Ourisman Ford Lincoln
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Dealership Service Review
service Rating
Last two services performed
Written byon 12/15/2019
The former service adviser I had (Joon Ko) was the reason I always returned to Ourismans for service on my vehicle because of his personality, friendliness, commitment, and he always addressed my concerns. When service was performed , he explained in details what was done, and gave recommendations for future service. He would call and give me a progress report and an approximate date/time for completion. I always felt I was getting that VIP treatment. I can not say I get the same treatment from the current service adviser, he needs to kick it up a notch. A new alternator was installed, and my car keys had to be reprogrammed, however the valet key does not work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes