Galpin Ford

****The star is for Ella*** I am looking for a specific Maserati and found one online at Galpin in North Hills. I did the online chat as I don't want to field calls all day from sales personnel. I simply asked for pictures as they only had 4 up on the site, no VIN and no Carfax and little info. I simply asked for the VIN #, the Carfax, if it had a rear view camera and as well a navigation system. I also asked for the Fleet Managers name as my friend wanted to go with me when I looked at the Maserati as she was in the market to purchase an SUV. I also asked for a bottom line price on the car as if lines of negotiations were not open, I was not about to waste my time driving there. I was told by Ella (very nice person and the sales person could take lessons) that someone would get back to me by email. Mr. Mehdipour emailed me the pictures and said yes it has a rear view camera and as well as navigation system. If I need pricing or anything else I should call him. I emailed him again and asked for the VIN # as on the picture it was small and blurry. I also asked again for the Fleet Managers name as well as the Carfax. First, I would have called if I had wanted to....this is why I wanted the information emailed to me and this is why I used Live Online Chat. I had to asked twice for the rest of the info and then they were still not forthcoming with the info on the Carfax, the VIN# or being open to price negotiations as I have checked Edmund's and there is room for negotiations. I was told by Mike Mehdipour, in his last email to me that the managers name was Alex Shams (and his phone number). Mr. Mehdipour went on to tell me I can get the Carfax from Alex and (I quote) "We have no FLEET department in used car". But still no VIN# was forthcoming. I emailed him back and told him I will buy my car else where and Thanks. This experience was very disconcerting as I had not even set foot on this lot and was willing to drive there from WLA that day; can you imagine how they would have tried to treated me on the lot? Today Galpin lost two sales. Great Job Galpin! I have advised my friend that we will go to another Ford Dealership and buy her SUV. All I can say is Wow! Just Wow. UPDATE: 4/23/16 Alex Sham contacted me and was very accommodating. So my one star is now a four star. If you want respect and helpfulness contact Alex Sham at this dealership. Thank you again Alex for reaching out! It is most appreciated.