Clay Cooley Chevrolet

I had purchased my 2014 - 2500 Silverado HD Crew Cab Diesel from my long time Chev dealer ship in Georgetown, Tx. After about 6 months I started having issue with a vibration in the front end of the truck. They told me that the tires were out of round, and replaced the tires. After driving my truck a few miles the vibration kept coming back, they would check out the truck and again stated that the tires were out of round and replaced them. This kept repeating over and over for about 6 months. Then I started getting a hard thumbing noise and vibration in the fount end. I road with service manager; again they said it the tires were out of round. This process repeated 4 more times, the last time I picked up my truck it was not fixed even though the promise me it was. I was in the process of relocating to Mesquite Tx, and few month before my Fiancé had purchased a 2014 – 1500 Silverado from Clay Cooley. I took my 2014 - 2500 Silverado HD Crew Cab Diesel, to Clay Cooley, and my now husband explained the issues that I was having to are service rep Johnny Gamez. Johnny took a test drive with us and right off the bat knew something was wrong and didn’t think it was the tires. 24 Hrs later Johnny called and said they had found the issue which was Steering Shaft was Lockup, and would not move. Johnny told us that the Steering Shaft could have snapped and I would of lost control of the truck. I am so grateful for Johnny’s knowledge and the quick response we received from Clay Cooley service department.