BMW of Alexandria

I found the car online & placed an interest to look at the vehicle including a time that worked for my busy schedule. The sales rep immediately started to excessively email, call and text my cell phone. He wasn't working the day I could go in & was trying to change my request. The pushiest example of car sales I'd ever experienced. When I went into the dealership on my timeframe. I didn't have a particular sales rep I assumed all of them were trained & knowledeable. Clearly my mistake! The vehicle wasn't made available to look at even though the sales rep clearly knew I was coming. I was informed that it was still on the truck & couldn't be brought down even though I had scheduled a time to come & see it. I sat around for @45 minutes waiting for the sales rep to finally find a set of keys to a vehicle that I wasn't buying for a test drive with 'something similar.' When we got back she muddled through the paperwork. Another hour later I was reassured a personal check would be fine when I picked up my car the following evening. I was also assured all of the paperwork was in order & I would be in & out the door in 30 minutes the vehicle would be ready. The day of pickup I arrived at 7pm as scheduled with the rep after working all day. The sales rep was nowhere to be found & the other reps dismissed me stating he would be along. 10minutes later he shows up. Paperwork that was already signed the previous day has to be re-signed. He informs me the vehicle is not in fact out front waiting. It's still in the back and I can see it after everything is done. I was Not applying for a loan but my credit still has to be ran. Another 10-15minutes later he comes back & informs me a personal check will not be sufficient. I understand this part is on me but could & should have been determined the previous day!! Even though I asked several times & was reassured the previous day that I didn't need to go to the bank. 15-20minutes later mngt informs me my only option is to return the following day with certified funds. After being at the dealership for over an hour I was refunded my deposit & left without purchasing the vehicle. Car buying is supposed to be fun & this dealership just made it one of the most negative experiences I've ever had. Splurging on myself for a new to me 2016 BMW shouldn't be stressful, embarrassing & a waste of my time!!