Allen Gwynn Chevrolet
Customer Reviews of Allen Gwynn Chevrolet
Art
byon 02/26/2024
I just wish just the dealer overall pay attention to details like cover the car seats before they start to work & making sure the mechanics Don't leave fingers print every where inside of the car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Use to be a better dealership
byon 04/26/2023
I use to say hello to everyone when I walked in the service dept as a friendly gesture and was greeted back. Now it is nothing like that. This dealership ALlen Gwynn has changed thru the years. I bought my truck here Sept 2017 and only go here for service. I wish there was a smaller Chevy dealer to go to that would help me with truck questions but they just dont have any in Southern Cal.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 04/14/2017
Excellent service and very helpful. Made everything stress free with no hassle, straight forward and simple would defineatley recommend to a friend or family
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Work performed was fine, but customer service = meh...
byon 09/28/2016
This was my 1st time at Allen Gwynn. I pulled up to the service drive and waited by my truck for about 3-4 mins. I asked a service adviser (Michael) if I should wait or go in to get my service ticket started. As he was getting into another car and closing the door, he advised I stay by my car. Customer service was clearly not on his mind. I proceeded to wait for another 10 mins before another service adviser (Darwin) invited me in. He said standing by my car was not necessary and coming in would have been better. After that, my service experience was on par with other dealerships, however I was not pleased with my initial waiting time to be greeted and helped with my service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Arlene Rosas is fantastic!
byon 12/04/2015
Arlene Rosas was absolutely wonderful to work with. She was extremely kind and courteous the entire time, especially when I was admittedly pressing her hard for explanations as to the reasons behind the seemingly unnecessary work recommended and the pricing which I felt was extremely high. She did an amazing job at still making me feel very important and a valued customer and she did everything possible to lower the price for me. My only recommendation for the dealership overall is that it should give its customers the best possible price from the very beginning and not wait for the customer to negotiate and bargain for a lower rate. The customer needs to trust the dealership in order to do business with it, especially on an on-going basis. My biggest issue was with the labor pricing and the amount of hours allocated to each line item, which seemed inflated, especially for my brake line item. But again, Arlene did a wonderful job at handling the entire situation and I HIGHLY commend her professionalism, courtesy, and utmost kindness throughout the entire process. She needs to be recognized for being such an outstanding part of your team. Thank you, Arlene, for being so great. Although my concerns about the inflated hours and labor cost is still there, knowing that I have someone like Arlene who will work with me and make sure I'm happy makes me want to be a repeat customer. I hope you will continue to offer me and my family wonderful customer service and the best pricing possible so that we may continue to come to the dealership without any hesitation. I must say that the work performed so far on my brakes seems fantastic. Thank you!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Allen Gwynn Chevy
byon 11/10/2015
Artin, the service manager at Allen Gwynn Chevy in Glendale CA is truly excellent. Very responsive and helpful. He even drove me in his own car to the Enterprise car rental as it was getting close to their closing time. All repairs were done efficiently and he communicated progress regularly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
engine light
byon 10/31/2015
I was given a loaner car due to the problem being more complicated then originally predicted and they had to keep the car. The loaner was very helpful as I had much to do at that time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The very best customer service ever!
byon 10/18/2015
I felt I was really taken well care of and treated like I was very important! The sales person and finance person really knew what they were talking about and gained my trust - not an easy thing to do these days!!! Top notch customer service - just an overall great experience and I left there a very happy customer!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
customer service satisfaction
byon 10/16/2015
I went there for a A/C problem in my car and Mike took care of it even without a appointment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My Quote
byon 09/14/2015
I like the services they provide, they are giving us all the info we need to know, and everything is done right and on time at Allen Gwynn Chevrolet.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service, Great Team in Glendale, CA
byon 08/19/2015
Artin from the service department was polite and honest. He gave me as well as multiple other customers car updates frequently and made sure we had water to drink during out waiting period.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Allen Gwynn in Glendale
byon 08/15/2015
Part had to be ordered and wouldn't be in until following week. Before leaving I mentioned without the turbo boost you could really feel the difference when trying to merge. My service rep, Artine, said he didn't feel me driving my car until fixed was safe and he'd feel better knowing I had a replacement car until fixed. He arranged a loaner and called another dealer to get the part quicker. I really appreciated his concern and resolution.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome customer service!!!
byon 08/12/2015
Erick was really helpful and super nice!!! I will definitely recommend Allen Gwynn to my friends! Good service!!! Happy customer!!! :)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change service
byon 07/19/2015
Went in for a oil change. Service was fine. My car was washed from the outside. That was a nice surprise.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Mr.Ortega
byon 06/12/2015
When I first came to the service department I felt disrespected and not appropriately greeted, there was a young man on his phone whom just shined me on and stated while waving his hand non-shalant "someone will help you". At this point I was ready to leave. Before my departure I was kindly greeted by Mario, whom very quickly apologized for the inconvenience. Thereafter I have been treated like a movie star and I really appreciate the excellent customer service Mario has provided. He constantly keeps me updated on vehicles status and has gone the extra mile to help me through the process of servicing my vehicle at Allyn Gwynn Chevrolet. I expect my friends and family to receive the kind of customer service support that Mario provided. I am quite pleased with my experience l. If it was for the other guy I would have taken my business elsewhere.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Another great experience thanks to Erick Cea! :)
byon 02/26/2015
Even before the renovations that upgraded the waiting area and enhanced the customer experience, I was happy to drive there for even a simple oil change (as opposed to the big-name chain just two streets down from home), because of the quality of the people that work there. From the start, years ago, I felt that Erick Cea was among the best people I've ever interacted with, both in terms of his professional knowledge and in terms of his demeanor as a human being. This experience was no different: I was able to relax while I waited, knowing that my car was in good hands, and I left with greater peace of mind, knowing that my car was in better shape than when I had brought it in earlier that day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service Experience.
byon 01/20/2015
Artin was courteous and helpful the whole way. He informed me of some outstanding recall issues and quoted me a fair price for the services completed. Have been taking my '07 Malibu to Allen Gwynn for several years now; and will continue to do so in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Highly Recommended for service or new car purchase
byon 12/19/2014
The team is always helpful and goes above and beyond any other dealership I have had experience with (including Porsche, Audi and BMW).
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
MF and Chevy
byon 12/19/2014
The service department (Especially Michael) was amazing. My sales rep has already moved on, so I cannot comment on the sales team, but the highest rating for the service folks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happy Chevy Owner
byon 11/17/2014
The customer service is impeccable! I appreciate the shuttle service, although I believe there should be more drivers, especially on busy days.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
recall
byon 10/11/2014
So far so good, not a lot of hassle. Service advisor's were very good and all services I came for we're taken cared of.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
