Gwinnett Place Ford Lincoln

I have bought two vehicles from them in the last 5 years and each time was cheated on something. (I should have learned my lesson the first time!) The first time, in 2003, they sold me a new car with a used car title and when the owner of the dealership was made aware of the situation, he could only say that the deal was done and that my problem was not a concern of his. The second time was in 2006, the only reason I returned was because they were the ONLY dealership that had the vehicle I wanted in stock. The experience intially this time was better but during the deal, they were going to give me a 5 year warranty on my vehicle. After a month, I get a letter saying that my vehicle was ineligible. I brought the dealer the letter and they said that they would simply switch it to a Ford Extended Warranty plan and wrote up a new bill of sale and everything. Come to find out 6 months later that I had no coverage and Ford never showed even an application for the warranty; even though my vehicle was still not eligible. After getting ignored by virtually every single person in the dealership about my issue, the only one that would help was the customer service manager. It took numerous trips and about three weeks for anyone to get off of their a** and refund my $2000. It took me threatening legal recourse if they couldn't get my money back. They tried to knowingly cheat me out of money and no one even cared when they were called out about it. Entire staff is a bunch of heartless robots who couldn't care less if you dropped dead as long as they got paid.