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Jim McKay Chevrolet


3509 University Dr, Fairfax, VA 22030 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (9) No (1)
Service Rating
Recommend:
Yes (0) No (3)
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Dealership Service Review

1 out of 5 starsservice Rating
Oil change gone bad
Written by NotaFan on 02/21/2024
I just moved to the DMV area and this was the first time I brought my car to be serviced at this location. I brought it in for an oil change (NO TIRE ROTATION), 95K mile four-point inspection, and for them to see why my rear driver side tire sensor wasn't reading. All other 3 tire sensors were giving me a tire pressure reading in the controls except for the driver's side rear. I made an appointment for 8am and dropped off my car on time and got a ride on the shuttle to work while they worked on my car. It wasn't until about 2pm that they called to tell me that in the four-point inspection, there were a few things that were recommended. I had another appointment to go to so, long story short, I told them that I will take care of those items at a different time and that I will need the shuttle to come pick me up at work to take me back to the Chevrolet to pick up my car. The person that I spoke to told me that she was unable to tell the drivers to come get me and that I would have to talk to my technician who was on the phone and had been on the phone for the last hour. My other appointment was at 4pm, 30 minutes away from the Chevy, so I was in a rush to get my car. I ended up ordering an Uber to take me to Chevrolet. I get there around 3-315, they take forever to get my car and paperwork completed. I finally get my car, checked under the hood like I always do after an oil change to ensure thay they refilled the fluids (part of an oil change service). They didn't refill my washer fluid so I had to get someone to do that. I go through my controls to look at the tire pressure window, now ALL FOUR tire sensors are not reading. I let them know and a random car technician was telling me that I just need to drive it around a little bit. I informed him that is not true because I have gotten multiple oil changes and have never had to "drive it around" to get the sensors to read. In this moment more time has gone by and I am now late for my other appointment. They had my car since 8AM!!! for a simple oil change (NO ROTATION) and an inspection. What is the point of an appointment?! Finally the Service Manager came out and did a reading of the sensors. I told the manager that they better not have rotated my tires. The only tire they would need to look at is the one I mentioned in the beginning. I just got my tires rotated the week before somewhere else. He came over and explained to me that when one sensor goes out and they use their machine to diagnose, all the other sensors stop reading. Once I fix the one bad sensor they can get the others to read. This explanation put me at ease and I told him that if someone had just explained that in the beginning I wouldn't have been upset and I was more upset with the random technician telling me to drive it around. I was late to my other appointment and I will never EVER go back to this location.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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