Spiteful treatment of a repeat customer?Written by jmg42 on 03/16/12 01:30:58 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
To make a long story short, after my family bought its third (and, as it turns out, final) Hyundai from this dealership, we had an extremely unpleasant encounter with the owner because of a poor mark given on the Hyundai dealer survey. To tell you the truth, the experience up to that point was fine. The problem was that the last car we bought wasn't ready on the agreed upon delivery date and had some minor electrical issue, as well. So, when the survey came around, we were honest. They got good marks in every area except the one related to delivery. Sounds fair, right? Well, fast-forward to our first oil change, which was supposed to be complimentary from the dealership for purchasing the car (a common perk). We dropped off the car for the oil change, came back to pick it up later, and when we tried to use our voucher for the free oil change, we were ushered in to owner's office. This guy proceeds to tell us that he's not giving us a free oil change because we gave his dealership a bad review. He said we'd jeopardized the salesman's job with our review and he didn't appreciate it. By the way, he did all of this while sitting at his desk, never making eye contact, with us standing in the doorway of his office. We were so flabbergasted by his behavior and sullen, dismissive attitude that we just left. I think we even ended up paying for the oil change just to get out of there (I wish we hadn't, in hindsight). This was several years ago. We haven't been back and we've made it a point to tell anyone who asks to avoid this dealership at all costs. I just can't believe a business like this can stay in business. It's definitely not the way to go about establishing customer loyalty. Not only have I stopped doing business with this dealer, I haven't bought a Hyundai since.