Capitol Chevrolet Montgomery
Customer Reviews of Capitol Chevrolet Montgomery
Bought a certified Camaro
byon 03/31/2024
Nothing less than a 5 Star experience from start to finish. These guys are top notch from the conversations planning our visit until we were out the door headed home. They stayed late after hours to complete our purchase. Always pleasant. And then called three hours later to make sure we were safely home in another state! Thank you!!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Poor representation of GMC‼️
byon 04/09/2024
I was told that the vehicle did not have ANY WARRANTY left on it, Factory or Dealer Warranty. This was INCORRECT! The vehicle needed servicing a week after I purchased it and the service which included the replacement of a thermostat was “COVERED” under the FACTORY WARRANTY that’s still active on the vehicle! I didn't receive a “Dealer's Affidavit” which without this, I would have been charged an ASTRONOMICAL amount of money for my car tag! The vehicle needs windshield wipers and I just purchased it on 3/14/24.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Bought a certified Camaro
byon 03/31/2024
Nothing less than a 5 Star experience from start to finish. These guys are top notch from the conversations planning our visit until we were out the door headed home. They stayed late after hours to complete our purchase. Always pleasant. And then called three hours later to make sure we were safely home in another state! Thank you!!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mr Shepheard
byon 03/30/2024
Great experience from the General manager an all the staff.everyone was very friendly and very professional. Thank you Tony Meads for everything.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent
byon 03/18/2024
Friendly, knowledgeable sales people
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Car Purchase
byon 03/12/2024
Cedric Dotson was the absolute best salesman! He was very knowledgeable about the vehicle I purchased and gave excellent feedback. I would definitely recommend him to anyone I know that's looking to purchase a vehicle from Capital Chevrolet.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Above and Beyond
byon 03/03/2024
Erika and the team quickly identified the issues that brought me in for service. The part needed was ordered that day and the following day I was given a day/time to bring the car back in for job. Work was completed the same day I brought my vehicle back in.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Chevy Girl !!! LOVE MY CHEVY !!!!
byon 02/08/2024
Charles Lewis @ Capital Chevrolet in Montgomery was FANTASTIC!!! I live in Smith Station, which is about an hour away from Montgomery. I had called Charles and talked to him about a Chevrolet equinox that said it was in transit. I was specific in what I wanted..It took a month for it to get to the dealership ,but when it did Charles let me know they were unloading it off the transit truck. I asked Charles to send me a bunch of pictures of the car before I came up there to look at it .That he did !!! . Within a couple hours. I was up there test driving my new Chevy equinox. I LOVE MY CHEVY !!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Misleading
byon 01/28/2024
I was told my credit wouldn’t be ran again (I was pre-approved) but received a notification it was being ran as I was sitting there. They also filled out their paperwork with a higher rate and longer term than I was told I was approved for. I tried calling them to have it corrected but they didn’t return my calls.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Not satisfied
byon 06/13/2022
Terrible.. I took my vehicle in for an oil gasget pan change. My vehicle was kept over night. Upon pickup my windshield was cracked. Apparently, new management does not require service to write down flaws, damage, or imperfections to the visual eye prior to accepting the vehicle. I have a zero deductible insurance. If the damage was mine I could fix. My windshield was not broke & I certainly do not appreciate it. Dana management never came out. Service advised that he did not want to cover the damage. I would not refer to friends, family, or co workers.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
New vehicle
byon 04/28/2022
They did a great job working with us!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Tire repair
byon 05/15/2018
Had a nail in a tire on my truck that was less than two months old. Had to leave the tire to be plugger and drive with the spare for a day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Worst car buying experience ever!
byon 05/12/2018
We purchased a new Silverado 2500. Promises were made but never completed.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Not a good experience this time
byon 05/12/2017
I signed up online for $39.00 oil changed, but when my son took my car in for me he was charged for a $57.00 oil change. They also did not vacuum out my car as promised online.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Excellent Dealership
byon 08/20/2016
The salesman was very competent and knowledgeable. Both he and his sales manager were very kind and were able to help us with our purchase. It was the MOST RELAXING EXPERIENCE I have ever had in buying a vehicle. The lady who arranged the financing was also very competent, helpful, and friendly. I highly recommend this business.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
oil change
byon 05/23/2016
service was well handled by courteous personnel. in fact all personnel were courteous and pleasant to deal with
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Satisfied
byon 05/22/2016
Had a recall on towing hitch. In & out in under a hour.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 05/22/2016
Great customer service really enjoy my service and really quick work at a reasonable time frame
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 05/06/2016
Services is always great,but expensive.But you get what you pay for.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worst Sales Experience Ever
byon 04/20/2016
Although I signed all purchase paperwork remotely and overnighted back to dealer (creating a binding fully executed contract) including a signed credit card authorization form for the deposit, since I was out of town, the dealership sold my car to somebody else the next day before I could take delivery. This dealership acted unethically at best and illegally at worst.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Inaccuracies on website and misinformation from phone call
byon 04/03/2016
BEWARE! Had been looking for awhile for a specific color combination of vehicle. Found it on their website. Called and spoke with an internet salesperson to confirm they indeed had THIS vehicle on their lot. Was excited to be told they did and would hold it until we could drive up the next morning. Drove 4 hours ONE WAY to not even meet the person we spoke with. When somebody brought the car around front for us to see, it was the WRONG color. Absolutely devestated and a complete WASTE of one whole Saturday. Will NEVER consider dealing with them in the future........ Felt like this was a bait and switch......
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
AC quit on my 2014 High Country
byon 03/29/2016
First day i took my truck in for an oil change and because the AC didnt work, Rob Kimbrell tried to get me to pay $89 for a diagnostic , when i refused he acted as if he was doing me a favor because it was close to my warranty, after waitting 4hrs for my truck i got it back only to find the the problem wasnt fixed,so i called when i got home and was told by Rob that he was sorry for not explaining that it was late and they couldnt get to it that day but he left a note that explained that i could bring it back at no charge other than the wasted time,so two days later i took it back only to find out that they would get to it sometime after lunch, mind you they only told me this after i slept in the lobby for 3hrs so i took my truck and went home the fixed it the thrid time i took it to them and to top it off i didnt need any favors, the truck was recalled for the AC the exact issue i brought it to them for, now they have seviced my truck each oil change and they never found an issue, i may never buy a chevy again but without a doubt i cant spend a dime with [non-permissible content removed] at Capitol Chevrolet
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
1 Comments