and would recommend him to all!!
byon 04/22/2022
Brandon was with us through this whole journey! It was a long wait but very well worth it! Thank you Brandon!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Helpful from start to finish during my recent purchase
byon 02/08/2022
Sales department worked with me on the trade in value of my current vehicle and got me into my dream car in just a few hours. They even assisted me in recouping some of the money I had spent on my trade in’s extended warranty!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fleet manager
byon 12/02/2021
Dave handled all of my needs in a fast and courteous manner. Super responsive!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great sales team!
byon 12/01/2021
The sales team was excellent. They answered all of my questions, were very accommodating and made the process quick and easy. Highly recommended!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
After making an internet purchase, the actual purchase was quick/efficient.
byon 06/30/2021
Since I bought Ford’s first electric vehicle, the initiation to a new way of driving was handled with enthusiasm. Tuttle Click is well run.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great customer service and a great company
byon 06/08/2021
I have been a Ford customer for 10 years and at leased three vehicles. I recently purchased and financed the last vehicle which is a 2018 Fusion. I worked with the general manager, leasing manager, service manager and financial Manager at Tuttle Click Capistrano Ford. I was treated with extreme courtesy and care and everything was put together for my best interest. I'm very pleased and will continue to support this organization with my business.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Lease buy-out
byon 05/13/2021
Quick & efficient. My lease buy-out was done with an advance call to set up an appointment. Papers were ready and signing took place in a short time. End-to-end time: 60 minutes.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Painless purchase?!?
byon 04/22/2021
I don’t like buying or leasing cars. I know it’s something I have to do at times in my life,but something I basically dread. That being said, to say that this was a pleasant experience is more than strange to me! Kelly was our sales person and he was so low key and helpful! He listened to what we were looking for and made it happen before I even knew what was going on! I am more than grateful we stopped at this dealership- as it wasn’t even in my plan. Thank you to Kelly and his awesome team! :)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
10/10 Recommend
byon 01/19/2021
Excellent service and the work was top notch. 10/10 would recommend. Any make or model. Great purchasing experiences and have been servicing my vehicles for 15 years.
- Recommend this dealer? Yes
Quick and Easy Service
byon 10/15/2020
Muffler grip came off. Needed blades and oil change. Drop off no appointment and picked it up when I need it.
- Recommend this dealer? Yes
Helpful service
byon 02/28/2020
Brought my brand new Ford F250 in for oil change paperwork indicated hand wash it was not washed up front but after bringing it to their attention they honored to detail it, quick reliable service!
- Recommend this dealer? Yes
2017 mustang service
byon 02/18/2020
Great staff and friendly advisors Had my car completed when they promised
- Recommend this dealer? Yes
Awesome sales service from Kelly.
byon 02/08/2020
Had a great experience in getting our new explorer. In and out the door in less than 2 hours
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Buy A Car From Tom Dunlap
byon 09/03/2015
Tom Dunlap is excellent. Easy to work with, zero pressure, strives for a great customer experience. He is your best sales professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A woman's perspective.
byon 09/03/2015
Brian Peyton and Luis did a great job of answering our questions-they were effective without being pushy. The main reason that I leased through the Capistrano branch is that the sales and Finance staff directed their attention to me, not just my husband. I have walked away from other dealerships and salesmen who, even when we explain that this will be my lease and my car, continue to direct all of their attention toward my husband, ignoring or being condescending to me. (I may not be as knowledgeable about cars as my husband, but I do have 3 graduate degrees-I'm not an idiot.) Last year, I didn't get a car because I had a negative experience with a Capo saleman who, when he wasn't complaining about how 2 other potential sales got away because he was spending time with us, continued to focus on my husband. (We were there for about 1/2 hour, including the test drive.) This time, because of that previous experience, I initially avoided the Capo dealership and went to the Irvine site, but had another negative experience there. We were actually on our way to Vista when my husband suggested that I call Capo just to see if they had the same car in stock. Luis persuaded me to come in, not knowing my history. Needless to say, we didn't make it to Vista. Car dealerships need to wake up to the fact that women often make the major financial decisions for a household and that we are often the primary "bread winners"-we have buying power and will walk away if we're not satisfied with how we are treated. When my husband purchases a car, he only cares about the deal he can negotiate, not the sales approach. The other professional women I know actually care about how they're treated, however. If nothing else, perhaps greed will encourage sexist salesmen to change their behavior eventually. In the meantime, I will send my referrals to Brian and Luis at Tutle Click Capistrano Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 08/21/2015
I'm not sure if this request is related to my routine service on August 8th or my schedule service on August 13th. The service on the 8th was great. Came in for routine pre-paid maintenance (oil change, tire rotation, etc.). I was expecting it to take 90 minutes but was please that I got out of there in less than an hour. The service on the 13th was scheduled when I was there on the 8th; to have three recall items cured. I was only able to get two of them taken care of as Ford didn't have the parts available for the third item (I was told that it was a relatively new recall and they didn't have the parts available). Seeing as how I only have one vehicle, the one thing I appreciated the most was having the ability to drop my car off Wednesday evening, get a rental car, and not be inconvenienced while without my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Ford Fusion
byon 08/06/2015
Andrew, the sales person was knowledgeable, friendly and did not pressure us in any way and gave us a great deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Carlo at Capistrano Ford
byon 07/19/2015
Carlo was the salesperson that we worked with. He was very nice and friendly. He was knowledgable and very honest with every step of our transaction. Thank you Carlo!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments