Germain Lexus of Dublin
Customer Reviews of Germain Lexus of Dublin
Highly recommend Germain Lexus of Dublin!
byon 05/29/2023
We have been working with Germain Lexus of Dublin for over a year looking for the "just right" vehicle for our needs. Our salesperson remained consistent, knowledgeable, friendly, well informed, and looking out for our needs for well over a year. We finally found the vehicle and, wow, the experience could not have been more pleasant, friendly, smooth, efficient, and professional. These qualities matter to us and, if they matter to you, you have found the correct dealership. After we signed the dotted line, the dealership was about to close (something we felt very bad about) but they treated us without any regard for the time. The technician took his time to go over all of the features; probably the best lesson we've ever had with the automobile technology interface. Both he and our salesperson stayed well past the closing time and did not hesitate to make this experience comfortable and professional. Germaine Lexus of Dublin gets a five-star rating from us and we will recommend them at every possible opportunity.
BEST CAR SERVICE TEAM IS GERMAIN LEXUS
byon 03/29/2024
From ease of scheduling, to friendliness and helpfulness of staff, great mechanics, excellent communication, Germain Lexus always does it WELL. They never fall short. Recommending them is easy!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome as always
byon 12/21/2023
Quickly resolved my concern and offered a loaner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Last minute service
byon 08/19/2023
Wonderful experience with a same day request for the major 60,000 mile service check! Great attention to detail by the Service Department staff! Loaner car was very appreciated and easy to drive.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Highly recommend Germain Lexus of Dublin!
byon 05/29/2023
We have been working with Germain Lexus of Dublin for over a year looking for the "just right" vehicle for our needs. Our salesperson remained consistent, knowledgeable, friendly, well informed, and looking out for our needs for well over a year. We finally found the vehicle and, wow, the experience could not have been more pleasant, friendly, smooth, efficient, and professional. These qualities matter to us and, if they matter to you, you have found the correct dealership. After we signed the dotted line, the dealership was about to close (something we felt very bad about) but they treated us without any regard for the time. The technician took his time to go over all of the features; probably the best lesson we've ever had with the automobile technology interface. Both he and our salesperson stayed well past the closing time and did not hesitate to make this experience comfortable and professional. Germaine Lexus of Dublin gets a five-star rating from us and we will recommend them at every possible opportunity.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Cannot recommend
byon 04/19/2023
Drove over 3 hours to look at a used car this dealer had posted for sale online. Asking price was $24,803 and we offered them $24,500 cash. Sales manager, Bryan, was brought into the picture and made comment that he would be willing to take $200 off the price to make me feel good about myself. I was appalled. I was packing up my stuff to leave and he commented once again, that he was willing to take $200 off to make me feel like a got a good deal after driving that far. I am an educated professional woman. I do not need a used car sales manager to make me feel good about myself. And I most definitely cannot recommend a dealership that is so condescending to women. I walked out. Contacted the dealership management about the issue. Never heard back. I do hope that they don't condone such disrespect.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Would Not Recommend
byon 04/12/2022
I am displeased with the service that I received from Germain Lexus of Dublin. It has been 30 days since I signed the loan agreement for my car and they intentionally have not sent the paperwork over to my credit union nor provide the memorandum to obtain the license plates. The temporary tags are due to expire on 4/15/22. This was due to my refusal to apply with another credit union. Throughout my time spent at the dealership, they continued to push me to obtain financing through another credit union so they could receive a “kick back.” When I declined and informed him that I was already pre-approved with my credit union, they proceeded to collect my information in an attempt to pull my credit. I was then told me that I wouldn’t be able to finance two vehicles because I told him that I owned the Telluride sitting in the parking lot. Luckily, they weren’t able to access my credit profiles because they were frozen. When they finally submitted the vehicle I selected and my information to my credit union, they received notification that I was approved for the vehicle, my credit score (which was in the mid 700’s), and my interest rate. It also noted that I was a member of the credit union. While signing the paperwork, they continued to make comments about my profession as a notary signing agent/business owner that was irrelevant and made me feel uncomfortable along with attempting to tell me how to run my business. Then I was told that I had to remove my mask in order to sign. When I received the keys for the vehicle to finally leave, they continued to make comments stating that I should have applied with the other credit union and stated that they wanted to call me regarding my profession and the paperwork. The next day, I left a voicemail for them to see if anything else was need from me, but I never received a return phone call. I texted the salesperson to see if anything else was needed, but they stated that it was their day off and they’ll let me know. That same week, I decided to return to the dealership to re-sign the loan agreement again with someone else in the finance department because I noticed that my first payment date was incorrect. I was informed that paperwork is sent over to the lenders on Fridays. Since the loan agreement date of 3/02/22, my credit union has not received the paperwork and they have made several attempts to request if from the dealership. I would not recommend purchasing a vehicle from this location.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great staff and very professional.
byon 07/30/2021
Every staff member is pleasant and personable. They are quick yet review the service to be completed. Excellent deadlership.
