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Lake Norman Chrysler Jeep Dodge Ram Service Reviews

  • 20700 Torrence Chapel Rd
  • Cornelius, NC 28031 (map)
  • Chat with Dealer
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Service Rating Not Repaired By lance26 on 07/04/14 11:03:07 AM PDT
Recommend this dealer? No

Had my Jeep GC there 3 times to repair brakes. Problem recurred, I asked LKN Svc to research issue before I drove 25 miles for 4th try - nothing. Svc Mgr and Gnl Mgr would not respond in any way to numerous calls. Just bought a new Jeep from Hendricks Jeep.
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Service Rating Fantastic Service Department By robinhuggs on 07/01/14 05:51:12 PM PDT
Recommend this dealer? Yes

Over the past 15 years I've been buying cars here and having them do the maintenance and repairs. Their service department is very technically liable and they do great jobs. I've had 5 cars maintained here, along with repairs when needed. I would suggest using their service department to anyone.
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Bad service, bad quality By myp on 04/02/11 12:44:25 PM PDT
Recommend this dealer? No

We've used this service department for many years, tolerating bad quality of service and high prices because of the convenient location. But after the latest incident, when we had to bring the car back four times for the same problem -- first being charged for repairs that did not address the issue ...
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Dealer Response

Lake Norman Chrysler Dodge Jeep Ram always strives to provide excellent service on all our customers' vehicles. Our Service Customer Relations Manager and Service Director would like to discuss your experiences with our service department, so that we may attem... Read more

All Comments (1)
Service Rating Great Service By lynch0914 on 08/11/10 12:00:00 AM PDT
Recommend this dealer? Yes

After buying my car at Lake Norman Chrysler Jeep Dodge, I wanted a few things added just to enhance my ride. I briefly mentioned a couple of things like tinted windows and a DVD system to Randy Hembree as we were finishing up the purchase paperwork. Randy remembered everything I mentioned and has do...
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Service Rating Great Service By vlc on 06/30/10 12:00:00 AM PDT
Recommend this dealer? Yes

I recently had to take my car in for service, the advisor was great, he was able to explain to me the repairs that were being made to my car in away that I could understand.I would recommend this dealership to anyone. It was clean and everyone was so nice.
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