Parkway Family Kia

On August 23rd, I visited Parkway Family Kia dealership with the intention of purchasing a vehicle. I was assisted by Rebecca Davis, but due to my car history, I was presented with limited options, including cars with over 100,000 miles. This left me feeling discouraged, and over the course of the next few weeks, I went through four cars that were not suitable for me, primarily due to high down payments and mileage. On September 7, 2022, I had an appointment with Rebecca, but I was directed to work with Tijuan. Tijuan was able to find a 2016 Chevy Cruze that I test drove and decided to purchase. The purchase process was quick, but I was informed that the car would be ready in a week, which turned out not to be the case due to the service staff being affected by COVID-19. When I asked Tijuan if my car required any unknown work and if he was being truthful, his response was less than satisfactory: "watch who you are talking to." Unfortunately, I did not receive my car until 30 days after the purchase date. After I received my car on October 7th, 2022, I noticed that the engine light was on while driving it. Consequently, I returned the car and received it back a week later. Unfortunately, the car broke down in my driveway the following day, October 8th, 2022. I had it towed back to the Kia dealership on October 10th, 2022. Upon arriving at the dealership, I had a meeting with the General Manager, DeMarcus Hackett, who apologized for the inconvenience caused and expressed his willingness to assist me in any way possible. He assured me that if I did not receive an update regarding my car's status by October 14th, he would take action to terminate my contract and reimburse me for my first car payment. Rebecca Davis was also present in this meeting. On October 17th, DeMarcus informed me that he would take the necessary steps to terminate my contract. However, he mentioned that he was leaving Parkway Kia and referred me to Mike or Ryan for further assistance. Subsequently, on October 20th, 2022, I received a call from Rodney Carlson. I explained my situation to him and relayed the message that DeMarcus had given me regarding terminating my contract. However, Rodney told me that it was not possible to do so. Despite Credit Acceptance, my lien holder, assuring me that it was an option, Rodney claimed that they had money tied into my contract and was hesitant to allow me to terminate it. He even stated that he was not obligated to do so by the state of Texas. Rodney's response was less than satisfactory, as he refused to engage in further discussion and even suggested that I should be grateful for riding in one of their loaners. Not once did he apologize for the inconvenience caused. DeMarcus had previously promised me that I would receive a repayment to compensate for the 30 days during which I did not have my car. However, when I spoke with Rodney about this matter, he claimed to have no recollection of such an agreement and directed me to speak with a service manager, Val Fukuichi, to arrange for the payment. Although I did eventually receive my car and the promised payment on November 19th, 2022, my vehicle broke down once again on November 21st, 2022, while I was driving on the highway. The dashboard displayed an engine overheating message, and I immediately contacted Val, sharing a picture of the dashboard with him. Consequently, I returned the vehicle to the dealership for servicing. After retrieving my car on November 26th, 2022, I was assured that nothing was wrong with it. However, on December 7th, 2022, my car broke down again, citing the same engine failure. My vehicle was in the possession of Parkway Kia from December 7th, 2022 until March 2023. During this time, I received a call from Tony Gomez, the pre-owned director, demanding that I return the rental vehicle that I was in, but he did not provide me with any updates regarding my own vehicle. In an attempt to obtain information about my vehicle, I returned to Parkway Kia with my step-father. However, Kia was unable to provide me with any answers, but instead threatened to involve the police if I did not return the rental vehicle. Consequently, I returned the loaner that day, fearing the repercussions of any further action from Kia. I revisited Parkway Family Kia to speak with Tony Gomez once again, but this time, I was accompanied by my mother. Tony, who was new to Parkway, was unaware of the history behind my vehicle, but he expressed sympathy towards my situation. Tony promised that he would look into the matter and try to provide me with a loaner vehicle in the meantime. He kept his promise and informed me that my vehicle needed a new engine and a/c compressor. He also arranged for me to receive a loaner vehicle while the repairs were being made. On April 4, 2023, I returned the loaner vehicle to Parkway Family Kia. Approximately a week later, on April 13, 2023, I received a text message from Parkway stating that I had damaged the vehicle. However, I did not get into a wreck in the vehicle. The following day, Parkway reported the alleged damage to my insurance company, stating that I had authorized them to do so, which is not true. I am currently disputing this matter with my insurance company. After experiencing months of issues with Parkway Kia, including being blamed for the car I purchased, being threatened, taken advantage of, and being forced to be "grateful", I decided to write a review on April 28, 2023, citing my experience with this dealership, especially after my car once again broke down. Following this, I returned my car to Kia after speaking with a service representative named Nick. Upon returning my car, I was directed to speak with Val Fukuichi, who I had not spoken to in months, as he had blocked my number. Upon entering Val's office, he began chastising me about the review I had made on Google. He raised his voice and demanded that I take it down. I refused to comply. During this time, Store Director Russell Wells walked in to meet with me, as I had never met him before. I explained my situation with Parkway to him. After walking out of Val's office, feeling disrespected, Russell gave me his card and promised to help me if I needed it. On May 1, 2023, I was informed by the service representative, Nick, that my car was experiencing electrical issues. On May 5, 2023, I was informed that they were dismantling my vehicle to test the starter and alternator but did not have an estimated timeframe for completion. I reached out to Russell, who previously offered to assist me, to inquire about a loaner vehicle. Unfortunately, Russell informed me that he could not provide a loaner due to my Google review and my refusal to accept the false damage claim. As a result, I am still without a vehicle and unable to commute to work. I have exhausted all available options and am uncertain about how to proceed. Throughout my ownership of the 2016 Chevy Cruze, which began on September 6, 2022, I have never had possession of the vehicle for more than three weeks at any point. Despite my repeated requests to terminate the contract, Parkway Family Kia has consistently denied my requests.