Courtesy Chevrolet

by GordonB on 04/03/2024

Courtesy beat the pants off any other dealer I visited. I'm typically not a new car guy, I always by cars a couple years old but Courtesy's discount just made it a no-brainer to buy new.

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by Mama Buck on 04/02/2024

I have no complaints about the service we received, everyone was easy to work with and we are very happy with the work that was done

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by Abby Ortiz on 03/13/2024

Received great service for my 2017 Suburban oil change, got a call in an hour and half from dropping off my vehicle to come pick it up, couldn't ask for better service.

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by Thomas D on 01/15/2024

I've been buying from Courtesy for the last 18 years. 5 pick ups and 3 corvettes. Ojay Vanegas is who handled the sale. Very professional and not pushy.

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by Anthony Bell on 06/11/2023

We bought 2023 traverse in January this year, from day one we had a tire that had a slow leak. We took it in for service all they did was top it off. I’d service it up while on a trip to Nebraska, had it looked at in Oklahoma and they couldn’t find any thing. Got back to Phoenix and went in for oil change and tire rotation, still no leak found, went to Big O they took off the wheel and checked it out, reseated the bead and replaced the valve core, still leaks need to top off every other day. Went back to courtesy service told my wife 2 hours, 4 hours later while she patiently waited she got tired and asked how much longer. Finally got the car back service said couldn’t find a leak and told her she should probably go buy a new tire. At this point we don’t know if it’s the tire or defective wheel and why should we have to buy a tire out of our pocket when we purchase the vehicle new with a defect since day one.

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by Mike R. on 04/26/2023

These guys are the best. Great communication, honest pricing and no hard up sell to crap you don't need. Thank you - You guys are the best.

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by drbdorfman on 04/26/2023

From start to finish Xavier was a pleasure to work with. He made the purchase experience for our ‘23 Camaro smooth and painless. Even having our previous vehicle purchased by Courtesy was smooth and at a very fair price. Xavier really gave us faith in the auto purchase process again. He is a true asset to the Courtesy Team. We will definitely be purchasing from Courtesy and Xavier again. Highly recommended

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by John L P on 04/24/2023

As I have stated to all of the dealership employees I came in contact with. I have a very good friend and customer relationship manager Jeremey Corrie at the Mesa CDJR. Over the years Jeremy has provided unbeatable service to myself and family. I contacted Jeremy when we decided to buy the Traverse. Jeremy put us in contact with Jimmy and Rafael. Rafael was superb and easy to work with. we received an outstanding deal and very happy. Jessica did our delivery and was very nice. Everyone at this dealership was very friendly. Brook got the paperwork processed. this is our third vehicle we have bought from a dealership Jeremy is part of.

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by Bolteuv on 03/09/2023

Great selection, great price, and exceptional customer service. The staff at Courtesy Chevrolet is one of the best I’ve encountered in any business. From sales, finance, service and parts they were all extremely helpful with every request I had in purchasing my first electric vehicle and went above and beyond to accommodate my needs. I am not the easiest customer to deal with and they nailed it. I will refer anyone I know in the market for a vehicle or in need of service maintenance to this excellent dealership.

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by Unit6511 on 02/23/2023

2/22/2023 I was treated with respect and professionalism by Raphael and who was with us from the beginning to driving off the lot. Valerie who adjusted all of my paperwork and listened to what we had to say was fantastic. I was shown my features on my new High Country along with answering my questions. Extremely smooth process and everything explained.

