BMW of Alexandria

by Happy New Used Car Owner on 04/30/2024

We had a very good used car buying experience. Our extremely personable salesperson - Nicky Gutu - was knowledgeable about the vehicle and answered our extensive questions without hesitation. The BMW Genius who helped us set up the tech was very good too, and the Finance Dept handled all the registration details nicely (which meant we put our old tags on the new car and left with a fresh registration without having to deal with temporary documents). The type of efficient experience expected at a higher end dealer.

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by Dave on 03/10/2023

Avoid dealing with the used car department here at all costs!! Getting information from the salesperson after I committed to purchase was like pulling hen's teeth; the manager is a nice guy but the dealership does not seem to have their act together; I sat at the salesperson's desk waiting hours (while the salesperson worked with other customers) for delivery of a car that I was paying cash for (they told me they were "too busy"); and I'm still waiting 7 weeks later for a reimbursement they promised me that day. I gave a 2 star rating only because the price on the 2022 car I bought from them was fair. I'd never deal with this dealership again.

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by Joe on 07/21/2019

I had a great experience working with Kanchan Sedhai. He accommodating my schedule and permitted me to take as much time in the car as I wanted. Although I ended up choosing a different car at a different dealership, I recommend working with Kanchan to anyone.

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by MadCrab on 09/08/2016

I found the car online & placed an interest to look at the vehicle including a time that worked for my busy schedule. The sales rep immediately started to excessively email, call and text my cell phone. He wasn't working the day I could go in & was trying to change my request. The pushiest example of car sales I'd ever experienced. When I went into the dealership on my timeframe. I didn't have a particular sales rep I assumed all of them were trained & knowledeable. Clearly my mistake! The vehicle wasn't made available to look at even though the sales rep clearly knew I was coming. I was informed that it was still on the truck & couldn't be brought down even though I had scheduled a time to come & see it. I sat around for @45 minutes waiting for the sales rep to finally find a set of keys to a vehicle that I wasn't buying for a test drive with 'something similar.' When we got back she muddled through the paperwork. Another hour later I was reassured a personal check would be fine when I picked up my car the following evening. I was also assured all of the paperwork was in order & I would be in & out the door in 30 minutes the vehicle would be ready. The day of pickup I arrived at 7pm as scheduled with the rep after working all day. The sales rep was nowhere to be found & the other reps dismissed me stating he would be along. 10minutes later he shows up. Paperwork that was already signed the previous day has to be re-signed. He informs me the vehicle is not in fact out front waiting. It's still in the back and I can see it after everything is done. I was Not applying for a loan but my credit still has to be ran. Another 10-15minutes later he comes back & informs me a personal check will not be sufficient. I understand this part is on me but could & should have been determined the previous day!! Even though I asked several times & was reassured the previous day that I didn't need to go to the bank. 15-20minutes later mngt informs me my only option is to return the following day with certified funds. After being at the dealership for over an hour I was refunded my deposit & left without purchasing the vehicle. Car buying is supposed to be fun & this dealership just made it one of the most negative experiences I've ever had. Splurging on myself for a new to me 2016 BMW shouldn't be stressful, embarrassing & a waste of my time!!

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by Arl2015 on 06/25/2015

My husband and I have just had a great cat buying experience with Osman A. at Alexandria BMW. Osman responded very quickly to our initial inquiry via e-mail. When we arrived for a test drive, he greeted us while both vehicles had already been waiting right in front of the main office ready for us. Osman not only answered all of the technical questions that we had, but also suggested some alternatives. We did not feel any pressure to close the deal, but instead, it was very helpful to discuss various options with him. We ended up placing a custom order for a new BMW, but even prior to us placing the order, Osman had thoroughly searched the database of existing cars to see if a vehicle that met our requirements was available somewhere else so that we could have it sooner. We were also happy to receive a discount off of the MSRP of the new car, which Osman had successfully negotiated for us. Placing the order for a new car took no longer that 30 minutes. Overall, our car buying experience turned out to be very positive due to Osman's competence, a friendly, helpful attitude, and resourcefulness.

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by bmwgirl15 on 06/17/2015

I am a BMW returning customer. I leased my first BMW almost three years ago. Today, I returned that vehicle and entered into a new lease. My car guy, Paul H. Blakeman, is truly incredible. He informed me of options months ago via email and although I no longer live in his sales area- I decided to drive across country just so that I can continue to work with him. This speaks volumes to the level of customer service that Paul provides. I can honestly say that when I walked away from making "the deal" I did not have any buyer's remorse. Paul presented me with all the best options for me within my budget and helped me make the best decision. I truly appreciate Paul for all of his hard work and for treating me with so much car. Paul is very passionate about his customers and his smile was just as large as mine (if not larger) once we finished all of our paperwork. He truly is my "car guy" and I plan to work with him again in another 3 years!

