Crown Buick GMC
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Dealership Sales Review
sales Rating
AWFUL
Written by 01/31/2015
onAfter my visit with Crown Buick today I am completely disgusted to say the least. I feel belittled. I never in my life have been treated like this before. We had went in the Crown Buick after seeing an ad for a used van listed as $13,995.00 online. We looked at the van and said it was great. We let the woman know we were interested in it, and made an offer of $10,500. (Knowing that theres always room for negotiation on car purchase!) The woman who we were working with Tammy, came back and said it was listed incorrectly online that is was really $15,995.00 and that they would honor the price of $13,995.00 but only for today. We thought about and went back and forth with prices with Tammy, and she would go to her supervisors and managers to go over with the prices. Finally we agreed to pay $13,995.00 for this vehicle. ALL OF A SUDDEN, they decided to not honor the price and Tammy acted like she never had told us they would honor this number, a complete blatant lie. I could not believe this woman was completely lying to our faces. The manager who was the most arrogant, condescending person I have ever attempted to do business with came over to us, just to belittle us. Instead of coming over to us and treating us properly like a manager of a Car Dealership should. He had said to us "Your the ones who gave me the completely insulted offer of $10,500.00 on that car." I was completely taken back. When ever you purchase a car, house, etc. you ALWAYS haggle and go back and forth with prices! We knew we weren't going to get it for $10,500 but we needed somewhere to start. Needless to say this was not a comment a manager should say to potential clients. Throwing lie after lie. They acted as if Tammy never went back to them with the prices. Coming up with lame excuses that it was not incorrectly priced, but that theres really $3,000.00 that gets tacked on for fees. Well that didn't make sense, because then that would make the cars price $16,995.00 and not $15,995.00. They treated us as if we were stupid since we are young. They never would of pulled a stunt like this on some who was older in age. I honestly felt like I was in the twilight zone when walking out of the dealership, after being insulted and abused. They always say never trust a used car salesman, and now I know why. I would never give this dealership my money. I would rather walk, and get where I need to get instead of buy a vehicle from Crown Buick! Especially that manager Mike Mathis, and Tammy Wagner that lying saleswoman!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
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crown_buickgmc on 02/19/2015
Dealer Response
Dear Kimi and Armando,
Thank you for sharing your experience with us and for giving us the opportunity to rectify the situation. I appreciate the time you took to talk to me and I trust that we have now resolved all of your concerns. If I can be of any further assistance to you, please do not hesitate to contact me on 727.527-7151.
Sincerely,
Craig Blacklidge
General Manager, Crown Buick-GMC
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