Gwinnett Place Ford Lincoln

by Deceptive pricing n condition on 10/03/2020

2018 2018 Volkswagen Passat R-Line listed at $1,899.00. No comments about its condition. When I called, I was told that it was being parted out. I advised that the ad needed to be updated He nonchalantly told me that it had been then hung up on me! I was interested in buying a used car today, but they won't get my business. Ever.

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by mustangmomma on 12/23/2016

My experience with Gwinnett Place Ford was "Top Notch"! My Salesman Frankie Mercardante Listened to my needs and was respectful of my time. We even had some good laughs! Truly a pleasant experience. I Love my new Mustang!

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by happyoneiam on 12/21/2016

Wow! All I can say!!!! I came in one day after work and was welcomed by Frankie Mercardante, he definitely rolled out the "Red Carpet Service" for me. I had to double check I was in a Car Dealership! Long story short, I ended up purchasing a beautiful new Mustang...a car I have always wanted. Frankie made the process so easy and haggle free. Thank you Frankie and you team for making my experience great!

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by swilliams5 on 01/19/2016

I usually don't write reviews, but I have to make an exception for Gwinnett Place Ford. I recently purchased a brand new SUV from Gwinnett Place ford and I must say that it was a very pleasant experience. I worked with Mikhail and he was amazing! The process was quick and simple. If you are in the market for a new vehicle be sure to stop by Gwinnett Place Ford and ask for Mikhail!

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by mikepanj on 10/16/2015

Howard was great sales man and Arusha great financing manager. This is my first american car and i love my new lincoln. My wife does too. Thank you gwinnett ford. - mike panjwani

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by jaywis87 on 06/15/2015

Finance Manager Arusha Hunter committed Auto fraud by lying about rates, vehicle pricing, and financing requirements. On June 7, 2015 I purchased a new 2015 Ford Escape SE (Vin: 1FMCU0G98FUB68164). From the time I entered that sales office everything was a lie. I was told in order to get the 5.9% interest rate I had to purchase $7,145.00 in additional maintenance contracts or I would have a 11.99% rate. Of course wanting the lower rate I agreed because I trusted a dealership to tell the truth. After speaking with some co-workers (I work for a bank) they told me to contact the Ford Credit Underwriting department. When contacted I was informed that I would have received the rate of 5.9% regardless of maintenance agreements. Furthermore, I had actually hurt my loan by oversaturating my loan as I am now stuck with $10,000.00 in negative equity. Seeing how they had lied to me about this I decided to look over every detail of my contracts. I was told that Skylink, and anti-theft device, was included at no cost. However, they charged me $800.00 for this device. They also overcharged me on the sticker price. The final vehicle cost based on the sticker was $33,397.00. Arusha actually charged me $33,697.00. Effectively stealing $300.00 from me. On top of that was a $699.99 customer service fee. So in all they conned me, fraudulently, into giving them an extra $8944.99. I am seeking legal counsel for this fraudulent act.

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by cbduluth on 11/17/2012

We bought a used Lincoln MKZ and were very happy with our experience. They had just gotten the car in and we had to take it in for service within the first 2 weeks, but they took care of it and the rental car. We would go back.

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by bogdanslayd on 07/30/2012

