Parkway Family Kia
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Dealership Service Review
service Rating
Disappointed
Written by 01/27/2024
onI purchased a new k5 and within two weeks multiple warnings about collision sensors and a check engine light came on causing the vehicle to lose all throttle control. After turning the car on and off I managed to drive it right back to the service center. They decided it was just a glitch and nothing to worry about. Jokes on me for not asking them to look further into the issue. Now it’s happened a second time while driving on a busy roadway. Back to the service center again. No complementary loaner was offered. The solution they have is to test drive the car around racking up miles at my expense. Next is to remove the lo jack they had installed and have me and my family handle all the risk of operating an unsafe vehicle. If it happens again I should just bring it back. Thanks parkway family Kia.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No