Allen Gwynn Chevrolet
Customer Reviews of Allen Gwynn Chevrolet
Purchase
byon 02/11/2024
Salesman Eduardo S was awesome… sales manager ran my credit with Cap 1 but wouldn’t complete the finance with them, they tried to set me up with a higher rate. Got my own financing, evn after finance said they would match the rate… Salesman was great, stuck with the process for a few weeks to get the deal through!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Art
byon 02/26/2024
I just wish just the dealer overall pay attention to details like cover the car seats before they start to work & making sure the mechanics Don't leave fingers print every where inside of the car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Purchase
byon 02/11/2024
Salesman Eduardo S was awesome… sales manager ran my credit with Cap 1 but wouldn’t complete the finance with them, they tried to set me up with a higher rate. Got my own financing, evn after finance said they would match the rate… Salesman was great, stuck with the process for a few weeks to get the deal through!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Use to be a better dealership
byon 04/26/2023
I use to say hello to everyone when I walked in the service dept as a friendly gesture and was greeted back. Now it is nothing like that. This dealership ALlen Gwynn has changed thru the years. I bought my truck here Sept 2017 and only go here for service. I wish there was a smaller Chevy dealer to go to that would help me with truck questions but they just dont have any in Southern Cal.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Poor Business Practices
byon 03/25/2018
This dealership agreed to sell us a car. They provided a photo of the price quote as well as a photo of the car with a sold sign on in (with my wife's name on the sign). They even arranged a time that same day for us to come buy the car. They called on the way to the dealership to say that they sold the car to someone else. In the days preceding this, we attempted to get the car from them through a trade with 2 other dealers. According to the other 2 dealerships, Allen Gwynn Chevrolet told these dealerships that the car was already sold and was not available for trade even though it was actually still for sale. The fact that they misled the other 2 dealerships should have been a red flag. The floor manager, Danny, was also rude and unaccommodating when he called back to tell us our options were to buy another car from them or do no deal . He also refused to allow us to speak to someone above him about the situation.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Quick and Easy Purchase
byon 04/14/2017
The staff was helpful in answering any of my car, or finance related questions, and provided me with the best deals.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service
byon 04/14/2017
Excellent service and very helpful. Made everything stress free with no hassle, straight forward and simple would defineatley recommend to a friend or family
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best experience
byon 04/11/2017
This was thw best experience. They helped me to get the car that i wanted and I was so satisfied with the service that I got at the dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service!
byon 04/05/2017
Everyone was nice and made sure I had a great experience. Loved that they had the HOV sticker at the dealership for my Volt. So convenient and saved me time!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best car buying experience
byon 04/05/2017
Very professional people working at the dealership in sales, finance, service. Greatly recommended for car buying! I am very happy with this purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
best price
byon 04/05/2017
Very competitive price! Which actually is the best one I could find. Highly recommended. Although took me some time to wait for the customer before me to finish signing the contract.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Work performed was fine, but customer service = meh...
byon 09/28/2016
This was my 1st time at Allen Gwynn. I pulled up to the service drive and waited by my truck for about 3-4 mins. I asked a service adviser (Michael) if I should wait or go in to get my service ticket started. As he was getting into another car and closing the door, he advised I stay by my car. Customer service was clearly not on his mind. I proceeded to wait for another 10 mins before another service adviser (Darwin) invited me in. He said standing by my car was not necessary and coming in would have been better. After that, my service experience was on par with other dealerships, however I was not pleased with my initial waiting time to be greeted and helped with my service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Way to Buy A Volt
byon 09/21/2016
Very professional. My wife and I walked in, looked at the cars, chose one, felt we got a good deal, did the paperwork, signed, picked up the car, and were on our way. A great experience. 2017 Volt - the best car for today...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
American Engineering, Job Well Done!!!
byon 01/26/2016
An excellent American car. I was debating whether to buy the Ford Focus or the Chevrolet Cruze and after test driving both O decided to go with the Chevrolet Cruze. The turbo kicks in nicely and calmly and isn't overpowering nor calls attention- which is important to me. I purchased the LT which has a built-in backup camera which is very nice. Its definitely a smooth ride and a good car. The interior is nice, too. The back trunk has a good amount of storage and opens up with a click on your keys and inside your car, too. Before choosing another vehicle I highly recommend you test drive this vehicle and see what I am talking about. I had a pleasant experience from the minute I stepped inside the Glendale dealership. Josh, Ara, and Danny were very helpful. I had spoken to Ara prior to arriving and was greeted by him. Danny was there to work with me and get me into a comfortable position to make affordable payments! They really worked with me and I appreciated that immensely. Josh has a kind heart and goes above and beyond to give true! customer service and that's very important- and he does it with a smile. Thank you Chevrolet Family and Allen Gwynn Chevrolet in Glendale. I will definitely be recommending not only this friendly Glendale dealership, but these three gentleman and their staff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Arlene Rosas is fantastic!
byon 12/04/2015
Arlene Rosas was absolutely wonderful to work with. She was extremely kind and courteous the entire time, especially when I was admittedly pressing her hard for explanations as to the reasons behind the seemingly unnecessary work recommended and the pricing which I felt was extremely high. She did an amazing job at still making me feel very important and a valued customer and she did everything possible to lower the price for me. My only recommendation for the dealership overall is that it should give its customers the best possible price from the very beginning and not wait for the customer to negotiate and bargain for a lower rate. The customer needs to trust the dealership in order to do business with it, especially on an on-going basis. My biggest issue was with the labor pricing and the amount of hours allocated to each line item, which seemed inflated, especially for my brake line item. But again, Arlene did a wonderful job at handling the entire situation and I HIGHLY commend her professionalism, courtesy, and utmost kindness throughout the entire process. She needs to be recognized for being such an outstanding part of your team. Thank you, Arlene, for being so great. Although my concerns about the inflated hours and labor cost is still there, knowing that I have someone like Arlene who will work with me and make sure I'm happy makes me want to be a repeat customer. I hope you will continue to offer me and my family wonderful customer service and the best pricing possible so that we may continue to come to the dealership without any hesitation. I must say that the work performed so far on my brakes seems fantastic. Thank you!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Allen Gwynn Chevy
byon 11/10/2015
Artin, the service manager at Allen Gwynn Chevy in Glendale CA is truly excellent. Very responsive and helpful. He even drove me in his own car to the Enterprise car rental as it was getting close to their closing time. All repairs were done efficiently and he communicated progress regularly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
engine light
byon 10/31/2015
I was given a loaner car due to the problem being more complicated then originally predicted and they had to keep the car. The loaner was very helpful as I had much to do at that time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The very best customer service ever!
byon 10/18/2015
I felt I was really taken well care of and treated like I was very important! The sales person and finance person really knew what they were talking about and gained my trust - not an easy thing to do these days!!! Top notch customer service - just an overall great experience and I left there a very happy customer!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
customer service satisfaction
byon 10/16/2015
I went there for a A/C problem in my car and Mike took care of it even without a appointment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 10/02/2015
I really enjoyed working with Ara. He gave me all the information I asked for over the phone and was available when he said he would be.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
My Quote
byon 09/14/2015
I like the services they provide, they are giving us all the info we need to know, and everything is done right and on time at Allen Gwynn Chevrolet.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2015 Silverado
byon 09/07/2015
Ara and Vahram were very great to deal with. They made the experience very pleasant, with no pressure, and came through on all aspects of the deal. Will recommend them with no hesitation. In fact Ara, is keeping an eye out for a Volt for my son!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
