Customer Reviews of Dana Ford Lincoln
Service appt Terrible
byon 04/13/2023
Called Dana Ford service for a issue with my ford suv, they gave me a 8 month out appt. And I'm having a problem with the vehicle now! This is not the first time I called on them last year for service oil change schedule and it was 6 months out then I didn't expect it to happen again to have to wait that long. We lease our ford's every 3 years we are in our 3rd lease, was going to go to Dana but if this is what they refer to as service no way. We moved to NJ thinking that it wouldn't be a problem but wow! Oil change was 6 months out now I need real service, 8 months that's just ridiculous.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Horrible
byon 02/10/2022
They won’t give you an appointment for months if you didn’t buy your car from them. Basically indirectly saying we don’t want to work on a car we didn’t sell. My Mustang had an airbag recall and Dana Ford blew me off for at least 5 months telling me the airbags were on back order and they couldn’t help me. I called All American Ford gave them the recall info and vin number they had the airbag in two days, I brought the car and and while I waited it was fixed. All American Ford told me once they had the recall and vin number the airbag would be allocated for my car. Today I called to bring my truck in to have work done out of pocket. The woman who answered the phone said she was going to look my truck up and I told her it had never been serviced there. She then told me the earliest appointment they had for work like I needed was not for 7 months. I called All American Ford and they gave me an appointment right away. There is a difference between [non-permissible content removed] dealerships and dealerships that care about Ford customers. Btw since Ford is also cracking down on dealerships who inflate the sales price of cars (like Dana Ford jacked up their GT500 by $50K over sticker) I hope Ford monitors their activity.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Felix is amazing!!!!
byon 11/17/2021
Felix kept me up to date with everything going on.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dana Service is the best
byon 05/01/2018
When I called for a service appointment and was told there was a 2 week wait I couldn't understand why, but scheduled my appointment anyway. Then I brought my car in. I was greeted by a friendly guy who was very helpful. Within 2 hours the work was completed. I discovered that the reason I had to wait is because of the volume of customers. This is a plus.....customers go back to Dana Service time after time because of the quality of work and the professionalism of the staff. They took the time needed to work on my car and did a great job. I will definitely be returning to Dana for my scheduled maintenances.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Michael Varela/ 6267
byon 04/30/2018
I cannot believe what great service I received from Michael Verela from Dana Ford! I would truly recommend working with him if you need service on your car. Prompt, attentive, caring...some of the words I can use to describe him! THANK YOU for making a bad situation - great!
- Recommend this dealer? Yes
My Fusion
byon 03/07/2018
I've gone to Ford of Bay Ridge for my past service. But I got to say you guys a DANA are by far the best.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Not so great Electric car & even worse customer service - Brookyn Driving
byon 01/06/2018
On June 24, 2017, our 2012 Ford Focus Electric Car, a "Stop Safely" icon symbol appear on the dash board and the car would not start. We had it towed to Dana Ford in Staten Island, NY- the dealership where we bought the car. They said they would do a diagnostic test on it. It took them over one month to inform us that the defect was a wire harness. This led to a six to eight week run-around where Dana Ford claimed that the part was on back-order. Soon after they received the wire harness, they promised us that the car would be ready for pick up within the week. That did not happen. They encountered another problem and we were told that the car still would not turn on. Dana Ford said that they would deal directly with Ford Corp and their technician to diagnose the problem. It took weeks before they even looked at our car. In late September, Dana Ford informed us that the car was ready for pick up, but that another part, (not covered under the warranty) needed to be replaced. They said it was a harness computer module that would cost approx $2800. We were told that the "wrench" icon still appeared on the dashboard and that the car could malfunction at any time. We said that this was unacceptable and to call Ford Corp to see what they could do to help. We called Dana Ford back after 2 weeks of not having heard back from them. They said that Ford Corporation agreed to give us a $500 discount on the job. Then Dana Ford told us that the part to be replaced was actually a different part that would only cost us $615.00 and that Corp would put in a $250 discount. We asked for the part number and we were told that they would call us back with the info, but they never did. 2 weeks later we called Dana Ford back to request the information on the needed part. The part number was for a Panel Assembly - Fuse Junction - Ford (GV6Z-14A068-L). At that point, we decided that we would order the part on our own and have an independent EV specialist evaluate the vehicle. We had asked Dana Ford to buy the part and asked them to apply the $250 credit on the price of the part and we would take the part and the car with us. They refused to apply the credit. Finally, on Nov 13, 2017 we picked up the car from Dana Ford. We drove the car for a day and a half while we waited for an appointment with the EV specialist. Then the "Stop Safely" icon appeared on the dashboard again and it hasn't started since. The car was towed to Precision Auto Works in LIC, the EV specialist. After closely following the Ford EV protocol, they found that the high voltage batteries had been compromised by cooling fluid. He further explained that this is the third step in procedure that must be done when evaluating this kind of vehicle. When the rubber grommets were pulled out of the batteries, approximately a gallon of coolant leaked out. Because there was coolant present in the batteries, they shorted out, therefore causing the icon to appear. We question why did Dana Ford not tell us about the coolant in the batteries. This must be a direct result of them not following Ford protocol. This explains why we were given the run-around. Over one year ago, our other 2012 Ford Focus EV vehicle had the same problem and at that time Dana Ford diagnosed the problem as "water" in the high voltage battery. They tried to blame us stating that the "water" must have gotten into the batteries because the weather-stripping around the back door was missing. Our EV specialist says that it is impossible for water to get in there even if the weather-stripping is missing. We now know that Dana Ford lied to us. Finally, after some effort they finally replaced those batteries. Being that both cars have had the same problem, we conclude that this is a defect in the cooling system of the battery and strongly feel that for us to pay over $20,000 for new batteries is outrageous. Both vehicles have spent over a year of time at the dealership while they sat idle and we paid insurance for them. They should have been working. We have been lied to by the dealer (Dana Ford in Staten island NY) and corporate. Please evaluate the decision and replace the batteries on this car or make some other arrangement to compensate for our losses.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Service appointment cancelled due to lack of Service employees.
byon 08/17/2017
Received a call this afternoon ( August 16 at 5;30 PM ) from Dana Ford Service Department. The woman stated that the service appointment that i made 10 days earlier for August 21 was cancelled and the next appointment is September 16. When I asked why she stated that three service writers had quit and that they didn't have any replacements. I asked if she was kidding and she stated no. Is this very professional for a Ford Dealership. Really making me decide if this dealership deserves any business of mine. You can't make this stuff up.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Service crew on phone
byon 03/23/2017
Worst experience for the 4th time with the women who handle the service requests. Very RUDE and not very helpful what-so-ever! Will use NJ service and dealership on my next purchase. I am longtime customer of Ford and employees on the phone should be more courteous and helpful with all customers. This sort of behavior makes me want to switch to Honda or GMC. I work hard for my money and pay a good premium for my vehicles I own and lease and will not tolerate being spoken to in a rude manor on the phone.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Damage done to vehicle
byon 02/04/2016
I have been buying cars from Dana for the past decade. I have leased 4 cars and bought 1 and never had a problem. Recently I brought my car in for service. When I picked it up it had a large scuff mark and scratches on the front bumper which was not there before I dropped the car off. I spoke to the service manager Martin about it and he offered to have his crew buff it out. He tried, but the scratch marks were too deep. He had his guys use touch up paint on it but it only made it worse. When I asked to have it repaired properly, Martin told me that I would have to pay. This was unacceptable to me so I attempted to contact the owner Jimmy. After leaving messages for weeks with no response I went back and spoke to Martin. Martin told me that Jimmy didn't care about my issue and that I could take him to court. He then arrogantly offered to give me his business card, and said sue me. I think this type of customer service is unacceptable. Martin has only been there 2 years, and does not appreciate long term customers. As a result of this I would never buy another car there again, and I would advice anyone not to leave there car there for service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Continued Satisfied Service
byon 06/30/2009
I had bought a Mercury Mariner from Dana Motors and everytime I would go into get it serviced they were pleasant. If I couldn't stay, they would call me and give me updates on when it was done. I went to get another car from Dana and everyone in the process was friendly and informative. They helped me set up my Sync system before I pulled out of the lot. The service guys had the car cleaned and ready within an hour (including inspection and putting the plates on).
- Recommend this dealer? Yes
Just A Spoonful of Sugar......
byon 06/30/2009
Remember Mary Poppins? Just a spoonful of sugar makes the medicine go down..... Nobody I know likes the bill at the end of a motor vehicle service call. I am no different. I always seem to spend much more than I intended when I bring my car for service. The workers at Dana Mercury made the experience palatable. The staff were polite and courteous. They took time to explain the issues and were considerate of my financial position. Their service techs made recommendations as to work that need to be attended to immediately and work that could be completed at another time. I appreciated that because I didn't feel like I was being "ripped off'. Special Thanks to Lou " my driver". (If I messed up your name forgive me). I could count on you to get me to work on time. Overall my experience with Dana Motors was a good one.
- Recommend this dealer? Yes
Great Experience at Dana Motors
byon 06/28/2009
My wife & I were looking to sell our Lexus and finally get an SUV. We fell for the Lincoln MKX AWD Limited Edition truck. It is fully equipped and has a great look. I had to make sure my wife would be comfortable driving it and the sales person was very helpful and patient is making sure we were 100% positive about the purchase. The whole expereince at Dana was great. No pressure and the sales person (Anthony L) was very knowledgeable about all the options available to us. I would definitely purchase our next car/truck from Dana Motors. Great staff!!!
- Recommend this dealer? Yes
Great Service
byon 06/22/2009
Last weekend I took my Ford automobile to Dana Motors for an oil change and normal general maintenance. The Saturday customers were greeted quickly and in order of appearance which made for no hassells or arguments. The maintenance work was quickly done and the service people were friendly and explained the results of my car concerns in an expert manner. I definietely recommend Dana Motors for service for those people owning Fords.
- Recommend this dealer? Yes
Positive Experience
byon 06/12/2009
I recently had an oil change and general maintenance performed on my Mercury at Dana Motors. I was given a convenient appointment time and I was taken immediately. The work was performed in expert fashion and the staff was very friendly. I highly recommend Dana for service.
- Recommend this dealer? Yes
Welcome to Dana Ford Lincoln! Located in Staten Island, NY, Dana Ford Lincoln is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Dana Ford Lincoln a good one - for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place. Call 855-224-8625 for your No-Obligation Internet Price Quote from our Internet Department.
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