Downtown Ford Sales
Customer Reviews of Downtown Ford Sales
Downtown Ford
byon 12/30/2023
Had such a great experience no hassle whatsoever everyone was so nice
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2017 Ford Flex
byon 12/07/2023
We were happy with Austin Wilson, very pleasant to work with and he worked with us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very Helpful
byon 10/06/2023
Sales person was very helpful and followed up throughout the process from ordering, vehicle production update, and delivery. Sale process was clear and timely.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
F350 Purchase
byon 10/05/2023
The dealership had just changed hands. The purchase was simple and quick. The price was OK given the state of the present market.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchased a Maverick
byon 09/23/2023
While Downtown Ford did pretty great on their end, being upfront and communicative throughout the process and delivering the truck at MSRP, the experienced took way longer than it should have. After coming in with a preapproval offer, (that was acquired in literal minutes from arriving to leaving the credit union). It took well over an hour of sitting through up sale attempts while 'waiting for financing' to come back with better offers, in the end the credit union one that was done in advance was still the best offer. Additionally, a custom ordered truck somehow arrived to me with 51 miles on the odometer and quite a bit of road grime and dirt, filthy apart from the windshield wiper paths. Of course, Downtown Ford cleaned it up before handing over the Keys. Downtown Ford did great, and Bethany delivered with great communicative customer service, but the miles and dirt, clear evidence the vehicle had been used for something other than straight delivery, as well as the time allegedly required for financing hold this back from being a 5 star experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford mach e
byon 07/29/2023
Nathan and moukda are the best sales agent ever. Super professional, nice and super helpful. They went above and beyond with their service. Would highly recommend downtown ford along with nathan and moukda
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
sales Downtown Ford
byon 06/12/2023
very helpful and professional. kept me up to date on the order of my truck
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good experience
byon 06/03/2023
Bethany went above and beyond to resolve and help with an issue I had with the truck I purchased. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Customer Service
byon 05/24/2023
I bought my very first car at Downtown Ford. Bethany went above and beyond to make this happen. Even when I left the dealership, she responds very quick to any questions I may have. Thank you Downtown Ford!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Ford Maverick
byon 03/28/2023
I just bought a new ford Maverick from Downtown Ford. It was a very nice experience. The sales lady was very helpful during the sale and keeping me updated about my order. I would highly recommend Downtown Ford as a very good place to purchase a New car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchasing 2023 F350
byon 03/13/2023
Austin Wilson was great. He was persistent without being annoying. He was patient when navigating a difficult purchasing process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Gee Boys Inc
byon 07/04/2017
Great experience ar Downtown Ford. Sherri did a excellent job from beginning to end and the follow=upthe next day.. Had a great visit with Jim Kelly as we completed our purchase..
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best experience
byon 03/08/2017
The best experience we have had compared to all the other dealers we have bought cars from. We will definetly come back in the future and will recomend to friends and family thank you very much.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great People, Service, and Car
byon 12/20/2016
We received excellent customer service. Everyone was polite the dealership was clean. Even the bathrooms! We ended up buying a 2016 Ford Fusion SE Hybrid and I love it. They freshly detailed the car and filled the tank and helped me Sync my phone. My first drive to work I woke up to a COLD Frost (27 degrees). After defrosting the windows and with the heater running the whole time, my 11-mile drive averaged 32.5mpg. On the way home I did not need the heater and in heavy traffic S. Hwy 99 I averaged 52.5mpg!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great care given to me as a customer. All of my needs for time and service
byon 08/08/2016
I purchased a 2014 Certified Ford Explorer last year. The salesman and the staff answered all of my pertinent questions and made me feel quite confident about my investment in their vehicle.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Poor follow up
byon 07/12/2016
I got the truck I wanted on June 28, the price was okay but the follow through was poor. I bought a certified lease return and it only had one key so a key had to be made.I was told it would be ready in a couple of days, I was heading out of town so I arranged to stop by a few days after I purchased the truck. I made a special trip but key was not ready and I was told I would be contacted when it was ready. It's been two weeks and no one has contacted me. It seems like as soon as the deal is done, the sales person was done. That is the message I would pass on to anyone asking about my purchase.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Good buying experience
byon 07/01/2016
Low Key. low pressure car dealership. They did not try to sell me something I did not want.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
great service, friendly people
byon 06/16/2016
I made the first contact with Ford on-line. I appreciate being able to initially use e-mails til I knew I wanted to move forward and test drive the car I researched on-line. I drove my new car home the same day I test drove it on a Thursday. I was so surprised to get a call the following Wednesday to tell me they were able to get the financed by another credit union with lower interest to save me $40/month. I had already signed the loan papers and took possession of my new car, yet they reached out to me yet a week later to save me more money. That says alot.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Place in Northern CA
byon 06/01/2016
Purchasing a car here was fast and easy. For all of my other vehicles I will purchase them from here because of the service it's quick and painless. I got the car I wanted and more.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
#1 NO pressure, NO hassel dealer in the WORLD!!!!!!!!!!! FORD
byon 05/31/2016
My wife's car broke down on the freeway Thursday night on her way home. Friday morning I call Downtown Ford and talked to Ira Carter who then emailed me a credit app. I filled it out and sent it back. Couples hours later Ira calls and and ask what kind of car we'd like, I tell him we'd like a new lease, he sends me a pic of a 2016 Fusion SE, I agree to it an hour later he calls to tells me to come pick up the car. When my wife got off work I told her we had to go somewhere and it was a surprise. Having had purchased new and used cars in the past this was by far the greatest experience I have EVER had at a dealership. My wife named her new bundle of joy...... Erin. Thanks, Ira and the D.T.F. team James D.A. Smith
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Dealership
byon 05/12/2016
2015 certified used transit connect. Dealership looked great, I had an appointment and all staff took care of me. They exceded expectations and I will definately recommend to anyone looking to buy a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
