Sewell Cadillac

I have redacted my initial review based on a phone conversation with the sale manager. The review has increased from a 2 to 4 as the issue I was most upset about was a misunderstanding in regards to the apparent lack of active noise cancelling in the XT4. The sales manager provided documentation that clearly showed the XT4 ANC comes standard and is always on. My wife still feels it sounds different than initial car driven, so the sales manager has encouraged us to speak with their technology specialist. I did not give a 5 star because my thoughts on the last minute lump sum dealer add-ons should have been disclosed earlier IMO. I do appreciate the sales manager apologizing and he re-iterated they are transparent with their add-ons and place a sticker in every car highlighting each add on, but not directly to the window sticker. I am starting to understand the Sewell customer satisfaction commitment. In the end it was a miscommunication between the salesperson and myself. Curtis St. Louis is a good salesperson and did his best to match my Wife's most desired options with a car on their lot based on our budget requirements.