Customer Reviews of Brattleboro Subaru
Shady!
byon 06/21/2022
Waste of time, shady business tactics!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Happy customer
byon 10/24/2019
Ian my salesman was very flexible even came in on his day off to work around my schedule . Very professional and no hard sale just honest transparent information .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
great dealership!
byon 05/15/2019
My experience with this dealership was great start to finish. After expressing interest in a car that caught my eye online on a Wednesday, Tricia responded and answered questions. We have never purchased a car out of state before, but we made the long drive that Saturday, and it was well worth it as we came home with the car. Laura was very helpful and pleasant, and not the least bit pushy. The finance guy Niz was also very pleasant and easy to work with to finish the paperwork. Even after the sale, I have been contacted several times to make sure I was happy with the car. I highly recommend them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Above and beyond!
byon 03/18/2019
My wife and I live in PA but the 2019 Forester we liked was in VT. We worked with Zakk who answered all of our questions in a timely manner and we took a trip to VT to finalize the deal. The process couldn't have been easier. A very fair price and 2 happy PA customers!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
William Smiley
byon 11/28/2018
Service and service writer were exceptional in all respects
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Got snow tires. Price was competitive. Tires haven't fallen off.
byon 11/26/2018
Fine.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Two deals in one month
byon 11/21/2018
Bought a legacy in Oct ... just whag i was looking for and good price on former lease. Leased a new Impreza 2 weeks later and overall good experience. Id encourage buyer to take their time. Seemed a little hurried. Impreza has eco type tires ... not good in snow.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Rep Nate
byon 11/15/2018
Nate is the best! He describes what is needed in terms that We can understand. He addresses questions with great patience and knowledge. Over the course of many years, he has earned our trust. We are total fans.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Brattleboro VT Subaru
byon 11/12/2018
I just bought my 5th Subaru through Brattleboro Subaru and I have to say the whole experience was really painless. From contacting the salesman Zach Griffin who I was referred to, to going through all the finances and paperwork with Pete. The dealership followed up with me a few times after the sales to make sure I was happy with the car and to see if there was anything they could do for me. Love love love this dealership
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2019 Subaru Outback
byon 11/09/2018
Had Russ for a salesperson and he was very nice to purchase from & gave great info on anything I asked. Has also checked in if everything was ok. Love my 2019 Subaru Outback and it meets all my expectations.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Brattleboro Subaru
byon 11/05/2018
Flat out best and fairest priced service shop. Did free warranty work for me even though I didn't buy the car there. Have had many services performed. Always done right--priced right. Never thought I'd be saying this about a car dealership!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great dealership team to do business with!
byon 10/19/2018
I bought a new 2018 Subaru Forester. Every member involved with my purchase made sure I knew my options and got everything I asked for. Friendly, competent, and prompt follow-up. Love my car and this dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Regular maintenance
byon 10/08/2018
The folks in the Service Department are always friendly and helpful. I trust them completely with all my service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Brattleboro Service Crew
byon 09/03/2018
From the moment I called to explain my issues Sean, Nat and Dan could not have been more understanding and could not do ENOUGH to get my Forester in and get the issue of the A/C fixed. They were so professional and as far as I am concern they have a loyal customer in me and my family
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Purchase of 2018 Subaru Outback 3.6
byon 09/02/2018
After researching this model on the net and visiting a local dealer we made a decision to travel an hour away to Brattleboro Subaru for another test drive. We found that everyone we met were interested in making our choice the right choice for us with no pressure whatsoever.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Friendly fast service
byon 08/31/2018
My car had ben in an accident and the service folks here let me know the work that was not done. They offered to call my insurance company to get the claim reopened and get the rest of the items fixed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recommended from Rochester
byon 08/30/2018
Its been 14 years since I last purchased a new primary use vehicle. I've enjoyed driving a 2005 Subaru Baja and have had such great reliability with it that for the first time I am buying another vehicle from the same manufacturer. If you are in the market for a Subaru and find yourself as I was, unsure and doubtful about what course to take in searching for your next vehicle, I can save you loads of time in narrowing down your choice. I took to the internet and found there are plenty of "too good to be true" lures out there. It seemed as though I was never going to locate a dealer posting any offer that didn't have excuse upon excuse as to why the price they offered couldn't be honored... that was until I responded to an offer presented by Brattleboro Subaru. I was ecstatic, "Wow" I said to myself, a dealer who actually put out an offer and isn't making excuses why it won't apply to my purchasing situation. By the way, I live in Rochester, NY some 300+ miles, a 5 1/2 hour drive from Brattleboro Subaru across state lines in Vermont. I thought I would see if any Subaru dealer in the Rochester area would negotiate a deal with me when I presented them the offer I received from Brattleboro Subaru. In short I was told to "Enjoy my trip to Vermont". That is just what I did. The Team at Brattleboru Subaru was fabulous. They were literally waiting for me at the door when I arrived to welcome me. Professional and yet quite personable is how I would sum up my experience at Brattleboro Subaru. Thank You Marie, Michael, Ian and Pete for making this transaction about as stress free and reassuring as one could imagine. Let me end this review by saying to all prospective buyers not to fear crossing state lines to make a vehicle purchase from Brattleboru Subaru. You won't regret it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
On time and professional.
