Route 18 Chrysler Jeep Dodge Ram
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Dealership Service Review
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Just another day for them...
Written by 04/27/2009
onWhile I'm no car expert this service department didn't engender a lot of confidence in their work. I brought my 2001 Jeep Cherokee Sport (113K+ miles) citing previous engine issues (valve replacements, engine misfiring and a few other things) and the check engine light. They checked on the light being lit and said it hadnt shown up in 60 starts. I asked the techs to take a look anyways again citing the previous issues of the last 6 months. The following day the service rep stated that everything was OK and with some other work being completed I got the car back. 10 days later the same issues have come up and the Check Engine light has appeared - the problem of engine misfiring is the prime suspect. Their ability to listen to customer issues and follow through with whatever inspection/work they feel appropriate is cause for concern.
- Recommend this dealer? No