I just read people's review and thought I was the only one who got screwed over. Hope my post will help someone to stop making a big mistake by going to this place. I walked in to get one of their Ford Transit connect and after talking to the salesman Alex, I was told whatever the car is worth of, they will just add their $3500 on top for their sale as they always do and no more sales on top. I was ok, at least they are honest, but after spending there 4 hours, because they wanted me to add on more money because only 2 banks can finance that kind of car. Once we reviewed the car online, because they didn't have any in stock, it was promised to be a 2010 model, with minor 3 dents on the car, panorama view mirrors, 50% life of front wheels and brand new rear wheels. A little crack on the windshield that is being repaired. Also it was promised that the car will be in the place in two days, since it's in GA and around the corner. It took them 2 weeks to get the car in and I still had to pay the delivery fee. No calls, no updates, I had to call the guy the whole time to find out when the car will be in. The guy would just get mad saying that he doesn't cover that part and I have to contact someone else and he also stated that he got screwed over on money from the deal, because another salesman stock his nose into the deal. Here is the end of it. Once I signed the paper work, I asked them, what if the car comes in and I don't like it? I got a very bad laughter at me from both sales and financial manager saying:" you're not shopping at the mall, once you sign it, you stuck with it, you shouldn't of sign the paperwork if you are not sure about the car" But how would I know, when 10 mins ago, they would push me into the deal, saying if I don't get the car, they might lose the deal at the action to get the car in for me. Two weeks later, picked up the car and it has bunch of lights coming up, one is for tire pressure, the other one is for e-break. Car has more than 3 dents, specially the front grill is covered in scratches, because car had a vinyl on it, and it looks like someone just scraped it off with a blade. Also car was suppose to be serviced, and gotten all the fluids replaced, but when I got home and popped the hood, there was almost zero antifreeze, oil was on low. I called the salesman right away, and he said that everything was suppose to be replace, but just in case I should do another oil change after 1K miles. Not even 2 weeks went by since I got the car, but all the tires had to be replaced. The rear "new" tires looked new only on the outside, the inside surface was gone due to bad alignment. After paying $670 for new tires and alignment, I discovered that pressure light goes on, because car is actually missing the pressure sensors. The crack on the windshield appeared again and looks awful because it's over 12 inches long going across the glass. Best part is, that one day I am driving and my car makes noises like it's a police car, it was a faulty wiring and my alarm system would just go off on its own until I had to pull out the fuse out of the car. Best part is, that when the salesman told me before the purchase, that all their used vehicles are backed up by the dealers warranty for 3K, and no matter what happens, they will cover it. When I gave the guy call back, all I got back is an angry comments back, that I didn't buy a brand new car, so what else I should expect. Besides that car was missing the jack and tools for the spare tire, and salesman said that this car doesn't even have a spare tire. When I looked under the car, sure thing the spare is in there!!!! If Anyone is interested, I can post all the prove and receipts for all the works done and dates, from when the car was purchased.

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by mtrossevin on 03/23/2010

I would advise anyone that is shopping for a used vehicle to avoid this dealership! I went in with the intention of purchasing a car and ended up being convinced that I would get a better deal by trading in my Acura and purchasing 2 vehicles from them, one for my daughter who just got her license and one for myself. Returned a couple days later, and proceeded with the deal. A couple days later, my daughter gets pulled over the tint on her car windows are illegal and needs to be removed. Brought the car back to the dealership to have that taken care of. It took 2 different trips! Then proceed to Tag Office in Gwinnett, only to find out that both vehicles were sold without emissions tests done. Tag office would not give an extension. Dealership stated that I should get both vehicles tested and then they would reimburse me. At this point, I am extremely upset that I was not informed of this. Get emissions tests done and spend 3 hours at dealership to get an extension on my tags, since they had expired and get refunded for emissions tests that I had paid for. That same week my car starts leaking antifreeze. Took car into dealership and they told me I needed to go to Enterprise to rent a car. The next day, I pick up my car, only to have the low coolant light come on. Called service Dept., and was advised not to drive the car. It needed to be brought back to service immediately! Again, no loaner car, I needed to rent a car through Enterprise. At this point I have had the car for about a month. A couple days later, I go to leave work and my car will not start. The reverse light is lit, but the car is in park! Called the dealership and they sent a tow truck 2 hours later! My car is in service again! Part of the reason I bought this particular car, is that I was told it could be serviced by Ford. The next day I am informed that they cannot repair the car there at Ford it must go to Hennessey Jaguar! The evening that my car was towed in the salesmen that I had dealt with had recommended that I trade the car in on something more reliable. I was in agreement. While my car is in the shop, I get a call from one of the sales persons I dealt with asking me the status of my car. I was extremely irritated since the car is at their dealership. Finally, at the end of the week, I contact the GM/owner Casey Coffee, who assured me he would have everything worked out and was now involved. The weekend goes by and no word from anyone at the dealership. On Monday night on my way home from work, I get a threatening phone call from a Sales Manager that I had not heard of or ever dealt with advising me"that I better come pick up my car or he will take this to another level". I placed a call again to Casey Coffee, who returned my call the following morning. Never did he apologize for the threatening phone call I received, was extremely arrogant and was very unaccommodating. He stated that he was no longer able to work the deal and to come pick up my car immediately or he was calling the police on me for having his loaner car. I went over to the dealership shortly after the conversation and service asked me where my car was. Then they directed me to used car sales. When I arrived they could not locate my keys. Then once I have my keys in hand and proceed to my car, I opened it to find that someone had helped themselves to my CDs which were thrown all over the passenger side of the car. Apparently, they have gone threw my console area! I plan to pursue this matter to a further extent. I have never been treated like this, nor should anyone have to go through this much mental angish! I honestly do not know how they stay in business!