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by Anthony on 01/16/2023

I called and talked with Rafael, we were looking for a 2023 radiant red Traverse LT, he located one in their inventory and we set up an appointment. When we arrived we were greeted by a very courteous and knowledgeable salesman. Rafael went over everything in detail and answered all our questions. Went on the test drive and we were sold, he got Al the paper work together and set us up with Joe in finance. Joe got us through everything in a very timely manner. I don’t have anything but good to say about Courtesy Chevorlet I would definitely recommend this dealership to anyone looking for a new vehicle, the entire staff were very knowledgeable. We will definitely being coming here for our vehicle servicing. Click

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by R Pierce on 09/01/2022

Unfortunately Courtesy Chevrolet has seriously missed the mark when it comes to delivering on their promises. I bought a vehicle from Noah. He seemed a nice enough sort but was found later to be just another car salesman that promised the moon and delivered a tiny rock from a local arroyo. Everyone I spoke to said the car was in great shape and had no damage. They appear to have been very careful with the video they sent to make sure none of the damage appeared in the video. When the car was delivered the black coating on the hood was peeling and lifting and some areas it was missing altogether. They told me they put on 2 new tires to maintain the standards they set for their used vehicles. I asked if the tires matched and were the same make and size. They weren't. They put all season tires on the car in the rear and the front tires were summer tires of a completely different manufacturer. The front lip spoiler was damaged in the center and that was never mentioned as well. I was also told on numerous occasions that the car had 2 key fobs and that I would be getting both. This too has never happened. The car was an internet purchase ans a third party was used to do the paperwork. They told me i would get a copy of everything I signed. You guessed it, I did not get all copies. They made me pay for a Low Jack which is just another way of jacking up the price. The device ceased to function right at about 5 weeks after the car was delivered. You should probably look elsewhere for a vehicle purchase because although they tout they are all about customer service, it is just another hollow promise designed to get your hard working dollar. They do not have a clue what real customer service is. Should you determine to do business with this dealer I wish you Good Luck because you will probably need it R. Pierce

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by Jada on 08/02/2022

They sold my husband and me a car that has engine issues. This is the second time the check engine light has come on. The problems started within 2 weeks of purchasing a used 2017 Ford Fusion Platinum. These people had our car in the shop for over a week to replace a purge valve and dual check valve. Now my check engine light is back on due to a cylinder 2 misfire. The salesperson who sold us the car and the service manager have been ignoring our calls. Don't purchase a vehicle here unless you intentionally want to buy a lemon that will leave you without reliable transportation. These people are very unprofessional and unethical. Now I have to get a lawyer to deal with this. They also haven't emailed me my contract after requesting it several times and never gave me a hard copy.

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by Incredulous on 06/28/2022

I was told that the appt. would take one day. Unfortunately, the in-stock spark plugs were bad and needed to be shipped from Nevada next day. That was fine except the vehicle was to be done by 3pm and wasn't until 4pm. I HAD to be out of there no later than 3:45pm to pickup a kid. I can't understand why it would take 2 days for an oil change, new tires and tune-up. I can only think that they didn't do any work until those spark plugs arrived which is nuts. Why not do the oil change and tires the first day? Finally, there was a huge bird poo on the windshield and as I left (no car wash) the porter stopped me to wipe off the service numbers from the windshield but not the poo. I was incredulous. What has happened to the Service industry?

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by Heat 11 on 03/17/2022

Awesome experience. Almost a 1 year wait however I got it. Courtesy Chevrolet made it happen.

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by Jessica on 07/01/2021

Angel Mercado was very responsive and on top of it through the whole sell it was great, the pro shop guys were awesome also, easy buying experience.

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by HORRIBLE Service on 06/25/2021

For years our family has purchased here but I’ve stopped recommending them after our most recent purchase. Sales is still wonderful Oj was and always will be amazing but customer service and ANY service after purchasing is near impossible. Three different times I’ve made the drive down and ultimately been turned away when I had scheduled an appointment for service. The features my vehicle should have won’t work because they won’t service it, they don’t offer loaners at this time but expect your vehicle to stay minimum of 2 days due to service delays (and a whole list of other excuses) and up to 2 weeks. I’ve spoken with the customer service manager and have a request to speak to some one above her because her excuse was ultimately that she couldn’t find all our phone calls in her logs and the one she did find where we scheduled service they didn’t expect us to need our car back the next day so it was OUR FAULT they decided to only do an oil change and not do a diagnostic check. It’s incredibly sad how downhill this dealership has gone and continues to go but according to the manager Samantha ALL GM dealerships are like this now because of delays, limited technicians and chip issues. Not sure how true that is though because they basically tried saying we lied until we proved them wrong with call logs then they finally admit they did have a call record but only found ONE and again it was our fault we didn’t explain they couldn’t keep the car multiples days for a check up. Still waiting on a call back from someone who can actual do something there so we’ll see how that goes!

