Customer Reviews of Magnussen's Toyota of Palo Alto
Excellent customer service
byon 11/25/2023
I recently bought a new Toyota Corolla hybrid from Jacob at Magnussen. He was respectful, friendly, knowledgeable, not pushy (important!), he listened to my questions and needs, then he worked with me on the price and the payment process in a way that was easy and comfortable. When I bought the car he set me up with all the new electronics (I'm a senior) and was very responsive to follow up questions. The whole process was easy and positive.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Always thorough, professional
byon 01/16/2024
I've been buying and leasing my vehicles through Magnussen's Toyota of Palo Alto for almost 20 years now, and have had overwhelmingly positive experiences with sales and especially the service department. They are honest, thorough, professional, and accurate in their time estimation for services rendered.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent customer service
byon 11/25/2023
I recently bought a new Toyota Corolla hybrid from Jacob at Magnussen. He was respectful, friendly, knowledgeable, not pushy (important!), he listened to my questions and needs, then he worked with me on the price and the payment process in a way that was easy and comfortable. When I bought the car he set me up with all the new electronics (I'm a senior) and was very responsive to follow up questions. The whole process was easy and positive.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 10/26/2023
Seamless experience. They drove me home after the dropoff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Chris Bordner
byon 10/04/2023
Helpful, extra high integrity , communication excellent
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
dependable Toyota maintenance
byon 06/09/2023
great
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great customer service!
byon 05/29/2023
We purchased a new Prius and found the team at Toyota of Palo Alto to be great to work with. Communication was awesome and everyone was super nice.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Some decrease in service
byon 05/28/2023
Used to get all my service here for the 2 Prius' I've had (and purchased here) since 2007. One major benefit was the ability to pick up a serviced car late after work - as late as 9pm I think, since the sales department could give you the keys if the service department had closed. But last time I went for service they said they've stopped that. I couldn't drop off my car because I need to work later than 6. I can no longer think of a reason to go here for service rather than a non-dealer. It doesn't help that I've recently felt generally unwelcome there after speaking to people who work there both in the service department and in sales when I was considering trading up to a newer car because I like the new Prius.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
NEW PRIUS 2023
byon 05/27/2023
i spent 3 wonderful hours at Toyota of Palo Alto. All sales reps and the finance person were wonderful. Love the car but cannot figure out how to get on MSNBC.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service department
byon 05/25/2023
Great service. Everything got done very quickly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service a bit lacking
byon 05/16/2023
Scheduled service on a Saturday. Previously, I was able to wait in the lobby for them to finish working on the car in a couple of hours. However, it seems that the policy has now changed so that owners can only drop off the car on Saturday’s for a promised completion time by 6PM. Okay. So I leave my car there for a very small job, which included tire rotation, multi-point inspection (MPI), and changing the rear wiper. Dropped off the car at 930am, and car was not finished until 330pm, which I don’t mind too much since they already mentioned the 6pm promised completion time. However, my issue is that during the MPI, they were able to determine that two of my air filters and brake pads were in red condition, yet I never received any word of this until the end of the day. At this point, it was too late to ask them to replace any of these items, which I would have approved had the service advisor let me know earlier. You would think that with a promised completion time of 6pm, the service department would have plenty of time to contact the car owner in order to advise and ask if the owner would like to pursue the additional service or part replacement. But not in this case. Now I either have to make another appointment to get these items replaced (taking up more of my time) or wait until the next maintenance minder comes on several months from now. I have been satisfied with Palo Alto Toyota’s service in the past, but really feel like they dropped the ball on this one. To be fair, it appeared that my service advisor was a newer member of the team, so I tried to be bear that in mind during the service. Hopefully the advisor and service team can improve.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
good service and reliable dealer
byon 05/10/2023
Sales man Davis is very nice and still help me make appointment for maintenance after the car has been sold for a year. Service is also very good and reliable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
DON’T
byon 02/01/2023
I moved my office so I went to the local Toyota dealer for service. What a mistake. Let’s just say, I took the car in 3 times to have my cigarette lighter replaced that doesn’t work. Should be an easy part swap. I’ve had the car in 3 times over 4 months, finally pulled my car to have the work done elsewhere. There is no management oversight. No quality control. My parts Sat in the parts department for 2 months before they figured it out. Then we found out it was the wrong part. Again. This is only one several poor experiences. This os not a quality Toyota dealer. There is clearly no management or ownership oversight. Not worth the time to type more.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Car service
byon 01/26/2023
It was long wait. My car was ready for hours. But they kept saying wait until a certain person calls. Even thou they told me it’s ready. They didn’t tell me Lyft was only 1 way. Which is terrible idea. How do you expect someone to go back while there car is in service. I had to take away my own work time to just to get back there. Had to miss more work cause of that trip. Wasted money. I should just waited there if it was going to be that way. I’m definitely not coming back here and telling my family who have Toyota to not come here. Oh yeah my service was at 7:45am and I got my car back until 2-3pm. That’s forever just to do tire rotation. Hire more people or pay them better if you have high turnaround time.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Good service
byon 12/22/2022
Alex is most helpful thank you Alex
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Easy as 1, 2, 3 oil change
byon 11/19/2021
Crystal Conchas, Quick Lube Advisor of Magnussen's Toyota of Palo Alto, did an excellent job from beginning to end. Texts were sent for ease of having Lyft take me home and picking me up, and updating me on progress or options to replace suggested items. It was all very smooth while all the time I could carry on with my own business at hand. I would highly recommend this Toyota Location and Crystal Conchas for service any time. Sincerely Customer Jeff Blakely of Palo Alto a Rav4 owner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service and Speed!
