Subaru Superstore

by terrimanatee on 09/13/2023

Eddy was great and very up front with all aspects of this sale!

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by Zerkel1 on 06/27/2023

I was looking for new vehicles for a couple of months and was able to test drive and get the necessary information from the sales agent. He treated me with respect and explained options with me without pressure. As a woman, I had been talked down to by other dealerships but Subaru of Chandler spoke to me as an equal and if I didn’t understand something, it was explained to me. I was not pressured to purchase that day but went back a few weeks later to order my vehicle. I am very happy with the entire process.

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by GG Karen on 03/08/2023

My experience at Subaru Super Store in Chandler, AZ was nothing short of spectacular. I had never owned a Subaru before, but I will most likely only have a Subaru in the future. The safety features on the car really sealed the deal....,,,and I must admit it's beautiful to look at too! The sales team bent over backwards to ensure I could get the car I wanted. From beginning to end it was such a positive experience. The staff was knowledgeable, professional, and willing to go the extra mile. The follow up class to review the various functions and safety features of the vehicle was so worthwhile and I would highly recommend it to new and returning Subaru customers. Can you tell that I was completely satisfied with my experience at Subaru Super Store in Chandler?

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by Kirsten on 06/29/2022

Charlie made my car buying experience easy and painless. I would recommend this dealer.

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by Garylee on 02/16/2022

Excellent

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by Short Stuff on 01/18/2021

have no problems with the car or the deal I made. After, I found out they turned in the wrong information to the MVD and I couldn't get almost $55 back on my license tags. I called several times and told they couldn't help me. One said he would call back and of course never did. I called the MVD and they told me what the problem was and couldn't get my money back. They will sell you a car and once they have your money, they say too bad so sad.

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by janis6west on 03/30/2020

My experience purchasing a 2020 Subaru Forester was excellent. The salesman, Steve Bollman, was very helpful finding me the right Forester. No pressure - just helping me decide which vehicle works best for me. I highly recommend Subaru Superstore of Chandler, AZ. I had taken my previous 2016 Subaru Forester for routing maintenance there. Their service center is efficient and makes you feel at ease that your vehicle will be taken care of.

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by Clslyng on 03/23/2020

This was my first buying experience at the Chandler Subaru Superstore and it was a great purchase for me. Their first offer for my trade was very reasonable, eliminating much of the stress that comes with the back and forth negotiating. The financing process was quick and explained very well. My salesman, Steve Bollman, was very knowledgeable and patient during my meticulous inspection of multiple vehicles during my decision making. Overall, I was very impressed with he dealership and I would highly recommend the Chandler Subaru Superstore.

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by Scorahic on 04/07/2016

We usually buy new and we keep a car a long time (we still have our '94 Acura - - bought new). So we look for a highly rated car and we look for the best dealership we can find. We got interested in Subaru because of its high ratings so we went to Subaru Superstore of Chandler to have a look. We were courteously approached by Ron Lundberg, Sales Associate. We told him we wanted to look at sedans, new or very new, and he showed us several. We drove a Legacy and were impressed but we weren't ready to buy and told him so. He asked if he'd answered all of our questions and said he'd be glad to answer questions if any came up later. No pressure - - just a helpful, professional manner. Refreshing! We continued to explore our options and checked out another Subaru dealer. By then, we had decided an SUV would be better for us. We also looked at Nissans and Kias and Hondas and drove each one. But we liked the Subaru product and hadn't driven its SUV product and - - and this is important - -Subaru Superstore was by far the most efficient, professional, and impressive of the four other dealerships we visited. Three weeks later, we went back to see Ron and told him we were now interested in driving a new Outback. Away we went on a test drive and we knew right then we'd found our car because everything "clicked" - - the vehicle, the salesman, and the dealership. So we went inside to talk about the big prices. We asked Ron to come up with a price for the one we had just driven. He excused himself and we wandered over to the customer waiting area and indulged in the free bottled water, fresh cookies, and fresh fruit available. There is also free wifi available, and if you didn't bring your laptop or phone, there are two computer stations plus a printer for customer use. Ron came back with a figure for the deal. We said we'd have to talk it over, sharpen our pencils, and contact him the next day. There was none of the "buy it today or lose it" tactics, no "what can we do to have you drive this off the lot today?" routine. Ron brought the Sales Manager over to introduce him but simply said we were going to talk it over and get back to him. The Sales Manager stuck out his hand, said how much he appreciated us coming in today, and to be sure to call with questions. Again, no pressure, just a helpful, courteous, professional attitude - - "Thanks for coming back in today, we look forward to hearing from you." That was it. And we left. We researched prices and discounts that night and came up with a number we could live with and called Ron in the morning. No business can give their product away and stay in business and we understand that. They have to pay the overhead. They countered with a slightly higher number than my offer, but still more than fair. We had a deal, a very good deal, in fact, one that they could live with and one that we could live with. No muss, no fuss. The moral of this story? Give this dealership a shot at your business. They treat their prospective customers with respect, dignity, and they do not play the usual "close the sale' games. When we came back to pick up the car, a lady named Lisa made it a point to find us and introduce herself and to let her know if there's any questions that pop up. Talk about making us feel that here's a place that a) really takes care of their customers and b) really, actually, truly appreciate your business. As Ron does, Lisa makes a customer feel that way. Terrific sales staff, terrific support staff. Oh, by the way, the lady that came downstairs and introduced herself? Turns out that was "Lisa." Lisa and Richard Cviganovich are the owners of the whole dealership. Now,that's a nice touch. Great dealership, great experience, great product, If you're in the market for a new or used Subaru - - this IS the place you want to be. Thank you, Scott & Karen

