Brighton Ford

I had a pleasant car buying experience here, however, after less than 2 months of owning my 2015 Ford Escape, a high pitched and very annoying wind noise started from the passenger side of the windshield. After reading about others who have experienced this with Fords, I brought the car into the service department to be looked at. I was basically told that since they couldn't reproduce the sound (even though I brought in a video clip of the car making the sound), there was nothing they could do other than call the "Ford Hot Line". I've waited for over a month with no feedback. When I called back frustrated after listening to the sound for over 4 hours on a drive back from Illinois, David in the service department accused me of arguing with him and was very confrontational. I am the customer, I purchased a defective vehicle, and yet I am not allowed to voice my frustration without being accused of "arguing"? Very poor customer service in my opinion. I am taking my vehicle to another dealership to be looked at. Beware if you purchase a car here and need to bring it in for service.