Gandrud Dodge Chrysler Jeep Ram
Customer Reviews of Gandrud Dodge Chrysler Jeep Ram
2022 Dodge Challenger
byon 09/18/2023
Wonderful experience. All questions answered. Would buy again
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great job!
byon 01/05/2024
I made the appointment the day before, drove right in for my appointment and just like that, it was done!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Truck experiencing vibration at certain speeds.
byon 12/28/2023
Professional and thorough troubleshooting. Determined it is design flaw by company.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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byon 12/19/2023
Went to the express lube for an oil change. The guys at the desk was not personable at all. I brought the fob up to the desk and he barely acknowledge that I was there. He called my name for a question on the repair of my fog light. I said I did not know I had a fog light out. He said I must have the wrong person there were 2 dodge Durango's in the shop at the same time. But surely being a Dodge deal that can be uncommon. It was not my vehicle it was someone else. I have been here before so I am going to say I will recommend to a friend but this last visit was by far the longest wait and lack of ambition in the shop.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Never again!
byon 12/11/2023
I have purchased all of new vehicles at Gandrud since 2015. I was there recently because I am looking for a new truck again. So recently, I brought my current truck in because my driver side rear tail light stopped working. Well it was not a burned out bulb or a bad tail light itself. I tried a replacement tail light and it still would not work. I looked at the fuses and that was not the problem. So that leaves just a couple more things it could be. The turn signal unit or the wiring. Well it turns out that RAM trucks have had a KNOWN issue with the wiring rubbing and wearing out around or on top of the tank and it causes a short in the tail light. So to fix this problem, they need to wrap the wiring in electrical tape. Well, they did that to my wiring, which fixed the problem. However, I will NEVER go back to Gandrud ever again unless I absolutely have to. They have lost my business forever. My reason for this: they charged me $500.00 to tape up my wiring with maybe a couple of feet of some electrical tape !!! A complete roll of electrical tape cost $3.99. I spoke to the Service Dept. manager about that and his attitude was less than sympathetic to say the least. Seemed like he was more concerned about what he was going to eat for lunch.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Service evaluation
byon 12/04/2023
I had problems with my ignition. Turned out dead fob batteries. I trying to start the car by taking off the start button it broke. I had it towed to Gandrud and was told it might be two weeks. I said I would need a rental and was told at that time Enterprize had no cars. I called two days later, a Friday, and asked about the rental and was told they were working on my car. By three that afternoon my car was ready. I told the service agent, Attila, I could hug him as I really needed a dar for the weekend.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Truck owner
byon 11/18/2023
Went to express for an oil change and was in and out with a very short wait time. Took time to answer my questions
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Grand Cherokee Repair at Gandrud Dodge
byon 11/13/2023
Replaced radiator and wheel alignment were done to Specifications. Very happy with the work done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Gandrud vehicle service
byon 11/10/2023
Well organized and efficient staff got my Jeep in quickly for oil change, tire rotation and system check. The services performed and results were fully explained verbally and in writing. Services took less than a half hour.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Check engine light
byon 11/04/2023
They are so welcoming and efficient. I feel they are not trying to sell you more than you need.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New key! Great Service!
byon 11/02/2023
Everyone that I spoke to went out of their way to help me, from calling other dealerships to help locate a new key to staying past 6pm to make sure I could get there to pick up my jeep. Well done!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service & Prices
byon 10/25/2023
I brought my vehicle in for warranty work and tires. They had good pricing and great service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Maintenance on a 2022 RAM
byon 10/23/2023
The service techs were professional and took the time to answer my questions. Price was fair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall
byon 10/19/2023
Got in early, everything taken care of quickly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happy Customer
byon 10/12/2023
Everything was explained well
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fast and friendly
byon 10/07/2023
Fast and friendly service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Chris Atkinson
byon 10/02/2023
Prompt, professional, and very knowledgeable!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2022 Dodge Challenger
byon 09/18/2023
Wonderful experience. All questions answered. Would buy again
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Matt Ihlenfeldt went above and beyond at Gandrud Jeep
byon 09/15/2023
Matt went above and beyond my expectations when we purchased our Jeep. His follow through and explanations answered all our questions! He Delivered!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 09/12/2023
No appointment needed for the oil change. No one was in line and drove right up. Took approximately 30 minutes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jeep Service
byon 09/07/2023
My experience was easy. The sun visor needed to be replaced. The dealer ordered the part ahead of time. I was actually in and out in less than a half hour.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 09/07/2023
I like how you can either make an appointment or just drive up. Always friendly and excellent service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
