Galpin Ford

by Bob S on 08/06/2023

Do not use THIS service center. I'm heard complaints over the years on price gauging and I've paid in the past a lot higher just to be glad to get my car back. My spark plug was stuck on Lincoln Navigator and I was told it could cost up to $750 for repairs if they needed to drill and repair. On phone I'm told they got it removed with not much of an issue and that that labor was $250 but heater pump hose cracked in process which would cost another $800. By the way my car was at my mechanic who saw no issue with hose but didn't want to risk pulling stuck spark plug as it requires special drill if it breaks. I spoke to my mechanic who has owned a shop for 40 years and said it would not take more than an hour to fix hose from beginning to end. Now I'm told they worked on car 2 hours and no mgr available. How is that since they didn't have to drill spark plug out? Now I'm shopping for a new car and would never buy a car from here ever. Josiah was Servicer manager and said I pulled it before spark plug would be installed on Monday but this was being done at 2pm. Wait, I was told hose could not be replaced until Monday and why would spark plug not be installed once removed. I felt from start that this place price gauges. $350 just on heat hose which includes no labor. I asked to speak to manager and was told only until Monday but you know they are fighting for their service bonuses so it's not about the customer which is why they rank a 3 star which I've never ranked on any my customer service jobs. No matter what industry , 3 star is pathetic. If he would of reduced it to something reasonable then I would of moved on but there is no middle ground with these people. When you care about people then you find a way to make it right. I called literally right after I spoke to him to say I would not move forward with hose job since I know the owner at Mobile Gas in Northridge whom is reliable and reasonable. I then called again and left a message and drove to the shop to get my car. I believe they unhooked hose prior to an approval so they could charge more. Truth is they upcharge on their parts more than double compared to competitors and think once you are stuck with a non working that you have no choice. As a bonus after everyone in servicing left while I waited for tow truck, a golf cart was moved in front of my suv causing an issue for tow truck. Security guard could not move golf cart so I had to unplug it and drive it in a parking space so the tow truck could take my car away. Unbelievable

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by SS on 06/21/2023

Do not recommend service here! Tim Craft in Service made no concessions to reasonable requests. Go to sunrise Ford or ANY other dealership nearby. They completely price gouge to diagnose each request at Galpin. If my transmission repair wasn’t covered under warranty it would have cost over $500 to simply diagnose. Sunrise Ford charges a flat $150 diagnosis fee for any visit with any number of customer requests and are transparent about this from the beginning. I wish I would have had this transparency from Galpin when I booked with them. I paid over $200 for them to look at the drivers seat that I already knew was partially failing, but was not of large concern on my 2020 F150. I told the initial woman who took the appt request that since it was there for another issue if they can look at it too, but I was never made aware there would be additional separate diagnosing fee for each individual item. They provided a “estimated repair cost” form at drop off, but no where on the form does it mention that those were simply the cost to look at the issues. It reads as those are estimated costs for my repairs, but as they investigate it may go up, etc, which makes sense as it’s an ESTIMATE for repairs. Why would they give an estimated repairs form for diagnosis fees? Why not have a clear invoice that is for diagnosing a vehicles issues and lays it out clearly for the customer to understand their options before moving forward. I understand they won’t know the full scope of repairs until they investigate, hence the estimate…but they should be transparent about the estimated repair cost form that you receive at drop off is showing how much it costs for them to diagnose it and actually has nothing to do with repair costs related to the potential issue. Those will be discussed at a later date. Galpin should either improve their customer communication or their invoicing to be clearer. If they were transparent I would never have had them look at a partially failing drivers seat that I knew was a minimal issue for over $200 on the off chance like in this case it wasn’t under warranty. Not to mention they want $500+ in addition to the $200 diagnosis fee to repair the seat with an $80 part. I will be completing that myself. If by chance you have no choice but to go to service at Galpin make sure to drop off with an empty tank, I dropped off with a full tank. They used over a quarter tank driving my truck around (more than required to test the transmission) and upon request refused to fill my tank again back to full..Tim noted “we do not refill them when done”. This is a simple request that could really have made this frustrating experience at least slightly better to show they could go above and beyond. More money lost because of this greedy dealership- not to mention the money lost on a rental car for the 3 weeks my truck was at the service shop after waiting almost 3 months since booking my initial appointment. They would not allow me to use the vehicle while it was waiting to be seen- we asked when we dropped it off. Why have us drop a vehicle off when it’s not ready to be seen? I have given Galpin multiple opportunities to continue to earn my business both personally and commercially after purchasing multiple vehicles at this location. We will NEVER go to or recommend Galpin Ford when they cannot provide one ounce of transparency or simple customer service. I hope the $203.89 and the quarter tank of gas really enhances your business as you continue to lose loyal customers. Big picture is not at the forefront here.

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by Brandon on 07/31/2021

IF YOU WANT YOUR LIKE NEW VEHICLE TO BE DAMAGED AND COME BACK WITH MORE PROBLEMS AND BE OVERCHARGED AND LIED TO THAN THIS IS THE PLACE FOR YOU. I took my 2018 Ford Explorer in for a brake issue and my car came back with more issues which weren’t there before. I was over charged for the work they did, and talked me into work for the car that Ford doesn’t even recommend on their vehicles. And said that it needed to be done. After almost being charged for another customers vehicle, I finally got my car back. After driving the car I realized there was another problem that “came up” directly after having them work on it. My car stopped working and wouldn’t run, so I called tim, and he wouldn’t answer and left Multiple messages with him. I than was given an appointment by the service desk for one a month or so later. Tim finally called me and was able to find an appointment a week later but before I could even mention the issues he said it wasn’t his fault. Which isn’t true. I told him that the car had to be towed and they needed to cover the cost. I also noticed that something on the paper work didn’t match up with the car and were off. Another example of their crappy work ethic. During all this I was out of a vehicle which is required for my job so I couldn’t work. I didn’t get a response about my car until after I called. Which they said the care was fine and theirs nuts and bolts were all tight. And that I needed to pay for them to look at it to find the problem. I called Tim’s manager Patrick McNealy multiple times and was given his voicemail which I left several message and didn’t get a response. I called and got his boss John Purley, who I talked to and he said he would take care of everything. Another lie. They finally looked at the car and told me it needed to be a $346 charge to install a new sensor, which I asked if the manager covered it which they said they would start the work and find out. I called the manager again, no response. The tech Nick called me and told me that they wouldn’t cover it or my towing fee, but he would look into it. I called back to tell them that I wanted the car back to take somewhere else which they said the work was almost done. I later looked at the dash cam footage and noticed they Hadent even started the work yet. I picked up the vehicle and was charged $346 for work they did due to their negligence. And would not cover it. I noticed an antenna for my 800mhz radio was missing as well. They never answered my call or responded to my message. They all lie, and are dishonest. They make up problems and scam you. They over charge and push you into a corner and make you pay way more than you should be and won’t man up and accept they screwed up. They won’t cover the costs of their mistakes. I will be telling everyone to avoid this place and to stay clear of it. They are lying [non-permissible content removed].

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by tonysiv on 04/22/2015

DO NOT GO TO GALPIN FORD FOR SERVICE!!!!!!!!!!!!!!!! I brought my '13 Edge (bought new less than a year ago) in to have the windshield replaced because it had damage when I bought the vehicle. After picking up the vehicle I noticed the headliner was trashed. I'm waiting for a solution from them, but short of them buying it back for what I payed out the door, I really don't see one. Replacement is only going to lead to more problems. I paid good money for an unaduterated vehicle, which I no longer have. I have no intention of paying for a vehicle I no longer want due to dealer carelessness, for another 5 years. I'll update when I find out what they're going to do. This is the second vehicle I've had destroyed by Galpin service. The last time they trashed the dash on my Explorer. They replaced it all right, and cut every wire in the process. When I brought it back to get it fixed they wanted $300 to repair their damage and told me "it's a truck, just be happy it starts". Stay tuned, if they do the right thing I will definitely let it be known........................... They are pawning me off on the windshield company THEY HIRED. I can tell this isn't going to end well Glass company denies any responsibility, said I just didn't notice it in the year I've had my vehicle that I know every inch of. Galpin's move now. Waiting for this very personal form letter next...... We're so disappointed, (insert name here), that you didn't feel we lived up to our standard of excellence. That isn't how we strive to operate and if you're willing we'd like to discuss this further with you. Please contact us by phone or email so that we may work together to resolve this matter to your satisfaction, or if you'd prefer that we contact you, please send us your contact information and we will follow up with you. Thanks again for sharing, and we look forward to speaking with you soon. Jeff Skobin Marketing Manager- Galpin Motors [contact info removed] Received a call from service manager this morning and was told how important my satisfaction is and he asked what it would take for me to be satisfied. I explained that this is my second time having Galpin destroy a brand new, unadulterated vehicle and nothing short of buying me out for what I paid or replacement would be acceptable. I should have to suffer zero hardship for their carelessness, TWICE!! Anything short of that and I will not be satisfied, and stated that. So they know what my ONLY acceptable solution is. Waiting to hear back. They did the damage, hope they man up and make it 100% right. Why do they ask what it will take when they have no intention of doing it? Again, at this point I would reccomend you take your vehicle anywhere else but here if you want to get your vehicle back in the same condition it came in. Still waiting to hear back about a solution. It's amazing how they don't understand (or care) that they would be money ahead and have a satisfied, loyal customer instead of a disgruntled unsatisfied one that will never buy from them again. It will cost about the same either way. Besides that, they told me that the windshield company was paying. Seems like their main concern is saving the windshield company money, not having a satisfied customer. Customer satisfaction is not a priority at Galpin Ford. Again, if they do the right thing I will let it be known.

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by 1ofakind on 03/13/2014

They claim to price match a tire that they represent. They were $45 more per tire to start, Did match the price, then said they could not get the tire unless I paid $25 more per tire for shipping.

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by bigwillie2 on 08/20/2013

Really great service. We had our Ford Edged Serviced here, and all staff members were wonderful. We especially loved dealing with Jim B. Our Kids were going crazy while waiting for the car and he did a small magic show for them. He was kind and really nice. He made my kids happy which left me happy. Thanks so much Jim.

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