Unmatched Service Experience - 2009 Nissan GT-R Long-Term Road Test
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2009 Nissan GT-R Long-Term Road Test

2009 Nissan GT-R: Unmatched Service Experience

August 13, 2008

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Nissan recommends the GT-R's first service at 1,000 miles. At that point we were still in St. Louis. So we decided to wait until back in Santa Monica to see the dealer. Not all dealerships are qualified to service GT-Rs. But it happens our local Santa Monica Nissan is one of them.

We called to schedule a service appointment.

"We haven't seen a GT-R in for service yet. Heck, we finally got two of 'em in the showroom just the other week. Bring it by anytime tomorrow. But to warn you, it's an extensive service so we'll need it all day."

Our service experience was truly unique. We're sure some of it was due to the novelty of being their first GT-R. But there was more to it. We really felt as though the red carpet rolled out for us.

At this location one service writer handles all GT-R customers. And only one service technician is certified to work on GT-Rs. Both walked over to shake our hand and introduce themselves when we pulled up. This has never happened to us before. And we service cars for a living. The writer proceeded with the normal check-in questions, but at this point we were already impressed.

"We are still waiting for our alignment equipment to arrive, so we can't check that for another week or two. But we will perform all prescribed inspections and confirm the engine and transmission are still calibrated to the correct factory specifications."

We handed off the key and wandered to the showroom where we spoke with a salesman.

"They shipped us two GT-Rs, but both are already sold. They were bought by Donald Sutherland and Andrew Bynum. He's that tall guy on the Lakers."

How old is Donald Sutherland now anyway? A GT-R? We are figuring he meant Kiefer. And we're also figuring he doesn't realize all of the Lakers are tall in comparison to his 5'10" stature. Regardless, he pointed us toward their two GT-Rs tucked safely in an adjacent garage. We snapped a quick pic.

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Days out of service: None

Price: $179.58 (oil change and re-calibrations)

Mike Schmidt, Vehicle Testing Manager @ 3,903 miles


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