Freehold Hyundai

On Wed. Aug7th I took our Hyundai Sonata to Freehold to be serviced. Keith C. checked me in and told me to sit in the waiting room. After two hours I needed to stop a serviceman to find out what was going on with my car. After 15 minutes Keith iinformed me that a mechanic who had serviced our car before was making a check list. I made a point of saying that I had been waiting over two hours. Keith said that he would return within a few minutes with the check list. Fifteen minutes go by and I knock on the glass and Keith nonchalantly stands and says he is going to get the info from the mechanic. He returns and informs me that the repairs would cost $8oo. I was furious at the cost and the wait time. Keith walks out and says he will see what he can do. I call my husband and Keith returns with a $669 bill. He walks in while I am telling my husband how I was taken advantage of and made to wait over 3 hours and the cost. Then Keith responds that he is trying to make up for the wait time by minimally reducing the price and I make him feel like a criminal. His tone is rude, arrogant and disrespectful. This is not the kind of treatment that I deserve, or anyone deserves. I did not want my husband to ride with low front brakes. I was told that the repair would take one hour. I waited the one hour and five minutes and then went to Keith. He said the car was ready and snidely said he still had four minutes to go. I have difficulty walking and was reminded by Keith four or five times, that he had the car brought to the door for me. I'll let you make your decision about Keith C. I would keep as far away from him as I possibly can. You lost us as a customer.