Ourisman Ford Lincoln
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Dealership Sales Review
sales Rating
BUYER BEWARE
Written by 05/08/2022
onBUYER BEWARE! Do not purchase a used vehicle from this dealer and I would be wary of their service department. They are either falsifying inspection records or not even performing them. I purchased a vehicle in October that was Ford Blue Advantage Certified and just VA State Inspected by them and it needed $1200 worth of tires in the first 30 days due to abnormal wear (steel belts exposed) caused by an open recall they did not in fact fix. They stated that the tires were passed as almost new and they had fixed the recall. Either the inspection was wrong or the open recall caused the wear. In either case they should have reimbursed me for the tires. There has been no wear to the new tires since the other dealer fixed the recall. Recently cost $4000+ to repair an engine issue that should have been caught in all of their inspections. Luckily I purchased a 3rd party warranty (not from them) and had the work done at another Ford dealer as I would never deal with Ourisman again. They do not stand behind their inspections/certifications or service. The Sales experience was fine but the rest a disaster. Ford Corporate shockingly really has no control over individual dealers so a complaint has been filed with the VA Motor Vehicle Dealers Board. STAY AWAY FROM OURISMAN FORD OF ALEXANDRIA!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes