Customer Reviews of Tom Bell Chevrolet
Tales of a bad day: My 2018 Chevy Volt would not start on Christmas Eve...
byon 01/22/2024
... thus the day after Xmas I had it towed to Tom Bell Chevrolet for service. Rodents had gotten into my engine compartment to set up a home as it turned out. Thus the game was afoot, tracing wires, testing modules, playing guess what happened where? Suffice it to say the car was returned in great shape. I especially appreciated the shuttle rides to and from home. Thanks to all, the service advisor, the mechanic and the whole staff. Well done, yet again!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 01/19/2024
Awesome having service simple.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great care of my truck!
byon 05/15/2023
Always take care of my truck like it was theirs……
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My Service visit
byon 03/31/2023
Service made simple. Well done!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 03/16/2023
The people at Tom Bell were exceptional. Service was done exactly on time as I said it would be. Courtesy vehicle was awesome
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Horrific experience-find another place for service needs if possible.
byon 02/20/2023
Horrific experience from start to finish. Service manager didn’t know how my car worked and kept asking me (what kind of oil should I put in? How much oil does it take?). Even though I had an appt, oil change took over 24 hours and even then was only completed after 5+ calls/txts from me pushing for it. When I came to pick it up, asked them to have the car pulled up since I needed to leave for an appt. They assured me they were pulling it up. Spoiler-they weren’t. Took 45 minutes for them to bring my car up-missed my next appt. Then, for the cherry on top, they mischarged me, and couldn’t figure out how to do the math to calculate what I should pay. Even after it was “fixed” it was still an overcharge from what the receipt they sent me said. Currently crafting an email to my entire clientele about this debacle, so they know to avoid this Chevy dealer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Corvette
byon 12/21/2022
Took longer then exspected but good job so far
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 12/30/2021
Took 2021 1500 Silverado in for 1000 mile service torque also requested tires be checked and adjusted to proper psi and it wasn’t done. Damon Chero was very professional and helpful I don’t fault him for the failure of the service department..
Routine maintenance
byon 10/27/2021
No appointment Oil change, sevice completed in less than 2 hours from handing over my keys to getting them back. The coffee was free & was pretty good.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Review
byon 07/08/2021
Everybody that I dealt with was outstanding. From Stephen Wilkerson, Dan Burress, Paul the mechanic we’re great. They explained everything to me. I was happy with their consultation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dan is great!!!
byon 06/05/2021
No hassle service for my Silverado.
I love my dealership!
byon 02/16/2021
As always, I received excellent service! Dan is my service advisor and he is always friendly, helpful and reliable! I dropped my car off around 2:15 yesterday and wasn’t even thinking about it when I went out of the area with my husband so I was so grateful that Dan allowed me to leave my car until the morning because I was unable to get there before closing. This morning, picking up my vehicle was so easy and simple! I honestly love my dealership!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First service and breaks squealing
byon 09/08/2020
The truck only has 5300 mile and I set appt for breaks squealing and first service all under warranty. They did the first service which includes oil change tire rotation lube vehicle all done great. I asked about the brakes and I was told the break pads were good they did not drive to check the squealing. I asked why he said I would have to make another appointment for just the brakes. I left irritated because I made the initial appointment and took time off of work to get it taken care in one day what a fail . I have take a second day off to address the breaks. The worst customer service you can experience.
Service at Tom Bell
byon 08/18/2020
Annette was extremely knowledgeable, professional, gave good advice, and constantly followed up with my concerns from start to finish! I definitely will return to Tom Bell for future service needs! Dale Ellison
Collision repair
byon 07/11/2020
My car was in accident. Took it to tom bell collision. My car looks just like before accident. Great. Chad kept me informed on status and I appreciated it. Thank you.
A very pleasant experience
byon 03/17/2020
I was in a time constrained situation and they gave me a timely appointment. Everyone from the intake of the car to the ride to and from home while they worked on the car was friendly yet professional. The waiting area was very nice. Overall a very good experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Poor service
byon 12/31/2019
Went in for a coolant leak and oil change they suggested I replace a hose bill almost $500. They said I no longer had warranty coverage which I know I paid for extended but I lost the paperwork and they didn't show it in their system. I took the car home it started leaking coolant again and oil. I took it back they said the service advisor noted Irefused to repair oil leak the 1st time. I was never told there was a leak, why would I get an oil change and not repair a leak? So blah blah blah thing after thing another almost $400 and i get in the car after "it was ready for pickup" and the car had check engine light on. The service manager said something was unplugged?? How is this possible people pay good money to go to the dealer and receive horrible service. And the worst part no apologies whatsoever from anyone about all the issues. I will never buy a car or take my car for service there again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome service
byon 03/04/2019
I brought my truck To Dan the service manager in hopes he would help me. I had taken my truck into Rotolo Chevrolet where I bought it and explained what was going on. So let me say I have a brand new Chevrolet Silverado and was having suspension issues. I took it there explaining everything and both times they said nothing was wrong. When I came to Dan he had his Lead suspension guy take a ride with me so I could show him. They went forward and diagnosed the problem. They literally took it apart and torqued down everything and made some adjustments. So to say the least. These guys are so awesome. They have a new customer!!!!! Thanks Dan and your awesome crew of workers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tom bell
byon 12/30/2018
Great service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dennis J. White
byon 05/12/2018
I am glad I took my Malibu to Tom Bell for repair. Ashley was knowledgeable and pleasant to work with
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tom Bell Chevrolet Is Awesome
byon 11/05/2014
Staff at the Redlands Dealership were awesome. Wait time was reasonable and job done as promised. Will return in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Our goal is to become the first and last stop for people in the IE who are in the market to buy, repair, maintain or upgrade their automobile. For future and current customers to recognize Tom Bell Chevrolet as a family dealer that they can count on for a great Experience.
It is anchored by our people, whom are courteous, knowledgeable, trustworthy, capable and solution oriented.
It is reflected in the pride we have in ourselves, Tom Bell Chevrolet, and the products and services we represent.
Come in and experience the difference - Our award winning Sales and Internet Staff will welcome you with a smile and handshake.https://www.tombellchevrolet.com/
1 Comments