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by lifeisgood44 on 03/31/2009

DON'T LET THEM INTIMIDATE YOU!!! They tried sooo much to intimidate us!! Yelling, pounding fists, red angry faces, walking away upset...they did it all! (And we weren't doing ANYTHING to get such a hyped reaction...I swear! They were just trying to intimidate us!!) Then in the financing room....WARNING: Be very very very suspicious; be very careful and read EVERYTHING!!!! Even if you've agreed to a price and sign something on the sales floor, keep checking the prices listed and keep checking the calculations!!!!! DO NOT believe their calculations. Calculate everything they spout out! And DO NOT believe what they tell you they see in your credit report!! They lied and lied and lied...over and over and over. Luckily my husband kept asking questions and kept doing calculations on his own because we caught lie after lie. And we think we might have got scammed into a buying warranty that might've actually been free (not sure on this one). They pretended to see things in our credit report (that actually never shows up on credit reports)...but wouldn't let us see the computer screen to verify what they claimed. They promised instead to print it out and never did. Lies! They pretended the percentage we could get was high so they could manipulate us into getting their "guaranteed percentages" that come with their special packages. But when it was all said and done, the percentage we got was at least 2% lower than what they swore "wouldn't get any lower" and "was the best they could do." Lies! They promised us a price on the car but my husband caught them red-handed when quickly stepping behind finance guy to see the computer screen, that they had raised our price behind our backs!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! NO JOKES!!!! My husband called the guy out, and he quietly and guiltly just said, "oh...how did that happen?"

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by temjin9876 on 11/22/2007

I have bought two vehicles from them in the last 5 years and each time was cheated on something. (I should have learned my lesson the first time!) The first time, in 2003, they sold me a new car with a used car title and when the owner of the dealership was made aware of the situation, he could only say that the deal was done and that my problem was not a concern of his. The second time was in 2006, the only reason I returned was because they were the ONLY dealership that had the vehicle I wanted in stock. The experience intially this time was better but during the deal, they were going to give me a 5 year warranty on my vehicle. After a month, I get a letter saying that my vehicle was ineligible. I brought the dealer the letter and they said that they would simply switch it to a Ford Extended Warranty plan and wrote up a new bill of sale and everything. Come to find out 6 months later that I had no coverage and Ford never showed even an application for the warranty; even though my vehicle was still not eligible. After getting ignored by virtually every single person in the dealership about my issue, the only one that would help was the customer service manager. It took numerous trips and about three weeks for anyone to get off of their a** and refund my $2000. It took me threatening legal recourse if they couldn't get my money back. They tried to knowingly cheat me out of money and no one even cared when they were called out about it. Entire staff is a bunch of heartless robots who couldn't care less if you dropped dead as long as they got paid.

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