Customer Reviews of AutoNation Nissan Chandler
Excellent car buying experience
byon 02/27/2024
Buying a car, whether new or used, can be a stressful experience. Working with Anthony at AutoNation Nissan Chandler was a breeze. He was knowledgeable, flexible, patient, and had a healthy sense of humor. I will definitely recommend this car dealer to friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent car buying experience
byon 02/27/2024
Buying a car, whether new or used, can be a stressful experience. Working with Anthony at AutoNation Nissan Chandler was a breeze. He was knowledgeable, flexible, patient, and had a healthy sense of humor. I will definitely recommend this car dealer to friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A grateful Nissan owner
byon 12/17/2023
Auto Nation Chandler Nissan I would highly recommend. They gave us a great deal on the vehicle. Our sales representative was kind and courteous and made it a very pleasant experience in purchasing a vehicle. We feel very blessed to purchase the 2022 Nissan Altima.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service as always
byon 12/05/2023
Once again, Nissan, Autonation Chandler has done excellent job, servicing, my car, my representative Daniel, was professional, helpful and kept me informed among the way. I highly recommend Nissan, Autonation Chandler.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The waiting area was unpleasant
byon 12/05/2023
The waiting room was unpleasant, the one tv played infomercial about medical care costs for the entire time. Attempted to change the channel but it didn’t work. The only redeeming thing about it was the comfort manager guy, he was so nice!! It also took 2 and half hours for an oil change by appointment. Seems crazy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales
byon 12/04/2023
My fiancé and I got our cars from auto nation with Jacob Mann and he made the process easy!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Maintenance
byon 12/04/2023
Only big criticism was the wait time. It took 2.5 hrs for an oil change. Appointment was for 11am but the job not complete until 1:30pm. No one came to me in the waiting room with delay updates…. I live an hour away, so time eas important to me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 11/30/2023
I went in for an oil change the service took about an hour. I was fine with the wait, overall experience was good.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
From test drive to buying
byon 11/29/2023
Buying a new car is a stressful process. Everyone I talked with here was friendly and helpful with all my questions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Oil change and tire rotation service
byon 11/29/2023
I was very pleased with with promptness of checking in at my appointment time. I was told it would take about an hour and a half. My car was ready under that time. My only complaint was that I forgot to mention I had an email coupon which would have lowered my final cost. In previous visits When I have checked out before, my service technician had always looked to see if any coupons were available. So it would have been nice if technician had done that for me since I had forgotten.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Recall service
byon 11/19/2023
I was out of the country when I got the notice of the recall on my new Ayria. I made an appointment for the Friday before I was to return home and my son-in-law took the car the night before and was told their computer system was down. I received no updates for 3 days so when I came home I called the service department and left several messages with the service manager assigned to me and to the head of the department. No one returned my calls so I ubered to the dealership to find out what happened to my car and if it the recall update was completed. The assigned service manager was not there so I asked another for help. Jeremiah Mullen immediately went to find out what had happened and although my car hadn’t been updated even though it was at the dealership for 5 days. Jeremiah immediately arranged to have the recall work completed while I waited. He saved my rating of the Auto Nation service department and I will always ask for him when making appointments in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
sold a 2019 grand caravan
byon 11/02/2023
Buying a van from out of state took longer than I thought it would. But we got the van I was looking for. It arrived in good shape as promised.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service you can trust
byon 10/26/2023
I prefer to use Jennifer Lane. She is professional and communicates the details of service very well. Always a quick response and ready to answer questions and concerns. Easy to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Customer Service From a Knowledgable Sales Rel
byon 10/20/2023
Billy Nitzschke was incredibly knowledgable and courteous throughout the buying process. He listened carefully to our needs and was able to assist us with any questions we had along the way. He went above and beyond in getting us into the Nissan Rogue we really wanted!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2023 Ariya service
byon 10/16/2023
Jennifer has helped me with 2 of my vehicles now and I will keep coming back because she keeps me informed and is honest with the wait times. She addresses my questions when I ask.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 10/08/2023
I'm greatly impressed by the sevice skills , Patrick has that trait.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Nissan Pathfinder Service
byon 10/08/2023
Our head unit was having an issue. We went to Auto Nation Nissan, Chandler AZ and our advisor Jennifer helped us. They downloaded a software update and Jennifer gave expert instructions on how to disconnect and connect our iPhones. She was very professional, efficient and friendly. Thanks Jennifer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2021 Nissan Armada regular service
byon 10/06/2023
Excellent service and quick turnaround by the service team.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Salesmanship
byon 10/06/2023
Pleasant and professional. Everyone was friendly and willing to take the time to answer all of our questions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
AutoNation Nissan Chandler, AZ
byon 10/02/2023
I had a small issue with my 2022 Nissan Rogue. I went to the service department and worked with Jennifer Lane and she was great! Jennifer called in the regional service manager and then contacted Nissan USA. She continually kept me up-to-date on the progress of the issue as well as being friendly and very professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Not recommended for a novice buyer
byon 09/25/2023
Auto nation (supposedly) does not negotiate on any pricing or fees. (However, the longer they have a vehicle, they will drop the price accordingly) I was in touch with several different sales people from two different Auto Nation Phoenix dealerships which made things really confusing. I test drove a truck at Auto nation Chandler and left without purchasing as it was a little out of the range I was looking for. Then I was contacted by Auto Nation North Phoenix saying they would sell the same exact truck to me for $800 less. (Weird, as I was told the price was non-negotiable??) I was interested and put a deposit down, but found out not buying at the Nissan dealership negated the extended CPO warranty plus the local tax was higher. ( Not worth saving $800) They failed to mention this! I was informed about this from Nissan/Chandler when they saw the truck being requested to move to the North Phoenix dealership. So, I decided just to purchase from the Nissan /Chandler dealership. Initially, they wanted to charge for bringing the truck to Tucson. But, I was leaving town and they wanted to complete the deal before months end. They relented and brought the the truck down for no charge and to do the paperwork in Tucson. Finally, I purchased the vehicle. After 6 weeks, they never filed my title, registration or plates! (They charge $500 for this) No one would ever answer their phone in finance so I finally went to the manager. He was very apologetic and helped to expedite a new temp plate. Hopefully my paperwork and license plate will be "in hand" soon On a positive note, I did get a good deal on a "new" Nissan truck with only 3500 miles on it. (Program truck) They do offer add-ons but I was under no pressure to buy them. What you see on pricing and fees is what you will pay. That is certainly a big plus. They do have very competitive prices as I shopped across the country. Also, the salesperson I test drove with was always reachable and did his best to help . (Unlike the rest of the staff) I would recommend Auto Nation Nissan/Chandler as maybe my experience may have been an outlier. However, it was certainly more stressful than was needed to buy a truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Poor Service
byon 09/25/2023
I went for a diagnostic but was never given a quote. So, when I picked up my car, I was told that the fee was $189. That morning, at 7:00am, I dropped off my car. I went to the tech who was attached to my appointment but when I went to his desk, he told me I wasn't his customer which was fine, but he was extremely rude. I was told I'd be given a call within 2 hours, nobody ever called. Around 2pm, I called and was then told my car was ready. The technician disappeared for 20 minutes with my paperwork, so I was unable to leave until he returned, and my visor was broken.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments