Bay Ridge Subaru
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Dealership Service Review
service Rating
They let warranties expire first
Written by 05/03/2016
onMy problem with this dealership is, in august my car overheated and I brought it to be check and was told they couldn't find the problem. Was told it could have been that it was in the 90's and I was stuck in traffic for a few hours but the car should be fine. I only use the car for mostly family trips on the weekends. About a month later I drive to Boston and on the way home it overheats again. I again brought it back and get the thermostat replaced. A few weeks later I drive to montauk and there is air in cooling system, bring it back they say it's fine and bleeded it. A few weeks go by and it overheats again, thermostat is replaced again. I took a long drive last weekend and it overheated again. Now they tell the head gaskets and water pump are bad. While my car was under warranty they were not able to find the problem, now my car is out of warranty and they now they found the real issue. They probably let warranty expire so they could charge me for the repair it initially needed while it was warranty.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No