Dana Ford Lincoln

I would have given them 0 Stars if possible. On November 25th I experience my worst car buying experience ever. After only looking at one vehicle and driving it(took a total of 20 minutes), I told the salesman that I would like to proceed buying that one(2011 Ford F150) ..keep in mind I did zero haggling...I specifically asked NOT to have my credit ran as I was going to go through USAA. I was seated in his "office" area in the Lincoln side. I do not know the name of my salesman because he quickly told me he had a sickness and the he had to leave. He turned me over to someone else who was supposed to help me. Before he left I asked him to confirm that they received the loan paperwork from USAA as it was being faxed. I never heard back from him. I was asked however to move from the Lincoln office to the Ford side. I was in one of the sales cubicles for about 10 minutes when another salesman asked me to move to the "bullpen" area. I said sure, but...can someone please confirm my USAA paperwork made it through. They said yes and escorted me to the bullpen area. Never heard back from that gentleman about USAA. About 30 minutes later a finance guy comes up to me and says that he can beat my USAA rate...I found this odd since he surely never ran my credit report since I specifically asked them not to...but bottom line I said "no", I would feel better just using USAA. (Later I found out that they ran my credit report 10 times completely hurting that part of my score). 10 minutes later the finance person comes back and says that if I go with the USAA method, I won't be able to buy the car today. I found this really absurd and told him "fine, I guess your dealership is the only dealership that has this dilemma" and I prepared my stuff to depart. A Finance Manager quickly found me and said that "yes" they can do the USAA method. I then stayed in the bullpen area for 2 hours straight with no one even checking on me. NO TV in that area...just tables and chairs where I got to hear salesman talk to other customers about their private stuff, a DANA SALESMAN complain to another salesman for about 20 minutes on the fact that he wasn't doing anything that day because he heard he was going to get fired anyway....At this point I decided to go get something to eat since it didn't look like they were going to get to me any time soon, so I packed up my things to go eat...in which a salesman came running after me outside and told me "they had been looking for me because I was next"...yeah right. I could then go on to add they stupidity that followed based off the insurance that I had already switched over....but why bother. SO HERE IS THE REST OF THE STORY. THEY NEVER PROPERLY SUBMITTED MY PAPERWORK, SENT ME THE TITLE. I NOW HAVE THE TRUCK, THE TITLE, BUT NOOOOO LOAN. I FOUND THIS OUT WHEN I TRIED TO PAY THE LOAN THAT DOESN'T EXIST. SO ON THE 26TH OF DECEMBER I CALLED TO HAVE THIS RECTIFIED. I CALLED THE FIRST TIME, NO ONE CALLED ME BACK. I CALLED THE SECOND TIME, GOT AHOLD OF A SALES MANAGER WHO WAS SUPRISED BY THE SITUATION, AND WAS GOING TO GET BACK TO ME QUICKLY. TWO HOURS LATER, I CALLED BACK BECAUSE I HADN'T HEARD ANYTHING. THE RECEPTIONIST TOLD ME THAT THE SAME SALES MANAGER SAID HE KNOWS ABOUT THE PROBLEM AND WILL CALL ME BACK. IT IS NOW THE 1ST OF JANUARY...AND I HAVE STILL NOT RECIEVED A PHONE CALL. ARE YOU KIDDING ME!!!!