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West Hills Chrysler Dodge Jeep Ram


900 W Hills Blvd, Bremerton, WA 98312 (map)
Today 10:00 AM - 7:00 PM
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Service Rating
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Yes (1) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Horrible service
Written by Pete on 04/17/2019
Been working this dealer for 20+ years. Went in today for oil change. First they were dismissive as though customers were a bother. Second they had the wrong info stating I was there for an alignment. Third the price given there was twice I was the original estimate. When I questioned that price I was told it’s because I’m driving a diesel. The paperwork said my truck was a gas engine and this guy had just looked at the truck t get the mileage. Then he wanted to argue saying that all dodge trucks were diesel trucks! He stated the price would still the same amount. When I asked for the service manager I was told he’s busy. I’ve called twice today to talk to the service manager and both times to get his voice mail. No calls back I’ve always felt customers were valued at this dealer but not any more!
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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