byon 11/04/2021
While I needed to get a tire replaced, Randall Ricald, helped me above and beyond. The time that was given was correct and I appreciated all the communication. I’ve always come to this location to have work done and always leave knowing the job was done right!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Gave my old car new life!
byon 11/01/2021
Alex Ramirez of the Service Department found parts for my 24-year old Camry and extended the life of my car. I really appreciate the research he did to help me (and my car!). I couldn't be happier!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service review
byon 10/22/2021
I had a maintenance service for my car yesterday. Advisor Randall Ricalde made himself available with his professional knowledge to answer my concern questions. Service completed quickly per promise. I appreciate Randall Ricalde.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Magnussen's Toyota Service Experience
byon 08/13/2021
This review is for Magnussen's Toyota Palo in general, with an emphasis on Alex Ramirez, Senior Service Advisor/Manager. Alex's job responsibilities include dealing with customers, scheduling/managing repairs and maintenance, estimating costs, and consulting with technicians. Vehicle problems are stressful for me, so I place emphasis on a smooth yet efficient customer experience. I have known Alex for five years and have found him to be one of the best service advisors/managers I have ever dealt with. Alex listens carefully to whatever I tell him regarding my concerns and issues with the vehicle. He does a solid job of coordinating his team's activities in the diagnosis and repair of those problems as well as scheduled maintenance. When the problem is not within the scope of Magnussen's, he directs me to the proper facility or business, in short, doing whatever needed to diagnose and fix issues. For example, I recently had a tiny fluid leak on one of my cars. Alex traced it to a hairline crack in the fuel tank. He outlined all my options, discussing the advantages and safety issues involved in each alternative. In thanking him for his effort, he replied: "No problem, it's what we do." Alex is: • Knowledgeable and eager to help with any need, concern, or problem • Honest and reliable, giving excellent and trustworthy information on just about any service or repair issue • Reasonable and correct on pricing • Good at recommending needed/scheduled maintenance and explaining difficult-to-understand problems in simple terms In short, Alex is a seasoned Service Manager who will direct his team in the performance of superior vehicle repair and maintenance services for your car, doing whatever is needed to ensure customer satisfaction. He reflects well the values and practices of Magnussen's. I highly recommend him and Magnussen's for all your service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
confidence inspiring service
byon 07/27/2021
Over many years, I have had consistent great service of several vehicles and in timely fashion. Alex Ramirez advises what is needed, timely and reasonable, but does not "push" services that can wait, merely informs of them; with great attitude.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome Service
byon 07/09/2021
I was surprised to be able to get same day service for an oil change and tire rotation on my Camry. Service advisor Randall Ricalde was especially accommodating and ensured a smooth and on-time experience. Magnussen's has my top rating for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Why Choose Toyota Palo Alto?
Magnussen's Toyota Palo Alto has been proudly serving Palo Alto, CA and the surrounding areas as a one-stop shop for automotive needs for nearly 35 years! Here at Magnussen's Toyota Palo Alto, the shopping experience is always about our customer’s needs being met first!
Visit our dealership today located at 690 San Antonio Road, Palo Alto, CA 94306 and relax as you shop for the vehicle of your dreams the way you feel most comfortable. We have a full team of dedicated sales professionals that are always ready to provide you with responsive service and answers to any questions you may have.
Magnussen's Toyota Palo Alto also offers an in-house vehicle finance and service department as well to add even more value and convenience to your visit with us. To get started today, please feel free to explore our website and take advantage of our many handy shopping tools. If at any point you have questions for us, please feel free to give us a call at (650) 494-2100