Jim McKay Chevrolet
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Dealership Service Review
service Rating
Check for Damage before Leaving
Written by 08/03/2017
onDidn't notice dent until after drove off premises (it's on frame floor only visible after you open door). Contacted service department who ignored email and repeated calls. Finally managed to speak with representative who informed me they would not repair as I could not prove their liability. Absolutely appalling and unprofessional service.
Check your vehicle before leaving lot. They will not honor any damage once you have paid and left! This still might not be enough - get them to inspect and sign for state of your vehicle as you drop it off into their "care".
To be fair, they did fix original issue and were courteous when denying liability for damage...
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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dealerreply on 08/04/2017
Dealer Response
Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and we apologize for the inconvenience that occurred. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience.
Sincerely,
Jim McKay Chevrolet Team
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