Lake Norman Chrysler Jeep Dodge Ram
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Dealership Service Review
service Rating
$$$$ for fluids and possible repair
Written byon 04/23/2021
How can a dealership stay in business with outrageous pricing after the fact for service??? I bought a used 2012 Chrysler 200 S Convertible from a different dealer. I took to LKN Dodge for fluids replacement and a diagnosis on my suspension. ALL I got was inaccurate billing for services. I was told $155 from Sal for the diagnosis and got $179.99 per LINE ITEM. I stopped them right away so I would NOT get charged $$$$. I asked the service manager Brandon for explanations and got even different charges. He agreed for the $155+ tax to get my car back. I NEVER felt so in raged about what could have happened if I didn't catch in time. I will never step foot in that dealership ever again. We bought a car/serviced it there for years before this happened
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No