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by twocoasts1 on 03/12/2015

I was a little concerned about going to this dealer based on the reviews here, but a coworker purchased a car here a few weeks earlier and recommended his sales guy. I am so glad I took his advice! Not only were they able to give me a price that was almost $2k less than another BMW dealer in Maryland, but the sales guy was professional, responsive and very low key. The entire experience was painless. In addition, they were able to beat the interest rate I had been quoted by my bank. My last car was a Lexus and I was extremely unhappy with the sales process. And frankly, I wasn't happy with the first BMW dealer I went to either. When you're spending this kind of money, you want to feel good about it and I definitely do.

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by pattygift99 on 12/01/2014

I purchased pre-owned mini cooper 2012 from BMW of Alexandria on July 30/2014. The sale man was great and very helpful on that day. Since I walked into business office. The financial officer was trying to sell the car warranty. As soon as I say "NO" to ignore the warranty. He thew the paper right in front at me and ask me to sign the paper. I might not buy a $70,000 vehicle but the used mini is still cost me money to buy it. I was decided to leave but since the sale man was really helpful I just let it go. Two days later after the big rainy day. The scratch was coming off from the car which was not shown on the day I purchased. Seems like the paint job was not completely done well. OR it's not dry enough for the rain day. Now the license plate became to be a big issue. I was asking to keep the same license plate. However BMW said they will taking care of. I don't have to worry about anything. On August 22, 2014 I had a call from BMW says the license plate was ready for pick up. I called the lady back but she wasn't there and she never got back to be. I thought that was just the mistake calling because I never requested for the new license plate. On November 26, 2014 I was trying to renew my current license plate. Guess what I found out. DMV system is showing that my current license plate has been transfer to the other license plate which I never ask for. That's right!!!!I've been driving with invalid tag for 4 months. I could a get caught from the police from driving invalid tag. On November 28, 2014 I contact BMW Alexandria right away. "Hugo" he was a sale man was helping us out since the day be began the purchase says I had an invalid tag before the day I purchased the car with them. Which is not truth. I had a copy of my old registration show that the tag will not expired until Jan 2015. Also the sticker on the license plate show it's expired on Jan 2015. Seems like he was trying to blame DMV and me for the mistake. BMW will not take care of anything. I asked the front desk lady for the store manager she said the manager is not in the office today. They left us like we are no body there. I felt very disappoint on the customer service. Never experience this bad customer service in my life. I was the worst decision I made in my life that I step to this dealership and bought the car with them. Very sad and disappointed. I hope my experience will benefit to someone.

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by johnjacob3 on 07/03/2014

I purchased a new BMW 335i from this dealer, working with Sam L. Sam did a great job of handling my factory order and keeping me posted on the car's progress. Sam appreciated that we wanted an efficient buying process, and the dealership largely accommodated our desired approach - no extra add-ons or extended pitches. It was an efficient negotiation process, and Sam worked very hard with me on the price to earn my business. I can definitely recommend Sam L and the dealership team.

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by bimmerfan9 on 06/19/2014

I worked out a deal on a beautiful M3 and when I showed up ready to pick it up I discovered that the car had been in an accident, I felt that the manager who was handling the sale knew about it and did not disclose it until I pressed for it and actually found obvious signs of the accident. I was trading a car in which had some minor paint done on the front fender because of a scratch that affected the metal, he noticed that but lead me to believe that he was not aware of the major repair work done on the car he was selling. I was disappointed to learn that after I spent time working the deal out and this was never mentioned and moreover because the first time we met he told me that they were a full disclosure dealer.What a shame.