byon 08/06/2018
Excellent Saturday service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 07/31/2018
The buying experience was what I hoped it would be: no gimmicks and a good price.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2015 outback
byon 04/16/2018
"Easy, no pressure, " - Outback Fan I looked on the internet to find this car. Brattleboro Subaru had the best used cars with the lowest prices'. I spoke with Marie in internet sales several times. She was knowledgeable, helpful and answered my questions in a timely manor. Zach was our sales consultant. Zach was very friendly and was able to answer all my questions about the car, and also helped throughout the entire process of purchasing the car, a very nice person to deal with. The car was finely detailed. The dealership has a fantastic policy. They will do the run around of registering the car and delivered it right to our home with a full tank of gas. Please note that they made two trips from Brattleboro, Vt. to Leominster, MA in order to register and deliver the car to us. Just a great place to do business with. When its time to buy another car this is the first place I'll look!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Refused to Help Potential Customer
byon 07/30/2016
The dealership listed a 1980 MGB for sale. I submitted a bid via website and traded several e-mails with Marie Flack. Since this was an older car, I requested pictures of the engine and undercarriage (for rust). I am two hours away and hoped to get a deal done then go complete the purchase saving four hours round trip. Marie Flack refused to provide additional pics. Here's her e-mail: "I understand wanting more photos, however due to the high volume of online inquires, that's something delegated to our photographer only. The car is absolutely mint, and it is just as clean underneath as it is in visible areas. This is something you really need to see in person to appreciate!" I would have been satisfied with a few pics from a cell phone. Didn't think that was a big issue but apparently Marie did. Here is the transcript from the e-mails we traded: She started out nice but it went downhill from there: "Good morning and thank you for inquiring online for our MG! I saw your offer of $6,750.... We can't go that low, but we'll do better than $9,999. This car was originally priced at $11,990, and is being sold on consignment, so it's at the owners discretion what we can let it go for. Would you like to set up a time to come see it in person?" Me: "Even quick cell phone pics would be helpful. We're two hours away so the pics would save a trip. If everything looked good, I would try to work out a deal and then pick the MGB up." Her: " I'll be honest, my hesitation comes from your offer of $6,750 for this car as well as your lack of interest in coming to see it. We're far away distance-wise and deal-wise. If you're comfortable paying $9,999 for the car (plus our $396 documentation fee) and you're going to set an appointment with me for this weekend then I'd feel like we might be getting somewhere here. Hopefully you can understand that. We're here 8am-5pm tomorrow and 11am-3pm Sunday. Do either of those weekend days work for you?" My response: "They do not. I did tell you I was able to go up. A few pics didn't seem like a big deal to maybe get a deal moving forward. One trip up is more efficient. As an aside, I bought my '08 Toyota Sequoia via internet and phone negotiations for $35K(ish) with no issues and traveled to New Rochelle NY to pick it up. The $396 doc fee is not mentioned on the eBay listing so why would I even entertain buying for full price and doc fee? I will pass on this one." I placed two calls to their sales manager today but have yet to get a call back. Looked like a great car but due to their poor customer service, I would never buy from them nor recommend. Brattleboro missed out on a (seemingly) easy cash sale. Guess taking care of customers is not high on their list of priorities. I didn't think my requests were unreasonable but she did.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Brattleboro Subaru proudly serves drivers in the greater Brattleboro area with high-quality Subaru vehicles. We have all of the latest new Subaru models like the new Outback, WRX, STI, Impreza, Legacy, Forester and XV Crosstrek, we have something for every type of driver. We invite you to come visit us, we are conveniently located at 1234 Putney Road.
If you're in the market for a used car in Brattleboro, you're also in luck. Check out our used inventory page and browse through these listings for yourself.
Brattleboro Subaru is not only your local Subaru dealership, we also offer numerous other auto services and products to our valued Vermont customers. Everything from Subaru car repairs that are performed by our expert technicians to car loans and authentic Subaru auto parts. Brattleboro Subaru is your smart choice for all of your auto needs.
Stop into our Brattleboro, Vermont dealership today to meet us in person, we are located near Keene NH, Claremont, Northampton.
1 Comments