Crown Buick GMC
Customer Reviews of Crown Buick GMC
Crown GMC
byon 03/15/2023
You guys can’t seem to fix my water leak @ the back glass window on a 2020 GMC AT4 Black Widow. The back window was just replaced by you guys twice now and after only being out of the shop for only 40 days and a new water leak. There’s NO EXCUSE FOR THIS
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1st service on my 22 GMC Terrain at Crown Buick / GMC
byon 03/14/2023
Jacquel, my service advisor, was extremely professional, came out and greeted me and explained everything pertaining to my service appointment to me upon my arrival. The customer waiting area was very clean and spacious and I appreciated the free coffee. The service actually only took a little over an hour and again Jacquel explained all they did and escorted me to the service cashier for checkout. This was a very pleasant experience for me. Thanks,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 12/30/2022
Running our holiday errands and saw the check engine light on steady yellow, drove to Crown Buick, fortunately our advisor John Grundon was working and he ran out to take a look at the sensor. Found the problem had to leave the car for the replacement thermostat. Great to know that even thru the holidays you get GREAT service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service, Friendly staff!!
byon 02/09/2017
Staff upon arrival was great! Greeted with a smile, Brittany was great really knows her stuff and answered all my questions and addressed any concerns I had. work was done in a timely manner and I wasn't pushed towards unnecessary services. Brittany did advise me on additional services which I will definitely be returning for.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Terrific Service Dept.
byon 04/27/2016
Crown GMC Buick has a terrific service model! Professional and experienced staff paired with Crown's core values make for a winning combination. William"Bill" Hevel is a 5 star advisor in all catagories!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Service Guy Ever!
byon 04/21/2016
My service guy Dave Biagi is the best! Thank you Dave. Every time in there he has been amazing!!! I love this guy! He is so helpful, so nice, just wonderful. Stays after to make sure you are totally happy. If you need service work done ask for him you won't be sorry he will treat you right. Service department people are so nice here and Dave is number 1 in my book. Thanks Dave Biagi and your service department for jobs well done. Crown, you are lucky to have Dave and the great people in your service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
ABIMAEL and GREG were Outstanding
byon 12/23/2015
Pre-scheduled 2 pm service this past Saturday for our Buick Verano handled timely and terrific by Abimeal and Greg.. Thanks to both for outstanding service. Tom K
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing
byon 09/21/2015
Distressed that my six month old car would not start and had to be towed. David Biagi received and fixed my car without hesitation. He greeted me at the door when I arrived to pick up my car as if I was the only customer he was helping! Awesome service David! I am impressed!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bill Hevel should be GM's Service Man of the Year 2015
byon 07/18/2015
Bill Hevel gets our "#1 Tops" evaluation. He and the team at Crown GMC & Buick gave us great (Highest Quality with service eXcellence), responsive and very timely (by honored efficient appointment) service at their dealership in St. Pete. FL. Thanks Mr. Havel from us new grand-parents ... Tom & Sharon K.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Crown Buick of St. Pete
byon 05/15/2015
Their service department is the best. Greg Berry always takes great care of me- keeps me updated and is responsive to my needs. They stand behind their work and are honest. I give them my highest rating.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best service experience I've had
byon 12/15/2014
I drive my car a lot for work, about 40,000 miles a year, so I have to keep my car in top shape. I go there because I know the job get done right. Most of the time I wait there at the dealership and they have probably the nicest waiting room I've been in. They have a nice desk that I can get work done at. It's as though I'm not even missing any work while I'm there. On top of that, the people there are all very nice. Never had a problem, nor do I anticipate that I ever will. Very nice environment. ... It's like when you find a good doctor or dentist or barber. When you find a good one, you stick with them! .... Greg Berry is my adviser and if I ever have a question about anything, I know I can call him and he'll get right back to me. He's a real professional.
- Recommend this dealer? Yes
Awesome service department! They earned my business!
byon 07/28/2014
I brought my 2007 G6 convertible in to be repaired at Dick Norris. Dick Norris GMC did NOT have the expertise to handle this repair and ultimately caused further damage ($600+) to my convertible top, which made it unusable altogether. Crown Buick GMC repaired the damages to bring the car back into its previous state. The original repair to fix a broken hinge could not be successfully complete since GMC quit making the required parts. To ensure I could still use my convertible top, their expert service repairmen knew that the hinge was to operate a COSMETIC part of the vehicle. As a result, they simply removed the COSMETIC cover and I left with a fully functional vehicle! So very pleased with their expertise and they have gained a new customer. I will be back to this dealership again to purchase my next vehicle. Moving forward, I will not only have my 2007 G6 convertible serviced here, but also my 2011 GMC Acadia!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
GREAT JOB - AS USUAL!
byon 05/19/2012
I'm so happy to finally write a review for you all. Harry Ossenberg has been my service advisor for well over 5 years now at Crown Buick GMC, as I followed him from Scott Buick which closed. Harry is a great advisor. Very helpful, attentive, and very friendly too. He always lets you know what's happening, and explains everything to you. I can also say that mechanic, Owen Runacres is the best mechanic you have, and he always figures out the problems or "troubles" I give them - and that's why my 94 Skylark is still running great! And receptionist, Doris, is a very pleasant lady, who knows her stuff and is in control of all the paperwork that gets generated. I can't say enough about your team at Crown Buick GMC.....Great Job - as usual, and keep up the good work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dishonest on services required and unable to research service bulletins
byon 04/01/2009
I bought a new GMC Envoy at Crown Pontiac/GMC. Immediately I noticed an issue with the headlights flickering in almost a strobe-like fasion. the issue came and went for a week so I brought the car in. Of course, "we can not reproduce the problem" was the answer. This went on for 6 more months. Later, I found there was a sevice bulletin issued by GM on this exact isue. A cold solder joint on a control board caused this issue. Crown could not even research the bulletins supplied by the factory. Second issue is their pre-printed sheets with "recommended services" in large, bold font at the top. Having been an engineer with GM, I new that factory recommended services were highly researched. Crown would add their own "dealer recommended" services, mixed in with the factory recommended services on a re-printed sheet. When questioned about the additional services not in the user manual, I was shown the tiny asterics over the service description, then to the tiny print in the corner which said, "dealer recommended service". These, unneeded, services would double or triple the cost of a normal 25,000, 35,000, or 50,000 mile service. On my third visit, again declining the dealer recommended service, the service technician put "customer declines recommended service" on my invoice. When I questioned what that meant, he said that declining recommended services could negate my warranty. This, of course, is untrue. After making a bit of a scene and not accepting the invoice as written, I finally received an invoice without this wording. Needless to say, I have stopped going to Crown GMC for service, but I feel sorry for all of those who don't question their inflated "recommended service" lists.
- Recommend this dealer? No
either stupid or don't care
byon 07/21/2008
I took my car in about 8 times to fix a noisy brake rotor at 9000 miles on my 04 gto (bought used). This was go[ng on since July of 2007. They kept saying 'cannot duplicate problem". I kept taking it back. There was also some noise coming from my engine. They replaced the serpentine belt, where it made MORE noise afterwards and got less mpg. I later determiend that the noise from teh engine was bad clutch bearings. The belt took three weeks to get in. THey told me repeatedly they couldnt' hear the noise in the rotor, despite the fact it was screeching like a banshee. I just ended up selling the car. Never buy a Pontiac.
- Recommend this dealer? No
1 Comments