Germain Honda of Dublin

Here is a review for the experience that I had at Germain Honda and it has not been a good one, I will “NEVER” by another car there, nor would I “EVER” recommend my worst enemy to buy a car here. So the short version of my experience goes like this…I found a great car that I wanted at Germain and I went to purchase it, the sales staff (Woody) was a nice person and took care of me…We came up with a reasonable offer for my car and I accepted, the financing portion of the car went over to JB BRENTSON (Finance Manager) in which he told me that I needed proof of income, bank statements all that good stuff, (I was using my own finance co) after over an hour they told me the deal was “done” they put a 30 day tag on my car, gave me the keys and off I went …as a happy customer, so I thought…As time went by I did not receive the payment coupons in the mail from the finance company, I thought this was kind of weird so I contacted them and they told me, they have not heard from Germain, I asked them if they ever sent them payment they said “NO” a contract was never even signed and we have not heard from them. So about 20 some days later, I get my memorandum title in the mail, with the car now in my name and germain as the previous owner, I went to the license bureau and got my tags…Well everyone knows that when you get that title, then the dealership has received their money and all is good or otherwise they would not send it to you…Well, not a Germain. So approximately 60 days have gone by and I still never received any payment coupons in the mail, I was starting to wonder what was going on, since I didn’t want to get behind on my payments, so I contacted my finance company and they said wow something is weird, let us contact germain and see what is going on, so they did and contacted me back and they said, oooppps, germain made a mistake, they sent you the title to the car and they have figured out that they never received payment, lol and a contract wasn’t signed and they have also have been trying to contact you (which is false information also) The finance company and I spoke, since now the car is “mine” (they gave me the title, taking the car out of their name and into mine) but of course, the smart JOHN REYNOLDS (very exaggerate) told me this was not the case they would have came after me for the car, lol (sorry can’t do that you screwed up, BAD!) But anyway, my finance company called me from Germain and asked if I would come down and fix the issue and of course I said yes. I took time out of my workday to go visit JB BRENTSON the so called “Finance Manager” and wow, to much surprise he was extremely happy to see me, lol MR Brentson also told me that he is soooo thankful that I came in to do this because, he was well aware of the situation, the “FREE” car they gave me and the impact this could possibly have on his job…Being an honest person like I am, I was more than happy to sign the contract so they could get paid, I did so they were happy, I felt better and JB BRENTSON told me thank you so much for doing this, if you EVER need anything let me know I will take care of you!! I said ok, that is fair and you have a deal. Of course now I have made 1 payment on the car, Germain has their money (of course) they are happy and now when the stuff gets deep and I need that favor from JB that told me, Guess What?? Lol It’s not hard to figure out folks! So now my car is sitting at their service department broke down, I bought this car on 2/2/2015 and today is only 05/11/2015. My car would not start and there was a green key light flashing on my dash. (Means the immobilizer has scrambled the key code and it does not recognize my key, all it needs is reprogrammed) Service is telling me that they “think” the PCM is bad and maybe the immobilizer, lol (good techs, right?)and it would only be 1500.00 to fix the car but, I was told that if the PCM is not the problem then they would take it back out and not charge me for it, wow very bad tech, just doing a little R&R on my car at my expense because he doesn’t know what is wrong with it…Bad move! Needless to say, Brooke from the service Department contact JB and he now states that “We are not going to fix it for you, “I” can’t help you!! Wow of course I am shocked, after all that went on with the financing company and the “huge favor” that I did for him. My car is still sitting at Germain, it won’t run, I don’t have the money to fix it (I spent 100.00 to have it towed there, on JB’s word when I went in there personally on 05/07/2015 and spoke with him and he said to have it towed in here and we would take care of it) NOW HE WON’T AND GERMAIN WILL NOT STAND BEHIND HIS WORD!!! I told Brooke to just push the damn thing out in the parking lot and let weeds grow around it... So on Friday 05/08/2015 this [non-permissible content removed] by the name of JOHN REYNOLDS calls me and we spoke briefly about my car and to say the least he is an arrogant, rude, self-centered, egotistical and very stupid person, that has “no” business being a Manager at Waffle House, let alone Germain Honda of Dublin, He told me that “my mechanic” broke my car, because he had the key in the ignition and took the battery cable off the car and that it fried my PCM, LMAO!…This is great, probably the best thing I have heard.. So JOHN what you are telling me is if an owner of a Honda drives down the road and breaks down, with let’s say a dead battery and they have their keys in the ignition that it will fry the PCM and you are going to tell them “screw you, it’s your fault you broke it” anyway, in a rude car salesman attitude he told me I am NOT fixing your car, so what do you want to do with it? I told John that a favor was kind of owed to me and he said “for what, because we sent you the title on accident” he also told me “you did the right thing by coming back in here to sign the contract” lol… I told him wow JOHN that is very kind; just push it out in the street where it belongs and let weeds grow around it. I will stop here now, just remember ladies and gentlemen there are plenty of Used Honda dealerships out there, please take this as a lesson like I have had to: AND DON’T SHOP HERE, GO SOMEWHERE ELSE PLEASE!! I was a very honest person in coming back to the dealership after they gave me a “free” car, because of their screw up, I was stupid, it was a stupid thing on my part, I would never do it again, but I guess I also figured that Germain would be kind to me back, just like JB BRENTSON said they would, for the honesty that I did…Thanks Germain…For nothing!!!!!!!!!