Tom Bell Chevrolet
Back to Service Reviews
Dealership Service Review
service Rating
Cruiseless Cruze Now Cruises!
Written by 06/13/2013
onOn Sunday, we purchased a new 2013 Chevy Cruze from Tom Bell Chevrolet.
The only thing missing was cruise control.
We made arrangements to have this added at the service department.
On Tuesday morning, Service called to schedule the appointment - and to our surprise, we were able to bring the car in on Wednesday!
Upon arrival (and while still in the vehicle), I was met by a very nice woman who verified the appointment and found the gentleman who completed the check in.
The installation took approximately 3-1/2 hours.
During that time, I waited in a very comfortable waiting room.
The chairs were really nice and I even found a socket to plug in my laptop to recharge.
While waiting, I noticed several people who brought their vehicles in for various reasons.
The Service staff were very courteous and always checked in with the customer, insuring they were informed of the status of their vehicle.
Once the work was completed, my car was parked at a nearby door, making it easy to leave the parking area.
The car was clean and shiny (they washed it) and all settings were the same as when I dropped the car off.
Overall excellent experience.
Thank you Tom Bell Chevrolet!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Showing 1 comment
Sort by:
tombellchevy on 06/17/2013
Thank you for writing a review on your experience with our service department. We hope that you continue to give us the opportunity to assist you with your service needs.
We hope to continue to give you a clean and comfortable service experience every time you bring your car into us.
Sincerely, Derek Hanson GM | dhanson@tombellchevy.com | 909.793.2681 ext 215
Report