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by upset335i on 05/28/2014

Where to begin? This will be a long review. The short version: Don't buy a used car from them and get the warranty if you do. You'll need it. The long Version: The car I was sold was a "well-maintained, leased and serviced at BMW Alexandria car." The car I bought has required two visits to the mechanic for engine issues, the most recent incident left me on the side of the road waiting for a tow truck. I've owned the car for 7 months and driven it less than 7k miles. This is a 5 year old BMW!! The experience with this dealership has been pretty bad from the start. After the test drive, the salesman and I came to the conclusion that our valuation of the car was too far apart, so I asked him to let me know if the price of the car goes down. Two weeks later, I noticed the car had been reduced and now much closer to my valuation, so I expected a call. I waited three days, but no call. I guess they didn't really want to sell this car (I should have left it alone there). Unfortunately, I went in and bought the car outright. From this point on they treated me as if they were doing me a favor. The registration was completed incorrectly, which I pointed out to the finance guy before I signed the paperwork. I showed him the paperwork I filled out. He printed out a new doc to reflect the information he wrote down. He responded with "it doesn't matter how I fill it out. The DMV will correct it." Then he decided he didn't want to register the car for me at all, and told me to do it on my own. He also told me that they would ship my title directly to the DMV in two weeks, so that I could complete the registration. Whatever, fine. I waited three weeks just to be sure. I got to the DMV and everything this dude said was incorrect. The paperwork was filled out incorrectly and the title was not shipped to the DMV. Mind you, I live over an hour away from the dealership. I call up BMW to explain their error. The title/finance guy denied making the mistake and tells me there's nothing he could do. He forgot that he gave me a copy of the paperwork I filled out with the correct registration info "to hang on my wall." Reluctantly, he acquiesced and I had to drive back out there to correct the title transfer documents. I called a week later to determine the status and the back office had no idea where my title was and could not tell me when it would be processed. I had them send me renewed temporary plates. Two weeks later they located the title and shipped it to me. Fast forward four months. During a beautiful Saturday afternoon drive, I had just passed a car and began to slow down when my car lost all engine power. The car started to shutter and bog down like it was about to stall. WTF? I called the service department to see when the spark plugs were changed. They said never. The car had almost 60k miles on it and should have been changed at 35k. I was upset. How can you call a car well maintained without doing a tune-up? The service guy told me he'd call me back. No response for two days. I decided to leave a message for the service manager requesting a call back to discuss. No response. Finally, I called the used car sales manager. He told me that he would look into it. He called back the next day to let me know that the plugs were changed and that it was easy to miss on the service report. Hmm...you guys don't know how to read your own service reports? I decided to do my own research and identified the problem. I had the car serviced and then sent the pictures to the sales manager to show him what his well-maintained car looked like. No response. I called him two weeks later asking for an explanation. He told me that's what warranties are for. Nice. Fast forward two months. After 15 minutes of light driving my car's temp light comes on and the car loses all power. I'm stuck on a windy road with no shoulder and a blind corner. I managed to get the car off the road without incident and towed home. I left a message for the used car sales manager. No response. Very long story short....don't buy a used car from these guys and don't expect to be treated like a valued customer. I should have bought an audi or a lexus.

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by tootop on 08/17/2012

I bought a BMW 5series from BMW of Alexandria and truly was the easiest and best experience ever! I worked with sales without having to make one than one trip and that was to pick up the car. He sent me pictures of each car I wanted and worked within a reasonable price frame. I had visited various dealerships before and their prices were outrageous, I absolutely love my CAR!! I couldn't ask for more!

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by lightening2 on 08/21/2009

BMW of Arlington gave me the Greatest overall Price, Value & Customer Service. Everyone I met there was pleasant & friendly. They have a very clean & well maintained showroom & accessory store. BMW Of Arlington exceeded all my expectations.I found the car over the internet and spoke to a salesperson. Then I drove an hour & half, they had my car & the paperwork all ready for me. I got into the new 2009 X5 Dream car that I wanted & at a price I could afford. They treated me with respect, no games, easy to understand paperwork & nice welcome aboard BMW gifts. I received a sincere follow up for doing business with them & to see if there were any questions. I will definetly recommend them to family and friends. I also was went back to the service departmen to have some accessories put in and they were very honest and full professionals checking and double checking to make sure all parts were installed perfectly .

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by bmwkid88 on 05/14/2009

I recently was in the market for a vehicle since my lease was ending on my Infiniti. Short version is that I drove pretty much everything... and narrowed my choice down to a 3 series coupe. I requested online quotes from several BMW dealers, BMW of Arlington was the one responded promptly with not only a detailed quote of the car but also with details on how I could order one. Over the course of an email exchange I made an appointment to perform a test drive and when I arrived I was very impressed with the dealership. The salesman I spoke to on the phone was ready to go when I arrived, quickly found a car and we did the test drive. When we were through he showed me around the lot and we found a 335i coupe that was perfect. When I showed up for my appointment to pick-up the car ,the whole process was handled professionally, everyone was courteous and I was in and out within 30 minutes. In fact the longest time was spent on showing me the features on the coupe. I would highly recommend BMW Of Arlington to anyone. I will definitely be going back there for my next purchase.

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by robcar on 01/18/2008

I have gone to BMW of Arlington twice to purchase a BMW. The first time was about 8 years ago. After being ignored for a very long time...I didn't want to be pounced on, but a friendly "hello, I'm so and so and I'm here to help if you need it..." would have been nice, I asked for assistance with a car I found on the lot. The indifferent salesman would not let me test drive the vehicle I was interested in because, he said, it hadn't been prepped for sales, but wanted to begin sales negotiations on it. There's no way I would negotiate on a car before even driving it -- perhaps I wouldn't have liked it after I test drove it. The salesman wasn't interested in me after that. I left, drove over to BMW of Fairfax, VA and bought a BMW. I thought that the first trip was, perhaps, an anomaly, given that the dealership always seems busy. So, I gave it another try about 3 months ago. The second trip to the dealership started the same way. No one was interested in me. When I asked a salesman if I could test the NAV (not test drive the car, just see if I liked the NAV system to even consider a new BMW), he said they didn't have any 3 series with the NAV, he said that no one buys the 3 series with the navigation, anyway. He was indifferent, just like the first salesman. I left and bought a G-35 at Passport Infiniti. I'm done with BMW of Arlington.

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