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by haroldt1 on 03/24/2016

Got price online for forester I was looking. Price and car matched up perfectly. Process was smooth and friendly

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by CrystalLee on 10/01/2015

I bought a 2014, pre-owned car from Subaru Superstore. The experience was not horrible-considering how tedious buying a car can be, but 2 weeks after I bought my car, one of the little "spots" on my windshield, turned into a huge crack. Now I have to pay to get a new windshield, after just dishing out a lot of money on a new car. So disappointed that the "dirty spots" on my windshield, turned out to be poorly repaired chips.

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by mrm11 on 01/16/2015

3 1/2 STARS...After a long search found my Vehicle at the Superstore. Price was fair. Store immaculate. Staff professional. Ensure you read the fine print for coupons. For instance if you attended the Phoenix Auto show and receive a $500 additional trade coupon, it will not be honored with additional discounts i.e. if you use Edmund's, COSTCO, Passport pricing just to name a few. These are considered a discount program. Be sure you know about receiving free tinting and lexan door edge guards with certain discount programs because they will try to sell you this as extras instead of free with the certain discount program.

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by pc10814 on 11/20/2014

I am in my mid 50's and over the years have bought dozens of vehicles. Recently, I was in the market for a very specific used truck. My search kept getting bigger and bigger. Eventually, I found a perfect match at Subaru Superstore of Chandler, but the dealership was more than 500 miles from my residence. I sent the dealership an internet request for more information regarding the truck. Almost immediately, I received a response from Scott Jenkins about the truck. The email was very thorough and comprehensive. The condition, history and an internet price of the truck was included in the email. Based on the distance between the dealership and my location, I was a more than a little reluctant to pursue a purchase of the truck. I took a chance, flew out to Chandler, AZ, and met with Scott. I can honestly say, Scott is one of the most sincere, honest and trustworthy car salesman I have ever met. We all have an opinion of the "car salesman" and they are not always viewed in the best light. The words that I used to describe Scott were chosen very carefully and not normally used to describe a car salesman. He went well beyond what I was expecting. When I had a concern about a small issue with the truck, he took it back to the service department and the issue was addressed and corrected in just a few minutes. If you are in the market for a "new or used" vehicle, do yourself a favor and check this dealership. The price was more than fair, the finance department was perfect, and the service department was awesome and very knowledgeable. My purchase was well worth the flight and subsequent 500 mile "test drive" back home with my new truck As far as the salesman, Scott, I can not give him high enough praise. He is absolutely in a league all his own.

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by htage on 11/19/2014

almost to easy to buy a car here. Recommend Highly!

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by tychux72 on 10/31/2013

Dealership was appealing and had a wide selection. Salesman, Ben was fantastic. No hassle, no haggle. Just straight forward personable attention that really made my mother's transaction painless. Free water, fruits, snacks and Costco cookies while you shop or wait for service. If you want a true no BS experience, ask for Ben. They participate in Costco's car buying program too.

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by marzdotz on 09/17/2011

Purchased '11 Legacy and loved the no pressure approach. The salesman knew the product - has been selling Subaru's for 11 years. The owner of the dealership actually came out to talk and thank us! First for me! Such a great experience I did something I've never done before and purchased their VIP and service maintenance! But I love my car and want to keep it up so I'm ok with it!

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by subarugirl on 11/06/2009

I usually don't write these ,but, this dealership was so good I had to. From start to finish they were straight-up. They let us sleep on our decision with no high pressure e-mails or calls begging for business...No cliches .i.e. " What can we do to earn your business right this second ? " " It will be gone tomorrow. " " Today only we sharpened our pencil....tomorrow who knows ? " Our sales consultant John was awesome....He actually listened to my husband and me and made us feel comfortable....not rocket science here....That's all... just a simple thanks Subaru Superstore ! Keep it up ! Dare to be different !

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