AutoNation Chrysler Dodge Jeep Ram North Fort Worth
Back to Service Reviews
Dealership Service Review
service Rating
Friendly, but doesn't fill in for ill fellow teammates
Written byon 11/07/2023
I dropped my Jeep off to have my dampeners replaced. Due to the UAW strike, they were unable to replace the dampeners because they could not get the parts. My service advisor went out sick for the next 2 days. Instead of another advisor helping him out and giving me a call to let me know I could pick up my Jeep since it would be a month before the parts would be in, I was without a vehicle for no reason. The only reason I am taking my Jeep back is because they have already ordered the part.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Piper Yost on 11/09/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (817) 642-7894. We hope to hear from you.
Report