Parkway Family Kia

For those trying to navigate this difficult market for new cars, overwhelmed by the lack of availability yet simultaneously feeling bombarded with the multitude of options for add ons, accessories and warranties, I strongly recommend visiting Parkway Kia. At Parkway they take the decisions out of your car-buying experience – making ALL the decisions on your behalf. If you are looking for a traditional dealership feel of 30 years ago when the salesman would push a vehicle on to you, ignore your interests and concerns, then rack up an additional $10k in unnecessary add-ons THEN AGAIN I would strongly recommend Parkway Kia. At Parkway Kia they will showcase one option for your buying experience, pretend to care about your price point and financial concerns, then advise that finance would be right with you. Once an hour-and-a-half goes by with no sight of the salesman or finance you’re only miraculously saved once you threaten to walk out – it’s 9 pm and your 4 year old has not had dinner. Finance whisks around the corner at the last second brandishing their paperwork and calculators like a sword and shield to save the day. In his office he reviews the monthly payments, which have suddenly increased by $150 a month due to nearly a dozen additional unnecessary warranties. Then he is stymied by the most basic questions about the price of the car – about $4k higher than sticker price. Never during this process did a manager meet with us or even greet us – not sure how we were missed given we spent almost 4 hours at the dealership. While this service may be beneficial and even appreciated by some, we walked out. The vibe was not right and we felt swindled. It seems we were pinned as an easy sale with minimal effort. Parkway Kia had a manager call the next day but we were unable to speak to him as we were across town at Archer to make our purchase. They followed up by email and asked about speaking over the phone further regarding our concerns. We made it clear we would not be returning but provided our contact information. We never received another call, making it clear that Parkway is not interested in improving their sales experience for customers.