Excellent Service
byon 04/25/2021
Lexus never disappoints with their amazing service staff! From the time you roll in to drop off your car to the tech, to meeting with your above par rep, to paying your bill; you receive top-notch service!!
Certified RX
byon 07/25/2020
Had my last Lexus 12 years and loved the brand so much I bought another, this time a CPO RX. Looks new, Kevin was very easy to work with, as was finance guy. Purchased on a Tuesday, picked up that Thursday and was told if I found anything wrong, they will make it right and I firmly believe it. Love it!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy buying process
byon 07/24/2020
We worked with BJ and he helped us get exactly what we wanted. He didn’t push anything on us and I greatly appreciated it. We love the car and will be back for our next car buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
1 Comments
My new Lexus
byon 07/23/2020
Morgan was amazing! He helped me get my 2019 Lexus RX 350! I recommend everyone use him! He was detailed and very helpful!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
NX200t
byon 07/14/2020
Jimmy was very kind and patient for me. It’s amazing experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great People
byon 07/11/2020
It is nice to return to a dealer who remembers us and takes care of us as if we were old friends. This is something that is lost at a lot other dealers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Completely pleased
byon 07/01/2020
Our salesman Kevin was very patient and worked hard to satisfy our wants and needs
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Experience
byon 06/30/2020
Wife and I drove up from Indianapolis so I was skeptical on what to expect. Needless to say I’m extremely pleased with my experience. Hands down the smoothest and easiest car purchase I’ve ever made. Everyone we encountered was extremely nice and helpful. My salesperson Jimmy Mcduffie was the best. He didn’t put any pressure on us and was very helpful and thorough. He is a genuinely nice person.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Jim McDuffie
byon 06/29/2020
Jim was super helpful and informative. Made our purchase easy and smooth throughout the entire purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Berrien Purchase
byon 06/25/2020
A good experience, no high pressure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
satisfied customer
byon 06/15/2020
we purchased a Lexus UX250 and a Lexus ES350 within the last 3 months. the UX to replace a much loved IS350C and the other to replace my 2017 RX 350 coming off lease. All sales people were helpful and courteous They answered all our questions and helped to connect our phones for navigation. Thank You mr. Germain...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Fantastic Experience
byon 06/15/2020
Buying a new car is not at the top of my list of fun things to do. Especially having to drive two hours away to do it. But the Germain Lexus Buying experience was a pleasure. Our associate B.J was wonderful! I highly recommend this dealership should you need a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
buying new car
byon 06/13/2020
we had a 2002 Lexus RX 300 and worked with Cassey at the Dublin Ohio service center for many years. It was time to buy a new car and we were not sure that we would get another Lexus or not. I didn't like the thought of not being able to work with Cassey if we bought a different make of car. I also dreaded having to work with a car sales person. I shared my concerns with Cassey and she refereed us to Marc Honice. Marc was a pleasure to work with and went out of his way for us, he made our experience of buying and new car very nice.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Top salesmen Top management
byon 06/12/2020
Great employees at Germain Lexus and super great managers. Nice to work with and all very knowledgeable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
The next time you're in need of a new Lexus or service for your current ride, turn to Germain Lexus of Dublin, OH. As a part of the Germain Automotive Partnership, was have years of experience bringing high-quality automotive experiences to drivers from all over Greater Columbus and beyond, and we're proud of the reputation we've earned as a customer-focused dealership. Pay our Dublin, OH, Lexus dealership a visit at your next convenience, and start down the road to a better driving future.
Searching for a new Lexus? We have a wide selection at our Lexus dealership near Delaware, OH, and our staff will help you find the new Lexus that's perfect for you. Explore a new Lexus RX or NX for a sleek crossover that makes daily commutes and weekend journeys alike a breeze, or get behind the wheel of a powerful sedan like the Lexus IS or GS. You can also browse our inventory of pre-owned Lexus models, as well as L/Certified alternatives like the Lexus GX, CT and RC. Speak with our Lexus
1 Comments