Brighton Ford
Customer Reviews of Brighton Ford
Tom Melly
byon 11/12/2018
Christopher Capling listened to my problem and assured me that they would check it out thoroughly and it was under warranty. When I picked up the car Chris explained what had been done and advised me to return if I had any more problems. Very pleased with his professionalism and courtesy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service!
byon 05/03/2018
David always does a great job getting my husband in and out in a timely fashion. We never have any issues with the staff as well. Always a friendly and smiling face when we come in. I can't imagine taking my vehicles anywhere else!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Brighton Ford
byon 11/15/2017
My service experience at the Quik Lane at Brighton Ford has been excellent. The service manager was very helpful and the techs did a great job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Poor Customer Service
byon 04/29/2016
I had a pleasant car buying experience here, however, after less than 2 months of owning my 2015 Ford Escape, a high pitched and very annoying wind noise started from the passenger side of the windshield. After reading about others who have experienced this with Fords, I brought the car into the service department to be looked at. I was basically told that since they couldn't reproduce the sound (even though I brought in a video clip of the car making the sound), there was nothing they could do other than call the "Ford Hot Line". I've waited for over a month with no feedback. When I called back frustrated after listening to the sound for over 4 hours on a drive back from Illinois, David in the service department accused me of arguing with him and was very confrontational. I am the customer, I purchased a defective vehicle, and yet I am not allowed to voice my frustration without being accused of "arguing"? Very poor customer service in my opinion. I am taking my vehicle to another dealership to be looked at. Beware if you purchase a car here and need to bring it in for service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Satisfied
byon 04/19/2016
Friendly help in a good location , and though it was a busy Saturday I felt it didn't take very long
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Friendly and Helpful
byon 04/01/2016
I really appreciated how friendly and helpful the guys at the Quick Lane were. They had to order a battery for my car and when I went back the mechanic recognized me right away when I went back to have it installed. He took the car and had the work completed in just a few minutes. It took longer to finish the paperwork (not complaining). I would definitely take my car back there
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The new facility
byon 03/25/2016
The new facility is impressive. It is a lot more convenient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service, timely manner
byon 01/26/2016
Very pleased with quality of service and the respect of employees, as well as cleanliness of the dealership. Paid a little more than I thought for the repairs, but very happy with the services. Thanks to all for getting my truck back to me so quickly!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
2 Comments
Great Service
byon 12/14/2015
Jake at Quick Lane had been so helpful in keeping my car up to date. I feel that he really cares about his customers! His smile is the best in this crazy world. I have felt that customer service in a lot of places is a thing of the past but not at Brighton Ford! Josh one of the managers, the sales force, the people in service and the guy that does the detailing have been trained right or it is natural to them, that it is not an effort to be nice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Truck
byon 08/03/2015
We always take our 3 vehicles to Brighton Ford because they are very reasonable and fast. Won't go anywhere else
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2006 F-250 Powerstroke Repairs
byon 05/06/2010
My 2006 F-250 Diesel would no longer run, so I droped off my pickup @ Brighton Ford on a weekend. The service department got to my truck right away on Monday and could have had it to me the same day if they didn't have to wait for parts the next day. The work was covered under warranty and they went out of their way to look for other issues while my truck still under the warranty. My contact in service was Jeff. I want to send a big thank you to Brighton ford and Jeff. My experience was excellent!
- Recommend this dealer? Yes
1 Comments