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James Corlew Chevrolet Service Reviews

  • 722 College St
  • Clarksville, TN 37040 (map)
  • (888) 766-8657
  • Chat with Dealer
Service Rating:

Awful service department

Written by kbb613 on 10/16/11 06:33:13 PM PDT
Recommend this dealer? No

I'd heard great things about the sales department, so I decided to get my car serviced here. I am new to town and my car is a 2010 Chevrolet Traverse that I bought in a different state. First time I used this dealer the work was satisfactory and cost was reasonable, but it took about 3 hours for an oil change/tire rotation. I did try to schedule an appt through their online service form the next time I needed work done and I could not get anyone to respond or call me back, so I went elsewhere. Last month, I needed work done on my car (check engine light would not go off) so I called, set an appointment and showed up at the scheduled time, only to be told I had no appointment and I would have to come back later. They were not friendly and acted as if this was my fault, because I didn't remember who I had spoke to when I scheduled the appointment. This really peeved me, because I had taken the time to miss work, drive in, and be told I had no appointment when I had called a few days prior and set the appointment! Plus, after wasting my afternoon driving over there and doing this, I had to find another dealer, make a new appointment and guess what? Now my car is out of warranty by a few miles and I will have to pay for the work I need done. I would not recommend their service to anyone.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Not applicable

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