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by Adilene on 03/02/2021

Angel answer all of my concerns and he kept me updated on my car.

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by vlathrum on 12/31/2020

The man who helped me was very polite and the service did not take as long as expected.

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by Ridarc on 06/09/2020

I want to think Paul Anwary & Omar Montiel for giving me A good Deal & selling me the car I been looking for ovr 2 months,when I picked up my used 2019 Chrysler 300,it looked brand new & the dealer did A good job detailing my car! I would recommend working with this team if your looking for A good Deal & friendly service!

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by Travis on 02/06/2020

WORST CUSTOMER SERVICE ON EARTH!! This is supposed to be a family owned business, well if this is how you treat your family I might as well be your enemy. On Jan 28, 2020, I purchased a 2016 Cadillac CTS. On the way back to the dealership after the test drive, I heard the brakes squeaking. The sales associate Kenny was quick to give an excuse saying it’s because it was cold, but he assured me that if I wanted the car that he would make sure the car gets looked at by the service department and if it continues that they would take care of it (lesson to self, get everything in writing). So, I purchase the vehicle and, on the way, home the brakes continue to squeak so I call Kenny and explain to him the breaks are still making noise. He said I can bring it in, and they will look at it (so far so good). I bring it in, and he tells me that the mechanic said it was break dust and that the pads has been cleaned and I should be good to go. I said ok and I would be there to pick the car up, but I would also like a print out of the report stating what was inspected and what they done to correct the issue (I am still waiting on that print out a week later). I pick the car up and I was not half way home when I heard the brake squeaking again. I called Kenny right away, but now he is saying I need to talk to Carlos because the mechanic said it was good to go. So now I’m calling and trying to coordinate with the Used Vehicle Manager Carlos Valenzuela. He tells me the same thing that Kenny said about the mechanic said the breaks are good, but I can bring it in again to have them check it. Now this is the second day. I bring the vehicle back to the dealership that night so it can be looked at first thing in the morning. After waiting all day and not hearing from Carlos Valenzuela and after calling at least 6 times and leaving 3 voice messages I finally in touch with Carlos Valenzuela. He tells me the mechanic said the breaks are good except for the squeaking…SO WHAT THE HECK IS THE SQUEAKING NOISE?? He goes on to say well if my mechanic says nothing is wrong then he has to believe his mechanic. Ok but your mechanic said he heard the squeaking and breaks do not squeak for no reason. Carlos also goes on to tell me he is no mechanic, I’m no mechanic either but common sense tells me that brakes are not supposed to make noise unless there is a problem. Carlos suggest I get a second opinion about the brakes, but I would be responsible for it. Why should I have to pay for an issue that I was told would be taken care of?? Carlos Valenzuela NEVER called me about any updates when they had my vehicle. I would have to call him multiple times before I finally got in touch with him. His attitude was very dismissive and down right RUDE. The sales associate Kenny was no better. After the first time I took the car back I tried calling him and the only thing I would get is I need to talk to Carlos Valenzuela. Sales associates also tell you if you need something even after the deal to give them a call. I guess what they mean is if you have someone else who wants to buy a car because after the sale is done, they are done with you. The customer service was the worse I have ever seen. If you are looking for a car and a great customer service, please do not come here. They will try to sell you a dream, but when they dream start to turn into a nightmare then you are on your own. So now I have to try to have someone else take a look at my squeaking breaks because according to Carlos Valenzuela and his mechanic there is nothing wrong with them. If you believe that I have some ocean front property in Oklahoma I want to sell you. Protect yourself and believe nothing or better yet stay far away from Courtesy Chevrolet.

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