Downtown Ford Sales
Customer Reviews of Downtown Ford Sales
Downtown Ford
byon 12/30/2023
Had such a great experience no hassle whatsoever everyone was so nice
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Downtown Ford
byon 12/30/2023
Had such a great experience no hassle whatsoever everyone was so nice
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2017 Ford Flex
byon 12/07/2023
We were happy with Austin Wilson, very pleasant to work with and he worked with us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very Helpful
byon 10/06/2023
Sales person was very helpful and followed up throughout the process from ordering, vehicle production update, and delivery. Sale process was clear and timely.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
F350 Purchase
byon 10/05/2023
The dealership had just changed hands. The purchase was simple and quick. The price was OK given the state of the present market.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchased a Maverick
byon 09/23/2023
While Downtown Ford did pretty great on their end, being upfront and communicative throughout the process and delivering the truck at MSRP, the experienced took way longer than it should have. After coming in with a preapproval offer, (that was acquired in literal minutes from arriving to leaving the credit union). It took well over an hour of sitting through up sale attempts while 'waiting for financing' to come back with better offers, in the end the credit union one that was done in advance was still the best offer. Additionally, a custom ordered truck somehow arrived to me with 51 miles on the odometer and quite a bit of road grime and dirt, filthy apart from the windshield wiper paths. Of course, Downtown Ford cleaned it up before handing over the Keys. Downtown Ford did great, and Bethany delivered with great communicative customer service, but the miles and dirt, clear evidence the vehicle had been used for something other than straight delivery, as well as the time allegedly required for financing hold this back from being a 5 star experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford mach e
byon 07/29/2023
Nathan and moukda are the best sales agent ever. Super professional, nice and super helpful. They went above and beyond with their service. Would highly recommend downtown ford along with nathan and moukda
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
sales Downtown Ford
byon 06/12/2023
very helpful and professional. kept me up to date on the order of my truck
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good experience
byon 06/03/2023
Bethany went above and beyond to resolve and help with an issue I had with the truck I purchased. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Customer Service
byon 05/24/2023
I bought my very first car at Downtown Ford. Bethany went above and beyond to make this happen. Even when I left the dealership, she responds very quick to any questions I may have. Thank you Downtown Ford!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Ford Maverick
byon 03/28/2023
I just bought a new ford Maverick from Downtown Ford. It was a very nice experience. The sales lady was very helpful during the sale and keeping me updated about my order. I would highly recommend Downtown Ford as a very good place to purchase a New car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchasing 2023 F350
byon 03/13/2023
Austin Wilson was great. He was persistent without being annoying. He was patient when navigating a difficult purchasing process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Gee Boys Inc
byon 07/04/2017
Great experience ar Downtown Ford. Sherri did a excellent job from beginning to end and the follow=upthe next day.. Had a great visit with Jim Kelly as we completed our purchase..
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Satisfied Customer
byon 06/14/2017
When I bring my car in for service I always feel like I have been taken care of. I only like to bring my care in when Wade Pendleton is available.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Review
byon 04/27/2017
The only issue I had was they didn't rotate my tires. I didn't think to ask because it been 5000 miles since last service I thought it would be automatically done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best experience
byon 03/08/2017
The best experience we have had compared to all the other dealers we have bought cars from. We will definetly come back in the future and will recomend to friends and family thank you very much.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
service
byon 02/27/2017
Mostly good...but, either the technician failed to reset the oil life or it failed to hold the reset and I had to figure out how to reset the oil life after getting an oil change as part of my service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2015 Ford Explorer
byon 12/27/2016
I had appointment got checked right in work completed in faster time then I was told
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great People, Service, and Car
byon 12/20/2016
We received excellent customer service. Everyone was polite the dealership was clean. Even the bathrooms! We ended up buying a 2016 Ford Fusion SE Hybrid and I love it. They freshly detailed the car and filled the tank and helped me Sync my phone. My first drive to work I woke up to a COLD Frost (27 degrees). After defrosting the windows and with the heater running the whole time, my 11-mile drive averaged 32.5mpg. On the way home I did not need the heater and in heavy traffic S. Hwy 99 I averaged 52.5mpg!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 11/28/2016
David was kind and took my truck in after it wouldn't start. He had everything looked at and an estimate ready for me by the afternoon, and everything was taken care of in a 24 hour period. Have always taken my truck here, will continue to do so. This is not the first time David has taken great care of me. Great service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Gave me a nice little lesson on my car.
byon 10/28/2016
I didn't understand what my correct tire pressure was - was reading it incorrectly on the door sticker - so the "low tire pressure" light was always on. The service shop checked out my tires and my entire car, showed me how I was reading it wrong, and how low air pressure affects the way the car performs. It was quite educational and very nice of him to do that for me, at no charge.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ford Fusion 2014
byon 10/10/2016
I brought my car in for a 30,000 service and the only comment was that when I picked up my car I noticed there were three bottles of Fuel Injection items that I received no instructions about. I had to call and was notified that I would have to put these liquids in myself as my tank was less than half full - not a problem but they did not provide me with a funnel so when I attempted to put the Fuel Injection Cleaner into my tank it spilled and most did not even get into the tank at all - a real waste if you ask me. I also noticed that my Oil Monitor Notification is telling me to change my oil soon so it was probably not reset when the oil change was completed. The gentleman who helped me was very nice and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
