Subaru Superstore
Customer Reviews of Subaru Superstore
Forester Purchase
byon 09/13/2023
Eddy was great and very up front with all aspects of this sale!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Tires
byon 01/02/2024
FRUSTRATING! I CALLED ON 12/26 TO ORDER TIRES AND MAKE AN APPT. I WAS TOLD NO WORRIES TIRES WOULD BE IN THE NEXT DAY, WHICH WAS THURSDAY. I MADE AN APPT FOR FRIDAY THE 29 AT NOON. DROPPED OFF AT 11:40 AND ASKED IF I COULD GET A CALL AROUND 2:30 TO SEE IF IT WAS DONE BECAUSE I HAD A RIDE. NEVER GOT A CALL AO I CALLED AT 5. ADVISOR WAS GONE AND MY CAR WANT DONE. I CALL SAT AT 8:20 AND CAR WAS STILL NOT DONE! APPARENTLY BE AUSE TIRES WEREN'T IN! AT AROUND 10 MY CAR WAS MIRACULOUSLY DONE!. NO CONTACT WITH ANY AGENT NO EXPLANATION. BIGGEST FRUSTRATING LACK OF COMMUNICATION. I'm 50/50 on coming back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Subaru of Chandler never disappoints
byon 10/02/2023
I bought my Forrester in 2019 and I never looked back. This is the first Subaru I owned but not my last. The service department has always been outstanding and willing to go that extra step. Always keeping me updated on the progress of my service appointment. S of C also has a nice variety of goodies to munch on and Starbucks coffee and hot chocolate. I would definitely recommend Subaru of Chandler for all your service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Forester Purchase
byon 09/13/2023
Eddy was great and very up front with all aspects of this sale!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchasing new vehicle
byon 06/27/2023
I was looking for new vehicles for a couple of months and was able to test drive and get the necessary information from the sales agent. He treated me with respect and explained options with me without pressure. As a woman, I had been talked down to by other dealerships but Subaru of Chandler spoke to me as an equal and if I didn’t understand something, it was explained to me. I was not pressured to purchase that day but went back a few weeks later to order my vehicle. I am very happy with the entire process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
60K service on 2017 Forester
byon 05/09/2023
Easy to schedule, appointment started on time, service advisor was knowledgeable about vehicle, services needed and time estimate.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Choice You Can Make
byon 03/08/2023
My experience at Subaru Super Store in Chandler, AZ was nothing short of spectacular. I had never owned a Subaru before, but I will most likely only have a Subaru in the future. The safety features on the car really sealed the deal....,,,and I must admit it's beautiful to look at too! The sales team bent over backwards to ensure I could get the car I wanted. From beginning to end it was such a positive experience. The staff was knowledgeable, professional, and willing to go the extra mile. The follow up class to review the various functions and safety features of the vehicle was so worthwhile and I would highly recommend it to new and returning Subaru customers. Can you tell that I was completely satisfied with my experience at Subaru Super Store in Chandler?
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service by Jerry Zack. I don't deal with anyone else!
byon 02/24/2023
The total bill came in $200 less than I was quoted. Partly because I had received a coupon in the mail that I could use. That was a nice surprise.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 06/29/2022
Charlie made my car buying experience easy and painless. I would recommend this dealer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service Experience
byon 03/28/2022
Great Service and Staff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Geat
byon 02/16/2022
Excellent
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Last Minute Service on 2016 Forester
byon 06/28/2021
I called the Chandler Subaru Service center at the last minute prior to a long road trip for a routine service that was due. The service manager squeezed me in even though they were booked which was great! As always they did a super job and turned my vehicle around quickly. So refreshing to have consistently great service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Vehicle Creeps and Wanders While Driving Down Road
byon 05/24/2021
My 2019 Subaru Outback tends to creep and wander while driving down the road. It seems like I must steer constantly left to right to keep the vehicle going straight down the road. This is most noticeable on a straight road. I advised the Subaru service writer about this concern at a recent vehicle servicing. The fix by the service writer was to turn off the lane departure warning system and not to use the lane keep assist. I advised the service writer that I have tried this already and that it did not seem to make a difference in the vehicles creeping and wandering. It also does not make much sense in deactivating a vehicle safety system that are intended to prevent potential accidents. When the car was returned from servicing, it appeared that it had not been test driving to see if there was a problem with the steering. It also appeared that the vehicle had not been checked on an alignment rack to see if anything is out of factory specifications. I consider this a safety issue and would hope that Subaru would seriously address this issue instead of recommending turning off vehicle safety systems as a fix.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Review on Jim at Chandler Subaru Super Store
byon 05/19/2021
Jim gave us updates and quotes in a timely manner. He did not know there was not a change oil warning light in our Crosstrek, nor did we. Jim said we did not change our oil in 2020, as we were waiting for the warning light to go on. No one mentioned in October 2020 to install a new tire that we never had an oil change. I meant to give the dealership 4 stars in my delearship survey, but didn't realize how to mark it correctly. Please change the dealership to 4 stars instead of 2 stars. Sorry.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
12,000 mile service
byon 05/17/2021
Service was quick (less than an hour) and painless.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Found the rattle
byon 03/29/2021
We had a rattle in the dash of our 2018 Outback when we took it in for the 36K mile service. The service tech thought he had fixed the problem but when we drove the car the noise was still there. We returned to the service department and they gave it another try and this time the service director got involved, they dug a little deeper and found the cause of the noise and fixed it. The rating would have been 5 stars if they had found it the first time but we really appreciated the extra effort and commitment shown to find and fix the problem on the return visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
60,000 mi service and some warranty work.
byon 02/15/2021
Work was done promptly and Costco discount plus was applied. Higher discount than anticipated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Subaru Forester
byon 01/18/2021
have no problems with the car or the deal I made. After, I found out they turned in the wrong information to the MVD and I couldn't get almost $55 back on my license tags. I called several times and told they couldn't help me. One said he would call back and of course never did. I called the MVD and they told me what the problem was and couldn't get my money back. They will sell you a car and once they have your money, they say too bad so sad.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Consistently great service
byon 01/11/2021
I purchased my vehicle just over a year ago and I get it serviced at the dealership. The professionalism, service and care is always excellent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 01/11/2021
Oil change in and out
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Salesman
byon 03/30/2020
My experience purchasing a 2020 Subaru Forester was excellent. The salesman, Steve Bollman, was very helpful finding me the right Forester. No pressure - just helping me decide which vehicle works best for me. I highly recommend Subaru Superstore of Chandler, AZ. I had taken my previous 2016 Subaru Forester for routing maintenance there. Their service center is efficient and makes you feel at ease that your vehicle will be taken care of.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent buying experience
byon 03/23/2020
This was my first buying experience at the Chandler Subaru Superstore and it was a great purchase for me. Their first offer for my trade was very reasonable, eliminating much of the stress that comes with the back and forth negotiating. The financing process was quick and explained very well. My salesman, Steve Bollman, was very knowledgeable and patient during my meticulous inspection of multiple vehicles during my decision making. Overall, I was very impressed with he dealership and I would highly recommend the Chandler Subaru Superstore.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
