Moore Cadillac

From the receptionist that answers the phone all the way up to the General Manager, you will never deal with a more unprofessional and simply rude group of individuals. If you call the dealership on the phone, you generally get no personable greeting, and you are not asked to be placed on hold, you are simply put on hold, sometimes for a matter of several minutes until someone decides to answer. When you go into the dealership to purchase a vehicle, you are given all of the attention you can take. After you purchase the vehicle and return for ANY sort of assistance, you are either ignored, or insulted. If you write to the General Manager and express your concerns, you will NOT hear anything back from him. Once you purchase from Moore Cadillac, be prepared to totally be "on your own". The service department will never be able to "duplicate the problem" that you are having while the vehicle is under warranty. If they do find anything wrong they will find a way to not warranty it, and bill you an outrageous amount of money to fix what you have complained about for over a year or more. They will charge you $2 for a "records retention fee" every time you go in for service eventhough they give you a copy of the completed service order. Do yourself a favor, drive to Virginia Beach or find another Cadillac dealer. If you still decide to do business with Moore, be sure to leave your check book at home, and button the pocket that covers your wallet.